促进工作动机的有效路径:自我决定理论的观点

自我决定理论是关于人类行为的动机理论。本文通过分析阐述了自我决定理论的哲学基础,从有机辩证的视角梳理了自我决定理论的基本思想,并对组织背景中以自我决定理论为指导框架的工作动机研究进行了综述,结论认为满足胜任、关系和自主三种心理需要的组织环境因素是增加内部动机并促进外部动机的内化,进而促进员工的工作绩效与心理健康的有效路径。     

“To serve and protect” when expecting to be seen negatively: The relation between police officers' contact with citizens,meta‐stereotyping,and work‐related well‐being

We examined the relationship between contact of police officers with citizens, their (meta‐)stereotypes about citizens, and their work‐related well‐being. Ninety‐three police officers from 4 police stations in low‐ and high‐crime regions in France completed the questionnaire. As expected, negative well‐being of police officers is predicted by negative contact with citizens and their belief that police officers are stereotyped negatively by citizens. Moreover, the relationship between negative contact and negative well‐being was mediated by police officers' beliefs that police officers are perceived negatively by citizens, whereas their perceptions of citizens did not mediate this relationship. Interestingly, level of crime did not influence these relationships. Together, this research shows the important role of beliefs about how one's group is stereotyped when in contact with another group as it may have consequences for people's well‐being.     

The Work–Home Interface: Linking Work‐Related Wellbeing and Volunteer Work

An abundance of research shows the benefits of participation in volunteer work for individuals, employers and the society as a whole. However, relatively little is known about the precursors of volunteer work. In this study, we aim to fill this gap by investigating to what extent work‐related well‐being can function as a driver of volunteer work. Moreover, building on the Conservations of Resources Theory (Hobfoll, 1989 , 2011 ), we propose that the relationship between work‐related well‐being (burnout and engagement) and volunteer work is mediated by the work–home interface (work–home enrichment and work–home conflict). This hypothesis was tested in a large Swiss sample (N = 1947). Consistent with our expectations, structural equation analyses revealed an indirect relationship between (i) work engagement and volunteer work via work–home enrichment and (ii) between burnout and volunteer work via work–home conflict. In conclusion, it seems that well‐being at work indeed functions as a precursor for volunteer work because of the consequences it has for the work–family interface. Copyright © 2016 John Wiley & Sons, Ltd.     

Global shape integration and illusory form perception in the absence of awareness

Previous research on perceptual organization operations still provides contradictory evidence on whether the integration of sparse local elements into coherently unified shapes and the construction of the illusory form are accomplished without the need of awareness. In the present study, three experiments were conducted in which participants were presented with masked (Experiment 1, SOA = 27 ms; Experiment 2; SOA = 53 ms) and unmasked (Experiment 3) primes consisting of geometric shapes (a square or a diamond) that could be congruent or incongruent with subsequent probe stimuli (square vs. diamond). Furthermore, the primes were divided into: a grouping condition (where local elements may group together into global shapes), an illusory condition (where the arrangement of local elements produced illusory shapes) and a hybrid condition (where both operations were presented simultaneously). While no priming effects were found for the shortest SOA (27 ms), both grouping and illusory primes produced significant priming effects in the longer SOA (53 ms). On the other hand, results in Experiment 3 (unmasked) showed strong priming effects for the grouping of the inducers in both the grouping and the hybrid conditions, and also a significant but weaker priming effect for the illusory condition. Overall, our results support the possibility of the integration of local visual features into a global shape in the absence of awareness and, likewise, they suggest an early –subliminal– construction of the illusory shape, implying that feedback projections from higher to lower visual areas are not crucial in the construction of the illusory form.     

Forecasting the influence of customer-related micro-events on employees’ emotional,attitudinal and physiological responses

The affective events theory proposes that daily events elicit affective reactions on workers that, over time, influence affective and judgement-driven behaviours. It also suggests that this relation is moderated by dispositions and appraisals. On the other hand, the social interaction model argues that the impact of emotions is moderated by how individuals regulate them. This study aimed to: (1) investigate what customer-related events elicit affect; (2) test the moderating role of workers’ susceptibility for emotional contagion on the relation events-affect; and (3) explore whether affective states influence cardiovascular efficiency and turnover intentions. We conducted a longitudinal study in an inbound call centre by following 48 workers during 10 working days, gathering 267 events and 1,232 affective reactions. We combined diaries, questionnaires and physiological data. Data was analysed qualitatively and quantitatively. We extracted 13 event categories and, using artificial neural networks (ANN), found support for the moderating role of emotional contagion. At daily level, fear was the stronger predictor of cardiovascular efficiency, whereas anger was the stronger predictor of turnover. ANN models showed satisfactory predictive values (R²_Turnover = .51, p < .01; R²_{Cardiovascular efficiency} = .32, p < .01). The importance of results for theory and practice is discussed.     

Work-anxiety-coping intervention improves work-coping perception while a recreational intervention leads to deterioration: Results from a randomized controlled trial

Work-anxieties are costly and need early intervention. The perception of being able to cope with work is a basic requirement for work ability. This randomized controlled trial investigates whether a cognitive behavioural, work-anxiety-coping group (WAG) intervention leads to better work-coping perception than an unspecific recreational group (RG). Heterogeneous people in medical rehabilitation, who were due to return to work, were interviewed concerning their work-anxieties, and either randomly assigned to a WAG (n = 85) or a RG (n = 95). The participants (with an average of 50 years old [range 23–64]; 51% women; 70% workers or employees, 25% academics, 5% unskilled) followed the group intervention for four or six sessions. The perceived work-coping was assessed by self-rating (Inventory for Job-Coping and Return Intention JoCoRi) after each group session. Although participants had a slight temporary decrease in work-coping after group session two (from M₁ = 2.47 to M₂ = 2.28, d_Cohen = ?.22), the WAG led to the improvement of perceived work-coping over the intervention course (from M₁ = 2.47 to M₆ = 2.65, d_Cohen = .18). In contrast, participants from the RG reported lower work-coping after six group sessions (from M₁ = 2.26 to M₆ = 2.02, d_Cohen = ?.18). It is considered that people with work-anxieties need training in work-coping. By focusing on recreation only, this may lead to deterioration of work-coping. Indeed, intervention designers should be aware of temporary deterioration (side effects) when confronting participants with work-coping.     

Reporting daily and critical events: journalists’ perceptions of coping and savouring strategies,and of organizational support

Although journalists are increasingly being viewed by scientific research as an at-risk occupational group, there is still little knowledge on their strategies for dealing with occupational stressors, in both daily work settings and in critical scenarios, and on the support provided by the media organizations. Taking the occupational stress model as a framework, 25 Portuguese journalists, experienced in reporting critical events, were interviewed on their perceptions of the coping and savouring strategies they use, as well as of their organizations’ support in daily work and critical events. Differences among these variables, according to deployment frequency to critical events were statistically analysed. The data content analysis showed that emotion-focused coping strategies were the most frequently mentioned for both settings, whereas savouring strategies were only referred to for critical events. Perceptions of coping strategies were four times more frequent than those of savouring, and the need for organizational support was especially stressed. Significant differences were identified in all variables according to the number of deployments to critical events. These findings may contribute to a reflection on the role of media organizations in promoting journalists’ occupational health in both settings. The article closes by suggesting directions for future studies.     

Make it to work (and back home) safely: the effect of psychological work stressors on employee behaviour while commuting by car

Despite empirical data suggesting that commuting accidents are a major problem worldwide, research on employee behaviour while commuting by car is scant. In particular, our understanding of the antecedents of unsafe commuting behaviour is limited mainly to demographic variables and work-related physical stressors. Our study addressed this lacuna by investigating the association between work-related psychological stressors and unsafe commuting behaviour. In addition, we developed and validated a scale for measuring commuting norms and considered the permissiveness of these norms as a mediator in the stressor-commuting behaviour association. The results, based on data collected from 216 employees in a large manufacturing plant at 2 points in time, indicated that abusive supervision and work–family conflict were both positively related to unsafe commuting behaviour, and that the permissiveness of commuting norms partially mediated these relationships. The potential role of work organizations in educating employees about commuting behaviour and driving safety is discussed.     

Better understanding the perceptions of organizational politics: its impact under different types of work unit structure

Research has uncovered inconsistent results regarding the influence of the perceptions of organizational politics (POP) on employee job performance, suggesting the existence of boundary conditions for such an influence. Drawing from uncertainty management theory, we investigated the interaction effect of POP and work unit structure on job performance, and examined the mediating role of taking charge. We tested the theoretical model with data gathered across three phases over 6 months from 577 individuals and their supervisors in 133 work units. Results showed that when the unit operated an organic structure, POP was significantly negatively related to job performance. In contrast, results demonstrated that when the unit operated a mechanistic structure, POP was significantly positively related to job performance. Furthermore, the results of the mediated moderation analysis revealed that POP was negatively associated with job performance through taking charge in an organic structure, and the indirect effect disappeared in a mechanistic structure.