Personnel exposure to violence in hospital emergency wards: a routine activity approach

This study analyzes violence against personnel in the emergency wards of all 25 general hospitals in Israel using a self-report questionnaire (N=2,356). Informed by the routine activity theory, the hypotheses related to the major concepts of this approach: exposure, target suitability, guarding and proximity to offenders. A General Exposure to Violence Index (GEVI) was constructed, based on the participants' reports about type and frequency of their victimization to violence during the preceding year. The multiple regression analysis for explaining the GEVI was composed of 15 independent variables relating to participants' professional and personal characteristics as well as to structural features of hospitals. As predicted, higher exposure to violence was related to security or nursing staff and positions of authority; high weekly workload; working in a profession other than that of training; inability of coping with verbal violence; having no access to an emergency button, and working in settings restricting the number of accompanying persons to one only. Unexpectedly, previous training in coping with violence was related to higher victimization. Younger age, male gender and being of European/American origin (mainly from the former Soviet Union) was also related to higher risk of victimization. The results support the utility of the routine activities approach in explaining differences in emergency ward personnel victimization. The findings also indicate, however, the need to add domain-specific contextual analyses to this approach to reach a fuller understanding of the behaviors under discussion. Implications of the finding to coping with violence against emergency ward personnel are discussed, and suggestions are put forward for further study in this field.     

工作场所欺负的内容结构与测量

采用实证研究的方法对中国文化背景下工作场所欺负（workplace bullying）的内容结构及其测量进行了研究。通过自行研制的工作场所欺负内容问卷,对全国7个城市750名企业员工进行问卷调查,获得了436份有效问卷。探索性因素分析（N=229）表明,我国工作场所欺负内容由人身攻击、工作压制和社会排斥三个维度构成。三因素模型在验证性因素分析（N=207）中得到了较好地验证。内部一致性分析和回归分析的结果也表明,基于我国文化背景下编制的工作场所欺负问卷具有较好的信度和效度,其对员工情感承诺和离职意向等具有一定的预测作用。     

顾客攻击行为的概念、影响因素及应对策略

顾客攻击是由当时或之前接受组织服务的顾客实施的, 针对该组织员工所进行的一系列不可接受的敌意行为, 如恐吓、威胁、攻击, 并且这些敌意行为会对该组织员工的工作业绩产生消极影响。顾客攻击是工作场所攻击行为在服务业的集中体现; 本文从个体因素和情景因素两个角度分析了顾客攻击的风险因素, 从心理/情感反应、人身伤害、与工作相关的消极结果三个角度探讨了顾客攻击的消极影响; 相应的顾客攻击的应对策略包括个体应对策略和组织应对策略; 最后对当前顾客攻击行为研究的开展进行了有针对性的评价与展望。     

Deviant Workplace Behavior and the Organization's Ethical Climate

While a number of previous studies have investigated the effects of personal characteristics and interpersonal factors on a specific type of deviant behavior, the present study examined how organizational factors, or more specifically ethical climates within organizations, are related to various types of deviant behavior. The results provided evidence that certain types of ethical climates were related to specific types of deviant behavior, suggesting that the causes for deviant behavior might depend on the specific type of deviant behavior. It was noted that the results of the present study have both theoretical relevance and practical implications with respect to workplace deviance.     

委屈可以求全吗?自我表现视角下职场排斥对个体绩效的影响机制

有关职场排斥对员工绩效的影响结果, 已有研究存在不一致的研究结论, 表明该领域还存在潜藏的作用机制有待深入发掘。为此, 基于自我表现理论, 本文构建并检验了一个有条件的间接作用模型, 探讨遭受职场排斥的个体如何以及何时可能获得更高的绩效评价。基于一个情景实验和一个多时点、上下级配对的问卷调查, 研究结果支持了理论假设：职场排斥会激发个体表面顺从的应对策略, 并且这种应对趋向对高集体主义倾向的员工更为明显; 而在领导的集体主义倾向较高的情况下, 高表面顺从的下属能获得更高的绩效评价; 当且仅当下属和领导的集体主义倾向都较高时, 职场排斥通过表面顺从对绩效评价产生正向影响。     

工作场所不文明行为与职场排斥间的螺旋效应

工作场所不文明行为与职场排斥间的螺旋效应模型可用道德排除理论和情感事件理论解释。根据道德排除理论遭受工作场所不文明行为会导致受害者与实施者心理距离增加, 进而对实施者实施职场排斥; 从旁观者视角来看, 目睹工作场所不文明行为会影响旁观者的道义公正感和互动公平感进而表现出对实施者的职场排斥, 且该中介过程受到利他性的调节。同样, 基于情感事件理论, 遭受职场排斥会导致职场排斥受害者的消极情绪水平增加促使其成为工作场所不文明行为的实施者。     

Do Personal Dispositions Affect the Relationship Between Psychosocial Working Conditions and Workplace Bullying?

There is scarce research on the interaction between psychosocial working conditions and being a target of workplace bullying with individual characteristics as a moderator. We therefore examined 3,363 employees from 60 Danish workplaces to test whether sense of coherence moderates the relationship between the job demand-control model and bullying. This work is exploratory in nature, as no previous study to assess this moderation was found. Hierarchical linear regressions showed that demand-control model was significantly associated with bullying. Sense of coherence displayed a significant though practically negligible moderating effect. This suggests that negative psychosocial working conditions are associated with bullying independently of personal characteristics, at least in terms of sense of coherence.