Personal factors and career adaptability in a call centre work environment: The mediating effects of professional efficacy

The study sought to assess the extent to which professional efficacy mediates the relationship between personal factors and career adaptability in a call centre work setting. The sample consisted of 409 early-career South African call centre workers (black females = 66%; age range 25 to 40). They completed measures of professional efficacy, career adaptability, sense of meaningfulness, and emotional intelligence. The results of the mediational analyses revealed that professional efficacy significantly mediate the personal meaningfulness (sense of coherence) and career adaptability relationship, but not the emotional intelligence-career adaptability relationship. Emotional intelligence independently predicted career adaptability. Call centre agents with professional efficacy are likely to be more work engaged as a result of their sense of meaningfulness and emotional intelligence.     

Collective efficacy and vigilant problem solving in group decision making: A non-linear model

This research explores the relationship between collective efficacy and aspects of analytic or vigilant problem solving (Janis, 1989) in the context of group decision making. We hypothesized that vigilant problem solving would be most evident under conditions of relatively moderate collective efficacy, as opposed to either very high or very low collective efficacy. We investigated this hypothesis with groups of business students who participated in a complex business strategy simulation. Results show a significant curvilinear relationship between collective efficacy and vigilant problem solving, and a significant linear relationship between vigilant problem solving and decision outcomes. There is also evidence that vigilant problem solving mediates the relationship between collective efficacy and decision outcomes. Implications for theory, managerial practice, and directions for future research are discussed.     

员工建言行为的人口统计特征元分析

研究目的在于明确人口统计学特征与员工建言行为的关系。共81篇实证文献被纳入元分析, 被试人数为39118人。结果发现, 员工年龄、教育程度、组织任期和职位均与建言行为显著正相关, 即年龄越大、受教育程度越高、组织任期越长的员工会表现出越多建言行为; 同时, 在不同的文化背景下, 职位高低与建言行为的关系存在显著差异, 受中国传统文化影响, 高、低职位员工的建言行为数量差异明显, 而在非中国情境下, 员工职位高低对其建言行为的数量影响差异不明显; 此外, 建言行为的数据来源对员工年龄与建言行为之间的关系存在显著调节作用, 采用他评方式时, 年龄与建言行为的正向关系更为显著。研究结果为人口统计特征预测建言行为提供较为精确的估计, 并为未来建言行为的相关研究指引了方向。     

视觉与听觉情绪信息关系判断中的交互作用

通过要求被试判断同时呈现的视听信息情绪效价的关系,考察视听情绪信息整合加工特点。实验一中词汇效价与韵律效价不冲突,实验二中词汇效价与韵律效价冲突。两个实验一致发现当面孔表情为积极时,被试对视听通道情绪信息关系判断更准确;实验二还发现,当面孔表情为消极时,相对于韵律线索,被试根据语义线索对视听信息关系判断更迅速。上述结果说明视听信息在同时呈现时,视觉信息可能先行加工,并影响到随后有关视听关系的加工。     

Be yourself,believe in yourself,and be happy: Self‐efficacy as a mediator between personality factors and subjective well‐being

Strobel, M., Tumasjan, A. & Spörrle, M. (2011). Be yourself, believe in yourself, and be happy: Self‐efficacy as a mediator between personality factors and subjective well‐being. Scandinavian Journal of Psychology 52, 43–48. Research has shown close connections between personality and subjective well‐being (SWB), suggesting that personality traits predispose individuals to experience different levels of SWB. Moreover, numerous studies have shown that self‐efficacy is related to both personality factors and SWB. Extending previous research, we show that general self‐efficacy functionally connects personality factors and two components of SWB (life satisfaction and subjective happiness). Our results demonstrate the mediating role of self‐efficacy in linking personality factors and SWB. Consistent with our expectations, the influence of neuroticism, extraversion, openness, and conscientiousness on life satisfaction was mediated by self‐efficacy. Furthermore, self‐efficacy mediated the influence of openness and conscientiousness, but not that of neuroticism and extraversion, on subjective happiness. Results highlight the importance of cognitive beliefs in functionally linking personality traits and SWB.     

Individual and collective social cognitive influences on peer aggression: exploring the contribution of aggression efficacy, moral disengagement, and collective efficacy

This follow-up study with 1,167 primarily White adolescents (aged 13.45 years at T1, 613 females) examined the impact of self-efficacy for aggression, moral disengagement, and collective efficacy beliefs on peer aggression in schools. Students completed questionnaire measures at the beginning and end of the school year (8 months apart). High aggression efficacy and moral disengagement scores predicted higher frequency of peer aggression over time. Low collective efficacy beliefs regarding the ability of students and teachers to collaboratively act to inhibit peer aggression were also associated with more frequent aggression, although this association was stronger at higher levels of moral disengagement. The findings of this study highlight the need to consider collective efficacy beliefs in conjunction with individual social cognitive processes when seeking to explain aggressive behavior.     

Collective efficacy beliefs in student work teams: Relation to self-efficacy, cohesion, and performance

A measure of collective efficacy was developed and administered to undergraduates working in project teams in engineering courses. Findings in each of two samples revealed that the measure contained a single factor and was related to ratings of team cohesion and personal efficacy. Collective efficacy was also found to relate to indicators of team performance at both individual and group levels of analysis. Consistent with social cognitive theory, collective efficacy was a stronger predictor of team performance than team members’ perceptions of their self-efficacy. We consider the implications of these findings for further research, theory, and practice on team functioning within occupational and educational settings.     

集体效能研究述评

从20世纪80年代中期开始,国外自我效能的研究表现出从个体效能向集体效能的转变,集体效能是自我效能在集体水平上的扩展。在效能内涵和效能形成上,集体效能与个体效能存在着密切的相互作用,但在效能的测量上,集体效能又有着许多不同于个体效能之处,与个体效能相比,集体效能的研究在整体上还存在着明显的不足。     

工作压力对建设型和防御型建言的差异影响

以往研究普遍从建言行为的建设性意图特征出发, 探讨其关键前因、产生机制和情境因素, 但却较少关注建言行为的工具性目的。基于资源保存理论, 本研究构建了有调节的中介模型以探讨工作压力影响员工建设型建言和防御型建言的作用机制和边界条件。通过对某建筑企业386名员工进行两阶段调查, 结果表明：工作压力与防御型建言存在正向相关关系, 与建设型建言存在负向相关关系, 自我损耗在其中起中介作用; 另外, 领导开明性正向调节自我损耗和建设型建言的负向相关关系, 并正向调节工作压力通过自我损耗影响建设型建言的间接效应。