医疗服务须体现人文关怀

如今,病人抱怨最多的是医护人员缺乏人文素养.病人有心理需求,是社会的人,而不仅仅是生物学意义上的人,因此,他们在接受医疗服务时也需要人文关怀.医务工作者只有富于人文修养,才能营造良好的医患关系.     

医疗机构心理咨询与心理治疗开展情况及对策

为了全面了解医疗机构心理咨询与心理治疗工作的普及与开展情况,对江苏省医疗机构进行了抽样调查.结果显示医疗机构普遍开展了心理咨询与心理治疗,但地区及医院性质等发展不平衡;多数心理咨询机构没有设立专门的部门和科室;从业人员以兼职为主,且缺乏充分的系统培训.对医疗机构心理咨询与心理治疗的发展提出了建议.     

The Mental Health Needs of Youth with Emotional and Behavioral Disabilities Placed in Special Education Programs in Urban Schools

We describe the psychosocial characteristics of youth with an average age of 11.8 years served in special education due to emotional disturbances in urban communities (N = 158). Data were also collected describing service utilization, academic functioning, and family characteristics. Ten schools in three mid-size urban cities participated. Results from the administration of standardized assessments revealed that the majority of students scored in the clinical range on the parent version of the Child Behavior Checklist and the Columbia Impairment Scale, indicating significant levels of emotional and behavioral impairment. Further, behavior problems began at an early age with 80% of the youth using outpatient services beginning at the average age of 7.5 years and 29% of the youth using inpatient services beginning at an average age of 8.4 years of age. Most of the youths' school careers (67%) have been in a special education setting. The most common services currently being supplied by school personnel was individual counseling and this was provided for 63% of the students while child-serving agency personnel were providing individual counseling for 17% of the youth. Implications for the development of multi-agency collaborative services are presented.     

System-of-Care Practice Review Scores as Predictors of Behavioral Symptomatology and Functional Impairment

The longitudinal comparison study of the national evaluation of the Comprehensive Community Mental Health Services for Children and Their Families Program assesses factors in service delivery systems that may shape the impact of systems of care. We evaluated the extent to which services embodying the principles of a system of care, as measured by the System-of-Care Practice Review (SOCPR), affect clinical outcomes for children being served in federally-funded systems of care and matched comparison communities. The participants included 75 children and families selected for participation in the SOCPR. Results indicated that experience of services embodying system-of-care principles at a high level was associated with lower symptom and impairment scores one year after entry into services. Children in systems of care were rated to have experienced high levels of system-of-care principles implemented within their services, and their symptom severity and functional impairment did not vary as a function of their experiences. Children in matched comparison communities had more variable rated experiences of system-of-care principles within their services, and their symptom severity and functional impairment decreased as their experiences of the principles increased.     

论信息化生产方式的产生与马克思主义伦理的发展（上）

信息化生产方式的产生会给人类伦理学带来诸多新变动、新发展和新要求 ,因此 ,科学地分析信息化生产方式的产生对资本的益与忧 ,正确地看待信息化生产方式与马克思主义伦理的发展的关系是我们必须面临的任务。     

Personality,social support and burnout among human service professionals in India

Recent research has investigated the relationship between personality and social support in predicting various forms of adjustment. This study explores this relationship in a sample of 137 human service professionals engaged in post‐degree clinical skills training at the Christian Counselling Centre in Vellore, India. The impact of certain forms of social support on burnout was examined, after controlling for the effect of the personality trait of anxiety. As hypothesized, perceived social support was negatively associated with burnout, even after controlling for the effects of anxiety. This pattern was strongest for the males in this sample. Emotional exhaustion and depersonalization were the components of burnout most strongly related to perceived support. The perception of support received from ‘work‐related’ and ‘other’ relationships made a stronger contribution than did ‘family’ or ‘social’ ties with respect to burnout. Implications for future cross‐cultural investigation of the relationships among personality, social support and adjustment are discussed. Copyright © 2003 John Wiley & Sons, Ltd.     

Self‐service – a contradiction in terms or customer‐led choice?

This paper explores the reality of self‐service today from the customer perspective and identifies what organisations need to do to maximise their contribution to improving customer service in the future. It is based on the findings of an extensive study, including original consumer research and analysis, undertaken by the Future Foundation that was sponsored by a consortium of companies consisting of Broadsystem, BT, mmO2, BUPA and GIMRA (General Insurance Market Research Association). It is structured around a series of questions that the research was designed to answer, with clear recommendations for businesses coming out of each section. Copyright © 2003 Henry Stewart Publications.     

Targeting a niche market of pet owners: consumer evaluation of a mobile veterinarian's service concept

The veterinary care service industry in the USA is projected to continue its growth during the next decade, primarily due to increasing numbers of pets and rising consumer expenditure for pet medical care. The increasing demand for pet care has spawned a proliferation of traditional and non‐traditional veterinary services. There is a need to examine the market potential for new veterinary services. A concept test among 150 target consumers is used here to provide an evaluation of a non‐traditional veterinary service—mobile veterinary care for small companion animals. Although using a vet who makes house calls would require a change in consumer behaviour, the findings indicate that the service concept is appealing to a niche market of pet owners who desire more service convenience and are willing to pay for it. Educating more consumers about the service benefits may broaden its appeal. Copyright © 2002 Henry Stewart Publications Ltd.     

Relationships between emotional labor, job performance, and turnover

The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of surface and deep acting. Their responses were matched with supervisors' ratings of overall job performance and organizational turnover records obtained 9 months later. Results indicate that surface acting is directly related to employee turnover and emotional exhaustion and that the relationship between surface acting and job performance is indirect via employee affective delivery. Deep acting was not linked to these outcomes. Theoretical and practical implications are discussed from the perspective of emotional labor theories.