什么决定着用户对产品的完整体验?

用户体验是以用户与产品的交互为基础而形成的用户对产品的完整感受。研究其决定因素可以有针对性地提高用户体验。早期研究表明, 可用性、美感和情感都有重要影响但皆不是唯一的决定因素, 近年来的研究重点关注于多因素整合理论及其模型的建立。在总结实效/享乐结构理论、用户-企业-产品双层结构理论和四种过程模型以提取用户体验影响因素的基础上, 提出目前研究的突破点可在三方面, 一是深入探讨各因素的作用, 二是揭示社会型产品用户体验的形成规律, 三是揭示用户体验随时间变化的规律。     

The effects of task-irrelevant threatening stimuli on orienting- and executive attentional processes under cognitive load

Human visual attention is biased to rapidly detect threats in the environment so that our nervous system can initiate quick reactions. The processes underlying threat detection (and how they operate under cognitive load), however, are still poorly understood. Thus, we sought to test the impact of task-irrelevant threatening stimuli on the salience network and executive control of attention during low and high cognitive load. Participants were exposed to neutral or threatening pictures (with moderate and high arousal levels) as task-irrelevant distractors in near (parafoveal) and far (peripheral) positions while searching for numbers in ascending order in a matrix array. We measured reaction times and recorded eye-movements. Our results showed that task-irrelevant distractors primarily influenced behavioural measures during high cognitive load. The distracting effect of threatening images with moderate arousal level slowed reaction times for finding the first number. However, this slowing was offset by high arousal threatening stimuli, leading to overall shorter search times. Eye-tracking measures showed that participants fixated threatening pictures more later and for shorter durations compared to neutral images. Together, our results indicate a complex relationship between threats and attention that results not in a unitary bias but in a sequence of effects that unfold over time.     

Complexity effects on the children's gambling task

The children's gambling task (CGT [Kerr, A., & Zelazo, P. D. (2004). Development of “Hot” executive function: The children's gambling task. Brain and Cognition, 55, 148–157]) involves integrating information about losses and gains to maximize winnings when selecting cards from two decks. Both cognitive complexity and control (CCC) theory and relational complexity (RC) theory attribute younger children's difficulty to task complexity. In CCC theory, identification of the advantageous deck requires formulation of a higher-order rule so that gains and losses can be considered in contradistinction. According to RC theory, it entails processing the ternary relation linking three variables (deck, magnitude of gain, magnitude of loss). We designed two less complex binary-relational versions in which either loss or gain varied across decks, with the other held constant. The three closely matched versions were administered to 3–5-year-olds. Consistent with complexity explanations, children in all age groups selected cards from the advantageous deck in the binary-relational versions, but only 5-year-olds did so on the ternary-relational CGT.     

Help-seeking: testing the effects of task interdependence and normativeness on employees’ propensity to seek help

This study explores the effects of task interdependence (high versus low) and helping norms (supportive versus non-supportive) on propensity to seek help. Participants were most likely to seek help when: (1) task interdependence was high, and (2) supportive help-seeking norms were operative. A 2-way interaction also emerged. Under the non-supportive norms condition, help-seeking was greatest for high versus low levels of task interdependence; when supportive norms were operative, relatively high levels of help-seeking arose across task interdependence conditions. No support for the hypotheses that high self-esteem, high task specific self-efficacy, and low achievement motivation would increase help-seeking was obtained.     

Selective attention and threat: quick orienting versus slow disengagement and two versions of the dot probe task

The dot probe task is often used to assess attentional bias in anxiety, but some aspects need clarification. First, the results, which are traditionally summarized in an attentional bias index, do not allow for distinguishing between different selective attention processes; orienting and disengagement. Second, different versions of the dot probe task have been used with unknown relative merits. Participants (N=133) completed two versions of the dot probe task: the detection task (i.e. is there a probe?) and the differentiation task (i.e. what sort of probe is it?). The analysis carried out allowed for a differentiation between orienting and disengagement. The main finding was that trait anxiety is related to disengagement difficulties and not to speed of orienting. Concerning the relative merits of the two dot probe task versions, the results suggest that the detection task may be superior to the differentiation task. Implications for past and future research are discussed.     

Using goal setting, task clarification, and feedback to increase the use of the hands-free technique by hospital operating room staff

We evaluated the effects of a behavioral treatment on the safe passing of sharp instruments using the hands-free technique among hospital operating room personnel during surgical procedures. Treatment consisted of participative goal setting, task clarification, and feedback. The average percentage of sharp instruments passed safely increased from 32% to 64% and 31% to 70% between baseline and treatment phases in the inpatient and outpatient surgery units, respectively. Five-month follow-up data suggested maintenance of treatment effects. These findings suggest the utility of organizational behavior management strategies in reducing risky behavior in hospital settings.     

Towards better computational models of the balance scale task: a reply to Shultz and Takane

In contrast to Shultz and Takane [Shultz, T.R., & Takane, Y. (2007). Rule following and rule use in the balance-scale task. Cognition, in press, doi:10.1016/j.cognition.2006.12.004.] we do not accept that the traditional Rule Assessment Method (RAM) of scoring responses on the balance scale task has advantages over latent class analysis (LCA): RAM is similar to a very restricted form of LCA. The apparent shortcomings of LCA are also less severe than they suggest. Via new simulations we show that LCA detects small classes reliably. We also counter their concerns regarding the torque difference effect and we underline the problems connectionist models have with correctly responding to balance items. Despite these differences in opinion we agree with Shultz and Takane on the possible avenues for future research.     

类皮亚杰数量守恒任务中的负启动效应

采用负启动研究范式,考察九岁儿童在类皮亚杰数量守恒任务中的负启动效应。实验一重复了Houdé等人的实验过程,发现我国儿童在解决类皮亚杰数量守恒任务中也存在负启动效应,负启动量为310.9ms;实验二改进了Houdé等人研究的实验材料,排除实验材料形状的干扰,发现依然存在负启动效应,负启动量为200.04ms。实验结果表明,成功完成类皮亚杰数量守恒任务需要认知抑制过程的参与。     

Enhanced spatial ability in aged dogs following dietary and behavioural enrichment

We examined the benefits of a broad spectrum antioxidant diet and enrichment comprised of physical exercise, environmental stimulants and cognitive testing, on spatial memory performance in beagle dogs. Both aged (N=48) and young (N=16) beagle dogs (Canus familiaris) were tested yearly on a three-component delayed non-match to position spatial task for three consecutive years. The results showed that young enriched animals acquired the task in fewer sessions, made fewer errors, responded slower and made fewer positional responses, compared to aged enriched animals. An analysis restricted to aged animals revealed that antioxidant administration and enrichment resulted in fewer errors, slower responses and decreased positional responses, particularly in Year 3. Finally, cohort differences emerged, which exemplify the significance of early environmental intervention. Aged dogs that were housed with other animals and exposed to an outdoor environment in early development displayed greater benefits from both interventions. These findings indicate that long-term dietary intervention and enrichment can buffer age-associated cognitive decline.