Assessing Client Satisfaction with Mental Health Treatment among French-Canadians

La présente étude fournit des résultats à verser au dossier de validation de la version française "Client Satisfaction Questionnaire" (CSQ): une courte échelle en 18 items créée pour mesurer le degré de satisfaction de l'utilisation de différents aspects des services de santé mentale. L'échantillon comprenait 89 anciens patients (en secteur) d'une clinique psychologique universitaire. Les résultats montrent la fidélité et la validité factorielle du CSQ dans le contexte franco-canadien. De plus, comportant des similitudes avec les observations anglaises, espagnoles et hollandaises, ils représentent un important premier pas pour fonder l'équivalence inter-culturelle de la version franco-canadienne de l'échelle.
The present study provides data for the cross-cultural validity of the French version of the Client Satisfaction Questionnaire (CSQ); a short 18-item scale which was designed to assess degree of satisfaction with different aspects of mental health services. The sample consisted of 89 former outpatients of a University Psychology Clinic. Results supported the reliability and factorial validity of the CSQ in a French-Canadian context. In addition, the results were similar to those observed for English, Spanish and Dutch versions and represent an important first step towards the cross-cultural equivalence of the French-Canadian version of the scale.     

The effect of a non-informative cueing signal in a three-choice reaction-time task

Summary Many studies have shown that in a simple reaction-time (RT) task a non-informative leading cue decreases RT to a subsequent target presented in the same region as the cue. This facilitation lasts about 150 ms; it is then replaced by a sustained inhibition. Experiment 1 tests the hypothesis that the initial facilitation is due to motor, rather than perceptual, processes by using choice RT. Facilitation is greater and lasts longer in choice than in simple tasks, thus supporting the hypothesis. Experiment 2 shows that facilitation occurs even when the subject actively orients his or her attention away from the cue.     

STRATÉGIES COGNITIVES ET PROCESSUS D'AUTORÉGULATION CHEZ DES FAMILLES EN SITUATION DE RÉSOLUTION DE PROBLÈMES LOGIQUES*

The family is a fundamental learning environment for many basic skills such as the ability to solve everyday domestic problems. A lack of competence in this type of problem solving would expose the individual to more frustration and possibly create the conditions for greater aggression. Forty-two low SES families, each including an aggressive boy, were invited to the laboratory for a problem-solving session on two occasions, at an interval of two years. Subjects were asked to find four preset combinations of colours by systematic permutations of four colours using a computer. Three types of cognitive performance were examined: resolution strategies, autoregulation strategies and the success rate in finding the solution. Results showed that most of the families were consistent in their use of a non-systematic strategy. Although some improvement in planning is observed during the second testing, no other improvement in autoregulation strategies was observed. In general, families had a better rate of success in finding the solution in the second session. The low cognitive level of these families and its stability are discussed. Étant donné que la famille constitue un terrain privilégié d'apprentissage, l'aggressivité comportementale de certains enfants pourrait résider dans le peu d'opportunités offertes par leur famille d'apprendre à affronter les problèmes de la vie quotidienne d'une manière réfléchie. Quarante-deux familles de milieu socio-économique faible, dont un des enfants est à risque d'inadaptation sociale et dont les parents sont peu scolarisés, ont à résoudre un problème nécessitant l'intelligence logique et ce, à deux ans d'intervalle (T-1 et T-2). La tâche consite à résoudre un problème de permutations à quatre éléments et se présente sous la forme d'un jeu d'ordinateur. Le fonctionnement cognitif est examiné selon trois dimensions: les stratégies cognitivcs de résolution, les stratégies d'autorégulation exercées, sur la démarche cognitive et l'issue de la démarche cognitive. L'examen des stratégies cognitives révèle que la majorité des familles utilisent une approche non stratégique et que cette approche est maintenue aussi bien à l'intérieur d'une séance donnée que d'une séance à l'autre. Exception faite de l'amélioration relevée à la séance 2 quant au contrôle exercé par les familles sur le déroulement de leur démarche cognitive, aucun changement n'émerge sur les autres critères de l'autorégulation. Finalement, les familles obtiennent une meilleure performance à la deuxième séance. La discussion porte sur la relative stabilité du niveau de fonctionnement cognitif des familles ainsi que sur la pauvreté apparente de leur répertoire de schèmes.     

Type A behavior,anger expression,and reactions to anger imagery

The experiment investigated the effects of Type A behavior, anger expression, and gender on perceptions of control and heart rate. Jenkins Activity Survey defined Type A and B subjects, categorized as either high or low in anger expression, were asked to recall, image, and generate self-referent statements about angry situations. State anger and heart rate were measured during all of the anger induction conditions, and ratings of imagery vividness and perceptions of control for self and others were taken following the recalled and imaged anger conditions. The results, with both the heart rate and self-report measures, indicated that the effects of the independent variables were interactive and situationally dependent. Type A behavior was associated with increased heart rate in two experimental conditions (mood anger and recalled anger), and, in one instance, this effect was amplified in male subjects (recalled anger). The self-report results yielded interactional effects that most commonly took the form of high anger expression, with male Type A's providing higher ratings of state anger, more vivid anger imagery, and lower perceived self-control ratings than did other categories of subjects. Taken together, these results suggest that anger expressiveness, particularly among males, amplifies the usual reactions attributed to Type A's, and that such effects are mediated by the threat of loss of control. Further, the observed interactive relationships limit the generalizability of A/B differences and raise definitional questions about Type A behavior.     

Concept learning,memory and transfer of dot pattern categories

In the first experiment, subjects rated the similarity of a sample of pairs of random dot patterns generated from 3 prototypes consisting of either 4, 6, or 9 dots. The results of the experiment tended to confirm the structure imposed on the patterns by the construction method. In the second experiment, subjects learned to classify random patterns generated from 2 prototypes with either short or long interprototype distance and consisting of either 4, 6, or 9 dots in a traditional concept identification task. After acquisition, memory for old and new distortions and the prototype, which was not presented during learning, was assessed. The tendency to call a pattern “new” increased with the distance between the pattern and its prototype. In a subsequent transfer test, all subjects saw patterns of either 4, 6, or 9 dots. Performance was above chance and the transfer from larger to smaller patterns tended to be greater than the transfer from smaller to larger patterns. This is consistent with a process of schema formation based on features common to most exemplars of the category. The results are discussed in relation to several theories of concept learning and schema abstraction.     

Theologies from Africa,Asia and Latin America,including Black Theology: a Bibliography

During the last few years the library of the Ecumenical Centre, in line with its worldwide acquisition policy, has added to its collection many works by theologians from Africa, Asia and Latin America. A consultation of several such theologians took place recently in Geneva. Prominent at the Vancouver Assembly were theologians speaking out of their own context. This is therefore an appropriate moment for rendering a service to theological professors and students in the realm of contextual theology. All the titles indicated in the bibliography are available in the library and can be borrowed.     

Value-based adoption of augmented reality: A study on the influence on online purchase intention in retail

The increasing use of digital technology-based retail services provides new opportunities for digital marketing. In this paper, we investigate how augmented reality (AR) technology can be leveraged as part of the firm's strategy. We explore the online purchase intention through AR smart glasses (ARSG), considering consumers' value assessment through a cost–benefit analysis and the influence of technical, experiential and social AR value drivers. We develop an augmented value-based adoption model addressing four main objectives: (1) Evaluate the effect of the perceived value of ARSG, (2) Evaluate the effect of immersion (experiential dimension), (3) Evaluate the effect of AR devices and technical complexity (technical dimension) and (4) Evaluate the importance of subjective norms (social dimension) on the online purchase intention through AR technology. Based on an ESIC Tech Lab experiment with two types of ARSG from market leaders and AR retail apps, the study uses survey data from 253 participants. The results suggest that the technical dimension has an ambiguous effect, with tech-complexity enhancing directly the perceived value of ARSG for online purchase while reducing the net value of consumers' economic cost–benefit analysis. We find strong evidence that the experiential and social AR dimensions (in the form of immersion and subjective norm) have a significant positive influence on consumers' purchase intention online, which are better predictors than the pure economic cost–benefit assessment (through usefulness and difficulty). Furthermore, the technical innovativeness of consumers is found to increase directly the online purchase intention through ARSG.