Job Insecurity Spillover to Key Account Management: Negative Effects on Performance,Effectiveness, Adaptiveness,and Esprit De Corps

Most of the existing research on outcomes of job insecurity has identified individual-level burdens such as reduced attitudinal attachments toward work and well being. Far fewer studies have examined work-related outcomes that are of substantial concern to organizational success. In this paper, we investigated four new work-related outcomes of job insecurity that are part of the literature on key account management (KAM): customer performance, effectiveness with customers, adaptiveness to changing competitive conditions, and esprit de corps. A total of 353 U.S. based employees participated. The findings of this research suggest that job insecure workers perceive their organizations to be ineffective in delivering on all four KAM outcomes.     

Perspective-taking and depth of theory-of-mind reasoning in sequential-move games

Theory-of-mind (ToM) involves modeling an individual's mental states to plan one's action and to anticipate others' actions through recursive reasoning that may be myopic (with limited recursion) or predictive (with full recursion). ToM recursion was examined using a series of two-player, sequential-move matrix games with a maximum of three steps. Participants were assigned the role of Player I, controlling the initial and the last step, or of Player II, controlling the second step. Appropriate for the assigned role, participants either anticipated or planned Player II's strategy at the second step, and then determined Player I's optimal strategy at the first step. Participants more readily used predictive reasoning as Player II (i.e., planning one's own move) than as Player I (i.e., anticipating an opponent's move), although they did not differ when translating reasoning outcome about the second step to optimal action in the first step. Perspective-taking influenced likelihood of predictive reasoning, but it did not affect the rate at which participants acquired it during the experimental block. We conclude that the depth of ToM recursion (related to perspective-taking mechanisms) and rational application of belief-desire to action (instrumental rationality) constitute separate cognitive processes in ToM reasoning.     

A general proof of consistency of heuristic classification for cognitive diagnosis models

The Asymptotic Classification Theory of Cognitive Diagnosis (Chiu et al., 2009, Psychometrika, 74, 633–665) determined the conditions that cognitive diagnosis models must satisfy so that the correct assignment of examinees to proficiency classes is guaranteed when non‐parametric classification methods are used. These conditions have only been proven for the Deterministic Input Noisy Output AND gate model. For other cognitive diagnosis models, no theoretical legitimization exists for using non‐parametric classification techniques for assigning examinees to proficiency classes. The specific statistical properties of different cognitive diagnosis models require tailored proofs of the conditions of the Asymptotic Classification Theory of Cognitive Diagnosis for each individual model – a tedious undertaking in light of the numerous models presented in the literature. In this paper a different way is presented to address this task. The unified mathematical framework of general cognitive diagnosis models is used as a theoretical basis for a general proof that under mild regularity conditions any cognitive diagnosis model is covered by the Asymptotic Classification Theory of Cognitive Diagnosis.     

Bimodal emotion congruency is critical to preverbal infants’ abstract rule learning

Extracting general rules from specific examples is important, as we must face the same challenge displayed in various formats. Previous studies have found that bimodal presentation of grammar‐like rules (e.g. ABA) enhanced 5‐month‐olds’ capacity to acquire a rule that infants failed to learn when the rule was presented with visual presentation of the shapes alone (circle‐triangle‐circle) or auditory presentation of the syllables (la‐ba‐la) alone. However, the mechanisms and constraints for this bimodal learning facilitation are still unknown. In this study, we used audio‐visual relation congruency between bimodal stimulation to disentangle possible facilitation sources. We exposed 8‐ to 10‐month‐old infants to an AAB sequence consisting of visual faces with affective expressions and/or auditory voices conveying emotions. Our results showed that infants were able to distinguish the learned AAB rule from other novel rules under bimodal stimulation when the affects in audio and visual stimuli were congruently paired (Experiments 1A and 2A). Infants failed to acquire the same rule when audio‐visual stimuli were incongruently matched (Experiment 2B) and when only the visual (Experiment 1B) or the audio (Experiment 1C) stimuli were presented. Our results highlight that bimodal facilitation in infant rule learning is not only dependent on better statistical probability and redundant sensory information, but also the relational congruency of audio‐visual information. A video abstract of this article can be viewed at https://m.youtube.com/watch?v=KYTyjH1k9RQ     

Understanding students' motivation in project work: A 2×2 achievement goal approach

Background The project work (PW) initiative was launched in 2000 by the Ministry of Education, Singapore, to encourage application of knowledge across disciplines, and to develop thinking, communication, collaboration, and metacognitive skills. Although PW has been introduced for a few years, few studies have examined the motivation of students in PW, especially with the use of the recently proposed 2 × 2 achievement goal framework. Aim To use a cluster analytic approach to identify students' achievement goal profiles at an intra‐individual level, and to examine their links to various psychological characteristics and perceived outcomes in PW. Sample Participants were 491 Secondary 2 students (mean age=13.78, SD = 0.77) from two government coeducational schools. Method Cluster analysis was performed to identify distinct subgroups of students with similar achievement goal profiles. One‐way MANOVAs, followed by post hoc Tukey HSD tests for pairwise comparisons were used to determine whether there was any significant difference amongst clusters in terms of the psychological characteristics and perceived outcomes in PW. Results Four distinct clusters of students were identified. The cluster with high achievement goals and the cluster with moderately high goals had the most positive psychological characteristics and perceived outcomes. In contrast, the cluster with very low scores for all four achievement goals had the most maladaptive profile. Conclusio The study provides support for the 2 × 2 achievement goal framework, and demonstrates that multiple goals can operate simultaneously. However, it highlights the need for cross‐cultural studies to look into the approach–avoidance dimension in the 2 × 2 achievement goal framework.     

Ain’t sure who to blame: Metacognitive influences on appraisal–emotion processes

In this research, we propose that emotions are affected not only by appraisals, but also by a metacognitive sense of confidence versus doubt over the appraisals. Focusing on core-relational themes (CRTs), higher-order appraisals comprising the combined meaning of several appraisals, we predicted and found evidence, over two studies, that the effect of a CRT on the corresponding emotion is stronger if one feels confident about the validity of the CRT compared to feeling doubtful. In Study 1, CRT was manipulated by recall and in Study 2, CRT was manipulated in vivo. Both designs produced consistent support for the hypotheses. These findings demonstrate the need to consider metacognitive processes in understanding the effects of appraisals on emotions.     

Heuristic cognitive diagnosis when the Q‐matrix is unknown

Cognitive diagnosis models of educational test performance rely on a binary Q‐matrix that specifies the associations between individual test items and the cognitive attributes (skills) required to answer those items correctly. Current methods for fitting cognitive diagnosis models to educational test data and assigning examinees to proficiency classes are based on parametric estimation methods such as expectation maximization (EM) and Markov chain Monte Carlo (MCMC) that frequently encounter difficulties in practical applications. In response to these difficulties, non‐parametric classification techniques (cluster analysis) have been proposed as heuristic alternatives to parametric procedures. These non‐parametric classification techniques first aggregate each examinee's test item scores into a profile of attribute sum scores, which then serve as the basis for clustering examinees into proficiency classes. Like the parametric procedures, the non‐parametric classification techniques require that the Q‐matrix underlying a given test be known. Unfortunately, in practice, the Q‐matrix for most tests is not known and must be estimated to specify the associations between items and attributes, risking a misspecified Q‐matrix that may then result in the incorrect classification of examinees. This paper demonstrates that clustering examinees into proficiency classes based on their item scores rather than on their attribute sum‐score profiles does not require knowledge of the Q‐matrix, and results in a more accurate classification of examinees.     

Nourishing or suppressing? The contradictory influences of perception of organizational politics on organizational citizenship behaviour

Drawing on both social exchange theory and impression management theory, this study sought to explain how perception of organizational politics (POP) influences organizational citizenship behaviour (OCB) through two contrary psychological processes. We proposed that through the mediation of job satisfaction, POP has an inhibiting effect on OCB; through the mediation of careerism, POP has a nourishing effect on OCB. Data were obtained from 393 police officers and their colleagues from a city police department in northern Taiwan. Results from structural equation modelling (SEM) revealed that the relationship between POP and OCB was negatively mediated by job satisfaction and positively mediated by careerism. Such antithetical psychological processes imply that employees may experience psychological dilemmas over the performance of OCB when they perceive their organization as political. Implications for theory and future research are discussed.     

Cultural differences in gender role attitudes between Chinese and American students

A total of 665 Chinese college students in Taiwan and Caucasian college students in eastern North Carolina were administered several sex role attitude scales developed by Spence et al. (1978, 1980). The scales were translated into Chinese for Chinese subjects. Results indicated cultural differences in attitudes toward Marital Roles, Expressivity, Social Interaction, and Preference for males. In both cultures, females were found to be significantly more liberal, as shown in Attitudes Toward Women, Marital Roles, and Social Interaction. These results are consistent with previous research. Cultural differences were also as expected, with Chinese holding more conservative views.An earlier version of this paper was presented in part at the 63rd Annual Convention of the Eastern Psychological Association, Boston, Massachusetts, April 3, 1992.