Demands,resources, and work ability: A cross-national examination of health care workers

Understanding work ability, with the goal of promoting it, is important for individuals as well as organizations. It is especially important to study work ability in health care workers, who face many work-related challenges that may threaten work ability. We studied various job demands, job resources, and interactions of demands and resources relating to work ability using the Job Demands–Resources model as a framework. Acute care health care workers from six nations (US, Australia, UK, Brazil, Croatia, and Poland) completed a survey. Role demands related to work ability in the Australia sample only, and supervisor support related to work ability in the Australia sample only. Yet, high levels of supervisor support significantly moderated (buffered) negative relationships between physical demands and work ability in the US sample, along with negative relationships between role demands and work ability in both the Croatia and UK samples. Skill discretion related to work ability in every nation sample, and therefore appears to be particularly important to work ability perceptions. In addition, skill discretion moderated (buffered) a negative relationship between role demands and work ability in the Australia sample. We therefore recommend that interventions to help preserve or improve work ability target this important job resource.     

Implications of Virtual Management for Subordinate Performance Appraisals: A Pair of Simulation Studies

This article shifts the focus of prior research examining virtual work to investigate how supervisors who work virtually use subordinate performance information. Drawing insights from several research streams, in Study 1, we propose that supervisors who work virtually bias performance ratings in the direction of information that is observed directly in the office, rather than that which is received when working virtually. In Study 2, we replicate and extend these results to show that this bias is independent of the level of performance information received. Results also indicate that, for high-performing workers, performance information received virtually is evaluated more extremely than information observed directly. We did not find evidence for this extremity effect when low-performing workers were evaluated.     

Workers' perceptions of discrepancies between chronological age and personal age: you're only as old as you feel

A large manufacturing organization was surveyed to determine whether workers perceive discrepancies between their chronological ages and the ages they "feel" themselves to be. A substantial proportion (61.5%) of the sample did report such discrepancies. Feeling "younger than one's years" was reported significantly more frequently than feeling "older than one's years"; the mean magnitude of discrepancies was 5.6 years. However, age of respondent affected both the magnitude and the direction of perceived discrepancies. Younger respondents were more likely to perceive themselves as older than their chronological ages, and older respondents were more likely to report that they felt themselves to be younger than their chronological ages. The implications of these observations for the understanding and measurement of subjective age and other age-related variables is discussed.     

Unions as Justice-Promoting Organizations: The Interactive Effect of Ethnicity,Gender, and Perceived Union Effectiveness

This study explored the interactive effect ofmembers' ethnicity, gender, and perceived unioneffectiveness in promoting fairness on formal unionparticipation. Research on union participation suggests that formal participation is lowest amongethnic minority and women members. It was predicted andfound that the relationship between perceived unioneffectiveness and formal participation is jointlymoderated by ethnicity and gender. The nature of thetriple interaction was such that the relationshipbetween perceived effectiveness and formal participationwas strongest for ethnic minority women (n = 102), next strongest for nonethnic minority women (n =300) and nonethnic minority men (n = 734), and weakestfor ethnic minority men (n = 82).     

Performance Appraisal Process Research in the 1980s: What Has It Contributed to Appraisals in Use?

In the early 1980s, Landy and Farr (1980) and Feldman (1981) redirected performance appraisal research from issues related to the development of psychometrically sound rating scales to those involving the cognitive processes of raters. Since that time, several reviews have attempted to translate principles from social cognition and cognitive psychology to the specific conditions of formal appraisal systems in work-oriented organizations. In addition, a number of empirical studies have been conducted on this topic. This article reviews empirical research during the 1980s that focused on performance appraisal processes, particularly the research that has focused upon rating accuracy. The review is structured around a three-stage process model of gathering, storing, and retrieving information about social stimuli for the purposes of rating performance. Factors affecting this process are clustered into four categories: appraisal settings, ratees, raters, and the nature of the scales used for the appraisal. Once reviewed, the research is evaluated in terms of its contributions to improving the quality of appraisal systems as they are used in organizations.     

Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics

The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior (CSB). In this study, 123 service providers (77% response rate) responded to a survey assessing service predisposition and job characteristics. Employees also completed a behaviorally based CSB measure developed after interviewing and surveying customers (n=96). Analyses suggest that job characteristics, alone, accounted for a significant amount of CSB variance. Job characteristics did not moderate the relationship between service predisposition and CSB. In contrast to previous work, service predisposition and CSB were not correlated. A service provider typology is presented to explain these findings.     

Components of Teamwork: Impact on Evaluations of Contributions to Work Team Effectiveness1

This study examined the relationship between Dickinson's (1993) components of teamwork and ratings of team members' contributions to team success. Undergraduate students (n= 179) each viewed 1 of 8 videotapes depicting a team interacting to solve the Winter Survival Problem. Participants then completed a 52-item questionnaire assessing the connection between teamwork components and perceptions of contributions to team productivity, team viability, teamwork, and overall team performance. With 1 exception, all of the teamwork components manipulated in the study significantly affected appraisals of several aspects of worker effectiveness. Furthermore, raters considered teamwork behaviors that provided direct assistance or direction to team members as being especially critical.     

Advancing measurement of work and family domain boundary characteristics

Recent research offers promising theoretical frameworks for thinking about the work–family interface in terms of the boundaries individuals develop around work and family. However, measures for important constructs proposed by these theories are needed. Using two independent samples, we report on the refinement of existing boundary flexibility measures. Additionally, inter-domain transitions are introduced as a theoretically sound conceptualization of the frequency with which the work and family domains come in contact. Results from Study 1 further support the existence of two flexibility factors, willingness and ability, for the work and family domains, respectively. Results from Study 2 provide evidence for the nomological network surrounding the flexibility and inter-domain transitions measures in relation to role centrality, perceptions of domain blurring, and family-supportive organizational perceptions. Also, as hypothesized, boundary flexibility predicted inter-domain transitions, and inter-domain transitions predicted work–family conflict, with additional support for several hypothesized mediated effects between these constructs.     

The Role of Expectations of Future Performance

The present study examined the relationships among gender, causal attributions for success, and the distribution of organizational rewards. In this study, which attempted to control for methodological deficiencies of previous research, male and female undergraduates reviewed the performance of four stimulus managers: three men and one woman. Participants were asked to make causal attributions for the stimulus manager's success, and to rate how effectively they believed the manager would perform in the future. They were then asked to nominate a manager for an organizational reward. Bias against the female manager was exhibited by females only. Results indicated that lower expectations of future performance for the female manager significantly predicted the bias against her in reward allocation.