Rapports au travail, contrôle et santé dans les centres de gestion de la relation-client

The main objective of the present research was to analysis the organizational work and health in call centre. In facts, it proves that this specific professional activity produces so much effects on the level call centre agents (violence, perceived stress, perceived health, musculoskeletal disorder symptoms, intention to quit, satisfaction), that at the organizational level (turnover, lower quality, lowers performances). So, the evolution of the career, the organizational support, the participation in the decisions or the type of management produce a positive effects at the same time, on the worker and the organization (job satisfaction, implication, better real or perceived performances well-being, job involvement, better quality of life, lower turnover or absenteeism…). Lastly, we propose a model of analysis of strain at the work which integrates emotional exhaustion and the depersonalization.     

社区卫生服务首诊制与医师多点执业

阐述了社区卫生服务首诊制的概念及其对规范医疗卫生次序的重要作用, 深入分析了限制社区卫生服务首诊制发展的主要因素。从正反两个方面分析了医师多点执业对首诊制的影响:医师多点执业能提高社区卫生人力资源的质量, 增强民众对社区卫生机构的信任度;但是医师多点执业也会造成医院和社区卫生机构管理上的问题, 医生自身也需要时间适应自身角色的转变。鼓励大医院办社区卫生服务机构, 增加社区医疗机构的政府补偿, 吸引医师到基层多点执业, 增强社区卫生服务首诊的能力。     

Self-efficacy,Work, and Psychological Outcomes in a Public Service Context

The study examined the prediction of psychological outcomes (conceptualized as psychological well-being and engagement) by general self-efficacy (GSE) and work context (conceptualized as job demands and job resources). The role of GSE as a moderator between work context and psychological outcomes was also examined in a cross-sectional survey of a sample of public sector employees (N = 459: males = 151, females = 273, and age ranging between 25 and 55). Multiple regression analyses showed that job demands and resources and GSE significantly predict both psychological well-being (positive affect, negative affect and satisfaction with life) and engagement (vigour and dedication). GSE moderated the relationship between work context and psychological outcomes. Work contexts characterised by a preponderance of job resources appear to facilitate both satisfaction with life and dedication.     

The Impact of the United States Air Force Deployment Transition Center on Postdeployment Mental Health Outcomes

The United States Air Force Deployment Transition Center (DTC) operates a 2-day third-location decompression program that commenced operations during the summer of 2010 in Ramstein, Germany, with the aim to assist Air Force service members (AFSMs) who are returning from deployment as they prepare to reintegrate back into their home lives and work stations. The present study evaluated the impact of DTC attendance on later mental health outcomes. Because participants are not randomly assigned to attend the DTC, propensity score weighting was used to compare DTC participants (N = 1,573) to a weighted control group of AFSMs (N = 1,570) in the same job specialties who returned from deployment during the same time period. Rates of endorsement to items on the Postdeployment Health Reassessment were examined and compared, as were rates of mental health diagnoses from AFSMs’ official medical records. Key findings indicate that DTC participants reported lower levels of depressive and posttraumatic stress symptoms and lower levels of relationship conflict following return from deployment, as compared to weighted control participants. Mental health diagnostic rates were comparable for the 2 groups during the first 6 months following return from deployment. These findings suggest that participation in the DTC program had notable benefits for redeploying AFSMs and support the continued use of the program.     

Persistent operational synchrony within brain default-mode network and self-processing operations in healthy subjects

Based on the theoretical analysis of self-consciousness concepts, we hypothesized that the spatio-temporal pattern of functional connectivity within the default-mode network (DMN) should persist unchanged across a variety of different cognitive tasks or acts, thus being task-unrelated. This supposition is in contrast with current understanding that DMN activated when the subjects are resting and deactivated during any attention-demanding cognitive tasks. To test our proposal, we used, in retrospect, the results from our two early studies (Fingelkurts, 1998; Fingelkurts et al., 2003). In both studies for the majority of experimental trails we indeed found a constellation of operationally synchronized cortical areas (indexed as DMN) that was persistent across all studied experimental conditions in all subjects. Furthermore, we found three major elements comprising this DMN: two symmetrical occipito-parieto-temporal and one frontal spatio-temporal patterns. This new data directly supports the notion that DMN has a specific functional connotation - it provides neurophysiologic basis for self-processing operations, namely first-person perspective taking and an experience of agency.     

Effects of analytical and experiential self-focus on stress-induced cognitive reactivity in eating disorder psychopathology

Previous research suggests distinct modes of self-focus, each with distinct functional properties: Analytical self-focus appears maladaptive, with experiential self-focus having more adaptive effects on indices of cognitive-affective functioning (e.g., Watkins, Moberly, & Moulds, 2008). The authors applied this framework to eating disorder (ED) psychopathology and manipulated the mode of self-focus prior to exposure to a stressor (imagining eating a large meal; Shafran, Teachman, Kerry, & Rachman, 1999). Study 1 showed that students high in ED psychopathology reported lower post-stressor feelings of weight or shape change and less subsequent attempts to neutralise (e.g., imagining exercising) after experiential relative to analytical self-focus. Study 2 found that partially weight restored patients with anorexia nervosa had lower post-stressor estimates of their own weight and reported lower urge to cancel stressor effects following experiential compared to analytical self-focus. Experiential self-focus was also followed by less neutralisation than analytical self-focus. Results suggest that the mode of self-focus affects cognitive reactivity following a stressor in individuals with ED psychopathology. Examining the mode within which individuals with ED psychopathology focus on self and body may raise important implications for understanding of psychopathology and open new possibilities for augmenting current treatments.     

Lottery attractiveness and presentation mode of probability and value information

The attractiveness of lotteries that vary in p (probability) and o (outcome) depends on the presentation mode of p and o information. Extending previous findings on temporally experienced p, we manipulate the numerically stated versus spatially experienced format of both p (graphical presentation of a distribution of lottery tickets in an urn) and o (distribution of money notes). Lottery attractiveness ratings were sensitive to the expected value (EV), but p received more weight than o at constant EV levels (p‐dominance). Both EV sensitivity and p‐dominance were enhanced for experienced p and numerical o. This format particularly revealed the unattractiveness of low‐p lotteries. Experiencing p was functional in terms of accuracy and high‐risk avoidance, but only when the task environments rendered p diagnostic of EV. The presentation mode manipulations did not affect the initial perception stage but the relative weighting of p and o in the final judgment integration stage. Copyright © 2010 John Wiley & Sons, Ltd.     

重视人文关怀,促进检验科管理及服务水平的提高

在当前检验医学日趋呈现＂人文缺失＂的背景下,提出加强检验人员人文素质教育的必要性及紧迫性,并重点阐明以患者需求为导向,提高检验科人性化服务的具体措施。     

基于文化生态模式比较的和谐思想研究

作为中国传统文化重要源头的齐鲁文化,其实体是由儒、道、法、墨等文脉构成的,它们揭示了人类社会生存与发展的脉络,并以多元理论诠释了实现普遍和谐与稳定的思想。基督教是西方传统文化“基因图谱”的根源,它以宗教的方式阐释了上帝是造就人类社会至善至美的始动者,信奉上帝所言而行是创造和谐的必然。本文通过对不同文化生态模式的比较,析离出中西方和谐观各自产生的本源及对当代世界和平与发展的深刻影响。     

情绪失调如何引起情绪枯竭？

当服务行业员工内心情感与工作所期望情绪不一致时,如何调节更容易陷入情绪枯竭？该研究抽取服务业员工352名,采用问卷法测量工作环境中的情绪失调、情绪劳动策略及情绪枯竭程度,并探究三者的关系。结果表明,负情绪失调通过较多的表层扮演和失调扮演,导致更多的情绪枯竭;正情绪失调则通过较少的表层扮演和失调扮演,引起较少情绪枯竭。研究对服务业员工招聘、心理培训及人性化管理有一定指导意义。