Personality as a Moderator of the Relationship Between Role Conflict,Role Ambiguity,and Burnout

We propose that role conflict and role ambiguity act as stressors to increase burnout. Personality, however, serves as a resource that moderates the negative effects of role conflict and role ambiguity on burnout. To test these hypotheses, we used a sample of 263 faculty members at a large state university. Stepwise regression shows that role conflict increased emotional exhaustion, while extraversion and emotional stability reduced emotional exhaustion. Role conflict increased depersonalization, while agreeableness decreased depersonalization. Role ambiguity reduced personal accomplishments, while agreeableness and emotional stability increased personal accomplishments. Role conflict combined with extraversion, and role ambiguity combined with conscientiousness to increase personal accomplishments. Our results highlight the complexity of burnout in the workplace.     

INFLUENCES BEHIND NEUTRAL RESPONSES IN SUBORDINATE RATINGS OF SUPERVISORS: A METHODOLOGICAL NOTE

Isolation of the influences behind neutral responses is the chief concern of this paper. A sample of 416 assembly-line operators were asked to rate their supervisors according to an instrument which contained a list of positive supervisory traits and behaviors. Three rating options were provided: agree, don't know and disagree. It was hypothesized that over-all dissatisfaction with the subjects would be a significant influence behind neutral responses. Several methods of classifying raters into satisfied/dissatisfied groups were experimented with. The results generally supported the hypothesis, with some qualifications. Dissatisfied raters were found to give significantly more neutral responses than satisfied raters. However, rater nationality and age were also found to be significant influences.