PSYCHOLOGICAL AND PHYSIOLOGICAL REACTIONS TO HIGH WORKLOADS: IMPLICATIONS FOR WELL-BEING

We report a field study examining within-individual effects of workload on distress at work and daily well-being. The study was conducted using experience-sampling methodology to measure daily workload, affective distress, and blood pressure throughout and at the end of each of 10 workdays, and emotional burnout and daily strain (two indicators of low well-being) during the evening in a sample of 64 full-time employees who provided a total of 354 person-day data points. We also measured employees’ job control and perceived organizational support with a separate survey. Results showed that workload was positively associated with affective distress and blood pressure, and with the indicators of low daily well-being. Furthermore, affective distress mediated the relationship between workload and daily well-being. More importantly, job control and organizational support had cross-level moderating influences on the relationships of workload with affective distress and blood pressure such that these relationships were weaker for participants who reported having more control on their job, as well as for participants who reported receiving more organizational support.     

RELATIONSHIP OF PERSONALITY TRAITS AND COUNTERPRODUCTIVE WORK BEHAVIORS: THE MEDIATING EFFECTS OF JOB SATISFACTION

This study used path analysis to test a model that posits that relevant personality traits will have both direct relationships with counterproductive work behaviors (CPBs) and indirect relationships to CPBs through the mediating effects of job satisfaction. Based on a sample ( n = 141) of customer service employees, results generally supported the hypothesized model for both boss- and self-rated CPBs. Agreeableness had a direct relationship with interpersonal counterproductive work behaviors (CPB-I); Conscientiousness had a direct relationship with organizational counterproductive work behaviors (CPB-O); and, job satisfaction had a direct relationship to both CPB-I and CPB-O. In addition, job satisfaction partially mediated the relationship between Agreeableness and both CPB-O and CPB-I. Overall, results show that personality traits differentially predict CPBs and that employees' attitudes about their jobs explain, in part, these personality–behavior associations.     

REPORTED INCIDENCE RATES OF WORK-RELATED SEXUAL HARASSMENT IN THE UNITED STATES: USING META-ANALYSIS TO EXPLAIN REPORTED RATE DISPARITIES

This study presents a meta-analytic review of the incidence of sexual harassment in the U.S. The impact of 3 main moderator variables (type of survey used, sampling technique, and the type of work environment in which the study was conducted) on the reported incidence rate was estimated by cumulating incidence rates reported in the literature. Results show that directly querying the respondents about whether or not they experienced sexual harassment (vs. using questionnaires that listed behaviors believed to constitute sexual harassment), and employing probability-sampling techniques (vs. convenience sampling), led to substantially lower estimates of sexual harassment incidence. In addition, the results suggest that sexual harassment is more prevalent in organizations characterized by relatively large power differentials between organizational levels. Based on more than 86,000 respondents from 55 probability samples, on average, 58% of women report having experienced potentially harassing behaviors and 24% report having experienced sexual harassment at work.     

WORK–FAMILY CONFLICT AND EMOTIONS: EFFECTS AT WORK AND AT HOME

This study investigated the effect of work–family conflict on the emotions of guilt and hostility, and the implications of work–family conflict and these emotions for job satisfaction and marital satisfaction. Using experience-sampling methodology, data were collected from a sample of 75 individuals over a period of 2 weeks (producing 625 data points). Results revealed that within individuals, family-to-work conflict experienced at work, and work-to-family conflict experienced at home, were positively associated with guilt and hostility at work and at home, respectively. In addition, state hostility mediated the negative effect of work-to-family conflict at home on daily marital satisfaction. Finally, cross-level interaction effects were observed such that work–family conflict more strongly affected the emotions of those scoring high on trait guilt and trait hostility.