情绪劳动工作人员心理授权与离职意向的关系：工作倦怠的中介作用

本研究目的是考察心理授权、工作倦怠和离职意向的关系。研究以某大型通讯企业呼叫中心的309名客服代表为研究对象,采用问卷调查方式对客服代表的心理授权、工作倦怠和离职意向进行调查。结构方程模型的结果显示,心理授权对离职意向有负向影响,工作倦怠对离职意向有正向影响。其中,心理授权先影响情绪衰竭,再影响玩世不恭,最后对离职意向起负向预测作用。研究结果支持了工作倦怠在心理授权和离职意向之间的中介作用。     

Occupational Turnover Intent Among Assistant Coaches of Women's Teams: The Role of Organizational Work Experiences

The purpose of this study was to examine the extent to which organizational work experiences could be used to understand when coaches planned to leave the profession. NCAA Division I assistant coaches (N = 188) were surveyed concerning (a) the age at which they anticipated leaving the coaching profession and (b) the extent to which the 3 work experiences described by S. Inglis, K. E. Danylchuk, and D. Pastore (1996)—Recognition and Collegial Support, Work Balance and Conditions, and Inclusivity—were fulfilled. Chi-square analyses revealed that women intended to leave the profession at an earlier age than did men. A multivariate analysis of covariance indicated that persons who intended to remain in the coaching profession after they turned 55 worked in organizational environments that emphasized Inclusivity. These results are particularly important for female coaches, as women consider an inclusive work environment to be more important than do men (D. L. Pastore, S. Inglish, & K. E. Danylchuck, 1996).     

Suspicion in the workplace: Organizational conspiracy theories and work‐related outcomes

Belief in conspiracy theories about societal events is widespread and has important consequences for political, health, and environmental behaviour. Little is known, however, about how conspiracy theorizing affects people's everyday working lives. In the present research, we predicted that belief in conspiracy theories about the workplace would be associated with increased turnover intentions. We further hypothesized that belief in these organizational conspiracy theories would predict decreased organizational commitment and job satisfaction. Finally, we hypothesized that these factors would mediate the relationship between organizational conspiracy theories and turnover intentions. In three studies (one correlational and two experiments, Ns = 209, 119, 202), we found support for these hypotheses. The current studies therefore demonstrate the potentially adverse consequences of conspiracy theorizing for the workplace. We argue that managers and employees should be careful not to dismiss conspiracy theorizing as harmless rumour or gossip.     

Men in pink collars: Stereotype threat and disengagement among male teachers and child protection workers

Male employees are a traditionally advantaged group, but when working in a female‐dominated industry they may be vulnerable to negative gender stereotypes. The current research examined stereotype threat among men in two traditionally feminine jobs. Study 1 measured stereotype threat among primary school teachers and found that men experienced more stereotype threat than women, and that feelings of stereotype threat were related to negative job attitudes for men but not women. Study 2 manipulated the direction of social comparisons to elicit stereotype threat among male child protection workers. For men but not women, upward social comparisons with a successful feminine target elicited stereotype threat. In turn, stereotype threat was associated with intentions to resign and feeling expected to perform stereotypic masculine work tasks. These results suggest that despite their advantaged status, men in pink‐collar jobs are susceptible to workplace stereotype threat.     

Fairness Reduces the Negative Effects of Organizational Politics on Turnover Intentions,Citizenship Behavior and Job Performance

Responses from 150 employees revealed that procedural justice reduced the negative effects of perceptions of covert, self-serving political behaviors (e.g., going along with others), but not overt political behaviors (e.g., tearing others down to build up self) on turnover intentions. Both procedural and interactional justice moderated effects of covert, but not overt political behaviors, on OCB beneficial to the organization; however, the interaction between interactional justice and covert behaviors was in the opposite direction than hypothesized. Neither interactional nor procedural justice moderated the two forms of perceptions of politics on supervisory rated job performance or OCB beneficial to supervisors. Note: I would like to thank Wayne Hochwarter, Suzanne Masterson, and Rob Moorman for their valuable comments on an earlier draft.     

冲击事件对员工主动离职的影响

冲击事件(shocks)指激发员工主动离职心理决策过程的具体事件。国外学者主要从冲击事件各维度间的关系和各维度与离职路径的关系两个方面研究冲击事件对主动离职的影响, 实证研究表明冲击事件对员工主动离职有显著影响。针对现有研究的不足, 未来研究可以从明晰冲击事件, 优化研究方法, 细分研究对象, 加强冲击事件本土化研究等方面进行探索。     

薪酬水平和薪酬差距对企业运营结果影响的元分析

以国内外113篇企业薪酬水平和薪酬差距领域的实证研究(254个效应值, 438880家企业)为样本, 采用基于结构方程模型的元分析方法检验了企业平均薪酬水平、垂直薪酬差距和水平薪酬差距对企业创新、绩效和离职等运营结果的影响。元分析结果显示, 平均薪酬水平不仅能够显著提升企业的创新和绩效水平, 也会抑制企业内部的离职水平; 垂直和水平薪酬差距对企业绩效的主效应并不显著, 但其对企业创新具有显著的抑制作用, 并能够显著提升企业的离职水平。进一步的调节效应检验表明, 国家地域因素调节了薪酬水平与企业绩效之间的关系, 即中国企业的平均薪酬水平对企业绩效的促进作用显著高于美国企业。研究结果对于企业的薪酬管理具有一定的借鉴意义。     

The interactive effects of perceived external prestige and need for organizational identification on turnover intentions

Recent research has highlighted the importance of understanding the influence of an organization’s external image on its members. Although progress has been made in understanding how perceived external prestige relates to workplace outcomes, researchers have not examined the joint effect of perceived external prestige and individual differences on such outcomes. In this article, we tested the impact of perceived external prestige on turnover intentions, but we also assumed that this influence is moderated by individuals’ need for organizational identification. Using three samples and a longitudinal research design, we found consistent support for this assumption. These results provide empirical support for the theoretical integration of social identity and need-based motivation theories.     

IT企业员工多层次承诺对离职意向的影响

IT企业的高离职率成为信息技术行业面临的一大难题,本研究运用问卷调查了浙江IT企业员工的多层次承诺(组织承诺、团队承诺和职业承诺)及其离职意向。结果发现,IT企业员工组织承诺是影响离职意向的重要因素;同时IT企业员工的团队承诺和职业承诺是组织承诺影响离职意向的缓冲变量。其中,团队承诺越高,组织承诺对离职意向的影响就越大;而职业承诺越低,组织承诺对离职意向的影响就越大。最后对IT企业的员工的管理提出了建议。     

The interactive effect of job involvement and organizational commitment on job turnover revisited: a note on the mediating role of turnover intention

This study extends previous theoretical and empirical research on Blau and Boal's (1987) model of the interactive effect of job involvement and organizational commitment on employee withdrawal. Using longitudinal data from a survey among the nursing staff of a Swedish emergency hospital (N = 535) and register information on actual turnover, the results showed, in contrast to the statement of the original theoretical model, that turnover intention mediates the additive and multiplicative effects of job involvement and organizational commitment on actual turnover. The study suggests that the proposed involvement by commitment interaction is theoretically justified, and underscores the pertinence of investigating intermediate linkages in turnover research.