Assessing Changes in Counselor Trainees' Multicultural Competence Related to Service Learning

This mixed methods study examined changes in self‐reported multicultural competence and distress reactions of 32 counselor trainees engaged in service learning. Whereas 3 trainees significantly increased in self‐reported multicultural competence, 5 significantly decreased. Trainees who significantly increased in multicultural competence reported less distress; those who significantly decreased reported greater distress. However, changes in multicultural competence appeared to be unrelated to themes uncovered in the qualitative data. Implications for training and practice are discussed. Este estudio de métodos mixtos examinó los cambios en competencia cultural y reacciones de aflicción reportados por 32 consejeros en formación que realizaban prácticas para su aprendizaje. A pesar de que 3 consejeros en formación comunicaron un aumento significativo de su competencia cultural, 5 de ellos reportaron una disminución significativa. Los consejeros en formación que aumentaron considerablemente su competencia cultural reportaron un nivel menor de aflicción; aquellos que disminuyeron considerablemente reportaron mayor aflicción. Sin embargo, los cambios en la competencia cultural no tenían relación aparente con los temas desvelados en los datos cualitativos. Se discuten las implicaciones para la formación y prácticas.     

借助巴林特小组培训模式提高临床护理质量

通过对巴林特小组培训模式的认识和理解,并将之运用于临床护理研究,使护理人员在处理护患关系中形成新的视角和更具分析性的思考方式,从而能够更深刻地意识到自身对于患者的影响,提高换位思考的敏感性,以便更好地理解和帮助患者;同时还能促进护理人员的心理健康和减少其工作中存在的护患矛盾。这不仅可以提高患者的治疗效果和生活质量,而且还可以提升护理人员自身的职业素养。因此,巴林特小组培训模式对于实现临床护理优质服务具有重要的现实意义。     

Emotional labour strategies as mediators of the relationship between public service motivation and job satisfaction in Chinese teachers

The purpose of this study was to examine the relationship between teachers' public service motivation (PSM) and their job satisfaction levels and to investigate the mediating effects of surface acting (SA) and deep acting (DA) on that relationship. The teacher PSM scale, as well as emotional labour strategies and intrinsic satisfaction (IS) and extrinsic satisfaction (ES) scales, were administered to 317 primary and middle school teachers. Results indicated that PSM among Chinese teachers was significantly and positively related to both IS and ES. Furthermore, structural equation modelling analysis showed that SA and DA played mediating roles in the PSM‐IS and PSM‐ES relationships, respectively. These findings provide a new perspective that explains the mechanism underlying the association between PSM among teachers and their job satisfaction levels. Finally, the possible explanations and implications are discussed.     

Do sport modes cause behavioral adaptation?

A key question in transportation research is whether drivers show behavioral adaptation, that is, slower or faster driving, when new technology is introduced into the vehicle. This study investigates behavioral adaptation in response to the sport mode, a technology that alters the vehicle’s auditory, throttle-mapping, power-steering, and chassis settings. Based on the literature, it can be hypothesized that the sport mode increases perceived sportiness and encourages faster driving. Oppositely, the sport mode may increase drivers’ perceived danger, homeostatically causing them to drive more slowly. These hypotheses were tested using an instrumented vehicle on a test track. Thirty-one drivers were asked to drive as they normally would with different sport mode settings: Baseline, Modified Throttle Mapping (MTM), Artificial Engine Sound enhancement (AESe), MTM and AESe combined (MTM-AESe), and MTM, AESe combined with four-wheel steering, increased damping, and decreased power steering (MTM-AESe-4WS). Post-trial questionnaires showed increased perceived sportiness but no differences in perceived danger for the three MTM conditions compared to Baseline. Furthermore, compared to Baseline, MTM led to higher vehicle accelerations and, with a smaller effect size, a higher time-percentage of driving above the 110 km/h speed limit, but not higher cornering speeds. The AESe condition did not significantly affect perceived sportiness, perceived danger, and driving speed compared to Baseline. These findings suggest that behavioral adaptation is a functional and opportunistic phenomenon rather than mediated by perceived sportiness or perceived danger.     

The chameleon effect,the temporal aspects of mimicry and their impact on service measurement

BackgroundIn an experiment conducted in a natural setting, we test the link between mimicry, the amount of time during which the mimicry behavior takes place, and its impact on service quality.MethodsCable TV clients (n = 120) were randomly assigned to six experimental conditions (2 mimicry conditions: verbal mimicry vs. no mimicry x 3 interaction time: 5 vs. 10 vs. 15 minutes). Perceived service quality served as the dependent measurement.ResultsA main effect of mimicry was found on service quality: a cable TV representative was perceived more favorably when he mimicked the customer. Importantly, it was shown that even small portions of mimicry are beneficial, meaning that practitioners do not have to mimic someone for a long time to achieve benefits.ConclusionThe paper shows new benefits for the mimicker: more positive judgments by the mimickee regarding the impact on several different levels of service quality.     

Effects of mode distinction,user visibility,and vehicle appearance on mode confusion when interacting with highly automated vehicles

Automated vehicles are expected to communicate with pedestrians at least during the introductory phase, for example, via LED strips, displays, or loudspeakers. While these are added to minimize confusion and increase trust, the human passenger within the vehicle could perform motions that a pedestrian could misinterpret as opposing the vehicle’s communication. To evaluate potential solutions to this problem, we conducted an online video-based within-subjects experiment (N = 59). The solutions under evaluation were mode distinction, vehicle appearance, and the visibility of the passenger via a tintable windshield. Our results show that especially the mode distinction and the conspicuous sensor attached to the automated vehicle showed positive effects. A tintable windshield, however, was negatively assessed. Thus, our work helps to design eHMI concepts to introduce automated vehicles safely by informing about feasible methods to avoid mode confusion.     

中国情境下公共服务动机的理论构建与绩效转换机制

准确把握基层公职人员的公共服务动机是提升工作绩效、完善人力资源管理的重要前提。现有公共服务动机研究忽略了中国情景的特殊性, 对公共服务动机的微观激发机制及其消极绩效影响也关注不足。本研究从中国情景下公共服务动机的概念、核心构成要素、激发机制以及绩效结果入手, 从三个方面系统地构建适合中国场景的公共服务动机理论：第一, 将公共服务动机视为混合动机概念, 基于扎根理论的定性方式识别基层公务员公共服务动机的构成要素与核心内涵, 并据此开发本土化、多维度的公共服务动机量表; 第二, 从微观激发机制出发, 探讨受益人接触、自我倡议、观念反思等机制对个体公共服务动机的激发作用; 第三, 从积极影响和消极影响两个方面探讨公共服务动机与个体公务员行为间的关联及其机理。本研究既响应了国内公共管理学界长期以来发展本土理论的呼声, 亦为政府部门完善公共人事政策提供切实思路和实证依据。     

放弃治疗后，以护理为主导的医学服务和人文关怀

剖析放弃治疗后死亡病案508例,分析放弃治疗的原因、疾病和形式,放弃治疗后护理工作存在的问题。提出在放弃治疗后,临床护理决策：对于护理工作发生的变化,应该提高认识,培养护理人员人文素质和法律意识,应该加强护理管理和规范,放弃治疗后,护理应该承担医学服务和人文关怀的主导作用。     

如何减少医疗差错

医疗差错是危及医疗安全、制约医疗质量、影响医患关系、引发医患纠纷的核心问题,是医院管理的重点和难点。本文通过对医疗差错的分析和美国七大减少医疗差错的借鉴来探讨如何结合我国医院的实际来有效地减少医疗差错的发生。