情绪劳动的效应、影响因素及作用机制

情绪劳动是指员工遵照一定的组织规则, 在工作场所与顾客互动过程中进行的情绪调节。研究证明情绪劳动对组织情境中一系列结果变量影响显著, 既有积极影响也有消极影响, 作用对象包括施动者员工、受动者顾客和规则制定者组织。情绪劳动与结果变量的关系受多个员工、工作和顾客特征变量的影响。资源保存理论为情绪劳动的作用机制提供了一种有力的解释。即时、短期与长期效应的整合、指向内部顾客的情绪劳动以及组织氛围的影响是未来研究值得关注的方向。     

言语工作记忆的保持对时间知觉的影响*

采用工作记忆和时间判断的双任务范式,探讨了言语工作记忆的保持过程对时间知觉的影响。研究中操作记忆负荷和任务之间的时间间隔(ISI:记忆刺激消失到时间判断任务开始之间的时间间隔)。结果发现,记忆负荷越大,知觉到的时间越短,韦伯比例越低,反应时间越长;ISI越短,知觉到的时间变短,反应时间越长,这表明知觉时间和反应决策是一致的,不存在累加时间和反应判断之间的trade-off。但是记忆负荷和ISI的交互作用不显著。结果表明记忆负荷和ISI以不同的方式影响时间判断,言语工作记忆的保持和时间加工共享工作记忆资源。     

Linking team resources to work-family enrichment and satisfaction

Work-family scholars now recognize the potential positive effects of participation in one life domain (i.e., work or family) on performance in other life domains. We examined how employees might benefit from team resources, which are highly relevant to the modern workplace, in both work and nonwork domains via work-family enrichment. Using the Resource-Gain-Development model (Wayne, Grzywacz, Carlson, & Kacmar, 2007), we explored how team resources contribute to enrichment and resulting project and family satisfaction. Using multilevel structural equation modeling (ML-SEM) to analyze student data (N = 344) across multiple class projects, we demonstrated that individuals with team resources were more likely to experience both work-to-family and family-to-work enrichment. Further, enrichment mediated the relationship between team resources and satisfaction with the originating domain.     

Increases in parental investment and child health as a result of an early intervention

Parental investment (involving time or money invested in 3-year-olds) and child health were assessed as an outcome of (a) children’s risk status (preterm vs. full-term birth) and (b) maternal resources (defined here in terms of their problem-solving skills in resolving caregiving challenges). Resources were varied systematically as a function of maternal participation in a traditional home visitation program versus a novel cognitively enhanced program that facilitated parenting skills more successfully. As predicted, mothers in the traditional home visitation condition invested preferentially in low-risk children, whereas mothers in the cognitively enhanced condition invested preferentially in high-risk children (who, in turn, showed maximal health benefits). Maternal investment of time in care provision mediated the relationship between predictor variables and children’s health. This pattern supports an evolutionary model of parental investment in which parents show discriminative solicitude based on the reproductive potential of the child and parents’ access to relevant resources.     

Flow among music teachers and their students: The crossover of peak experiences

This study among 178 music teachers and 605 students from 16 different music schools examined the peak experience of flow (Csikszentmihalyi, 1990). On the basis of the literature, it is hypothesized that job resources, including autonomy, performance feedback, social support, and supervisory coaching have a positive influence on the balance between teachers’ challenges and skills, which, in turn, contributes to their experience of flow (absorption, work enjoyment, and intrinsic work motivation). In addition, using emotional contagion theory, it is hypothesized that flow may crossover from teachers to their students. The results of structural equation modeling analyses offer support for both hypotheses. These findings are discussed in light of theories about crossover and emotional contagion.     

基于网络的西方心理学史教学设计

信息技术为心理学史的教学改革提供了新的途径和机会,利用和整合网络教育资源,借助于网络平台建构师生间互动教学模式,可以丰富教学内容,激发学习动机,提高学习效率。本文运用现代学习理论观点整合网络资源,探索西方心理学史教学模式。     

躯体形式障碍的优化诊治

躯体形式障碍是精神科常见的一种神经症,该病具有较高的发病率,占用了大量的医疗资源,但临床识别率和有效治疗率却相当低。围绕躯体形式障碍的特点及其优化诊治作一些探讨,利于提高社会和非精神科医生对该病的认识,减少医疗资源的过度消耗,使疾病得到早期有效治疗。     

Diverse community contexts and community resources for sexual and gender minority youth: A mixed‐methods study

Sexual and gender minority (SGM) youth face marginalization and oppression on the basis of their SGM identity, and they often lack traditional support systems to deal with these minority stressors. SGM community resources may alleviate the impact of the stressors that SGM youth face, but these have not been studied in relation to the size and climate of SGM youth's communities. This mixed‐methods study examined the relationship between community size and the climate toward SGM individuals and the availability and utilization of SGM community resources. Survey findings indicate that nonmetropolitan communities were associated with less availability and utilization; hostile communities were associated with lower availability only. Interview findings reveal nuanced complexities on the relationship between community and resource provision. Implications for future research and community practice are discussed.     

The Relationship between Workplace Incivility and Helping Behavior: Roles of Job Dissatisfaction and Political Skill

This article investigates the mediating role of job dissatisfaction in the relationship between employees’ perceptions of workplace incivility and their helping behavior, as well as the buffering role of political skill in this process. Three-wave, time-lagged data collected from employees and their supervisors revealed that employees’ exposure to workplace incivility diminished their helping behavior through their sense of job dissatisfaction. This mediating role of job dissatisfaction was less salient, however, to the extent that employees were equipped with political skill. For organizations, this study accordingly pinpoints a key mechanism—namely, unhappiness about their job situation—through which rude coworker treatment links to lower voluntary workplace behaviors among employees, and it reveals how this mechanism can be better contained in the presence of political skill.     

Mitigating the Harmful Effect of Perceived Organizational Compliance on Trust in Top Management: Buffering Roles of Employees’ Personal Resources

This study considers how employees’ POC—defined as their beliefs that the organizational climate stifles change and values compliance with the status quo—reduce their trust in top management, as well as how this negative relationship might be buffered by access to two personal resources that support organizational change: openness to experience and affective commitment to change. Data from a sample of Pakistan-based organizations reveal that POC reduce trust in top management, but this effect is weaker at higher levels of openness to experience and affective commitment to change. These findings are significant in that they indicate that employees who operate in organizational climates marked by “yea-saying” can counter the difficulty of improving their job situation by drawing from adequate personal resources.