A novel continuous inhibitory-control task: variation in individual performance by young pheasants (<Emphasis Type="Italic">Phasianus colchicus</Emphasis>)

Inhibitory control enables subjects to quickly react to unexpectedly changing external demands. We assessed the ability of young (8 weeks old) pheasants Phasianus colchicus to exert inhibitory control in a novel response-inhibition task that required subjects to adjust their movement in space in pursuit of a reward across changing target locations. The difference in latencies between trials in which the target location did and did not change, the distance travelled towards the initially indicated location after a change occurred, and the change-signal reaction time provided a consistent measure that could be indicative of a pheasant’s inhibitory control. Between individuals, there was a great variability in these measures; these differences were not correlated with motivation either to access the reward or participate in the test. However, individuals that were slower to reach rewards in trials when the target did not change exhibited evidence of stronger inhibitory control, as did males and small individuals. This novel test paradigm offers a potential assay of inhibitory control that utilises a natural feature of an animal’s behavioural repertoire, likely common to a wide range of species, specifically their ability to rapidly alter their trajectory when reward locations switch.     

The challenges of long‐distance relationships: the effects of psychological distance between service provider and consumer on the efforts to recover from service failure

This paper presents a model of the effects of recovery level in terms of distributive, procedural, and interactional dimensions on consumer attitudes (satisfaction and trust) and their subsequent effects on behavioral intentions. Service medium (online and offline) is considered as a moderating variable in the perspective of psychological distance. Findings reveal that the effects of recovery levels on satisfaction and trust are greater in the offline medium than in the online medium. Moreover, in both low and high recovery situations, offline customers are more satisfied and have higher levels of trust than do online customers. As expected, satisfaction with service recovery plays a pivotal role in enhancing customer's trust and behavioral intentions.