Is service climate strength beneficial or detrimental for service quality delivery?

This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relationship between customer orientation and functional service quality in a cross-sectional study, and between customer orientation and relational service quality in a lagged study. In addition, an examination of curvilinear effects of climate strength revealed an inverted U-shaped relationship between climate strength in customer orientation and relational service quality over time. The article concludes with a discussion of these results.     

Cross-Sectional versus Longitudinal Age Gradients of Tower of Hanoi Performance: The Role of Practice Effects and Cohort Differences in Education

ABSTRACT

We examined 5-year longitudinal changes in Tower of Hanoi (TOH) performance in a population-based sample of adults (35–85 years initially; n?=?1480). An age-matched sample (n?=?433) was included to estimate practice effects. The longitudinal age gradients differed substantially from the cross-sectional age gradients. This was the case even when practice effects, that were substantial in magnitude across the young/middle-aged groups, were controlled for. Instead of a continuous age-related deficit in performance from 35 and onwards, longitudinal data showed slowing of performance and increases of illegal moves past age 65. Cohort-related differences in educational attainment did not account for this discrepancy. Further analyses revealed a positive relation between practice-related gains and explicit memory of having performed the task at the first test occasion and a positive association between latent changes in TOH and Block Design, in line with cross-sectional findings. In conclusion, the results demonstrate a pattern of age-related changes indicating a late-onset decline of TOH performance and underscore the need to control for retest effects in longitudinal aging research.     

Age Differences in Multiple Outcome Measures of Time-Based Prospective Memory

ABSTRACT

This study examined time-based prospective memory performance in relation to age, monitoring strategy, response accuracy, and dual-task demands. Young, middle-aged and older adults (N?=?115) completed a prospective memory task, in which they indicated the passing of time every 5 min while listening to a short story (low task demands) or completing a series of cognitive tasks (high task demands). Young and older adults showed similar patterns of monitoring behavior, with low rates of clock checking during the early phase of each 5-min interval, followed by linearly accelerating monitoring functions. However, to obtain the same level of prospective memory performance older adults needed more frequent clock checks than young adults. Furthermore, older adults' compensatory monitoring strategy was associated with an additional cost in primary task performance. Finally, increased primary task demands shifted age differences in prospective memory from monitoring frequency to response accuracy. These findings suggest that goal-directed behavior requires efficient task coordination and resource allocation, and that age-related differences in time-based prospective memory should be evaluated by using multiple outcome measures.     

Negative priming and sequence learning

Three experiments used a novel sequence learning task, in which participants responded to changes in location of one visual stimulus whilst ignoring another. Experiment 1 demonstrated negative priming effects in this task, in that responses to individual sequence elements were disrupted when the attended stimulus (e.g., red asterisk) appeared at the location taken by the unattended stimulus (e.g., blue asterisk) on the immediately preceding trial. Experiments 2 and 3 found that negative priming effects extended beyond sensitivity to individual items, suggesting that people may be able to learn about sequential features of ignored events as well as about single events in isolation. The results are discussed in relation to current theories of negative priming.     

Reinstatement of odour context cues veridical memories but not false memories

ABSTRACT

The sense of smell has made a recent return to the forefront of research on episodic memory. Odour context cues can reactivate recently encoded memories during sleep-dependent memory consolidation [e.g., Rasch, B., Buchel, C., Gais, S., & Born, J. (2007). Odor cues during slow-wave sleep prompt declarative memory consolidation. Science, 315, 1426–1429], and reinstating the odour experienced during encoding at test results in superior recall and recognition [e.g., Isarida, T., Sakai, T., Kubota, T., Koga, M., Katayama, Y., & Isarida, T. K. (2014). Odor-context effects in free recall after a short retention interval: A new methodology for controlling adaptation. Memory & Cognition, 42, 421–433]. However, whether the impact of odour cues is restricted to the specific memories studied in the presence of the odour, or whether reinstating the odour also cues unstudied memories that are semantically related to the studied memories (i.e., false memories) is unknown. We used the Deese-Roediger-McDermott false memory paradigm to quantify the impact of odour cues on both veridical memory and false memory. Reinstating the odour presented during the study of the DRM word lists at the test phase resulted in better free recall of the studied words, but had no statistically significant impact on the number of false memories produced. We argue that odour cues influence recall of the memories they co-occurred with during study but potentially not semantically related memories.     

Age-related positivity effects and autobiographical memory detail: Evidence from a past/future source memory task

This study investigated whether the age-related positivity effect strengthens specific event details in autobiographical memory. Participants retrieved past events or imagined future events in response to neutral or emotional cue words. Older adults rated each kind of event more positively than younger adults, demonstrating an age-related positivity effect. We next administered a source memory test. Participants were given the same cue words and tried to retrieve the previously generated event and its source (past or future). Accuracy on this source test should depend on the recollection of specific details about the earlier generated events, providing a more objective measure of those details than subjective ratings. We found that source accuracy was greater for positive than negative future events in both age groups, suggesting that positive future events were more detailed. In contrast, valence did not affect source accuracy for past events in either age group, suggesting that positive and negative past events were equally detailed. Although ageing can bias people to focus on positive aspects of experience, this bias does not appear to strengthen the availability of details for positive relative to negative past events.     

Social comparisons and quality of life among survivors of childhood cancer and their mothers

Abstract

Sixty-three survivors of childhood cancer (mean age 17 years), currently well and off-treatment, and their mothers were interviewed individually about their experiences and the impact of their illness on their lives. Survivors also completed four questionnaire measures of different aspects of quality of life (perceptions of illness experience, future worries, health problems and body image satisfaction), whereas mothers recorded their perceptions of their child's quality of life on the same four scales. These scales showed good internal consistency and convergent validity for both survivors and mothers. Mothers also completed a measure of their own quality of life (the SF-36). The interviews with both survivors and mothers were content-analysed for statements expressing social comparisons. These statements were coded according to whether the comparison implied a favourable, neutral or unfavourable evaluation of the individual survivor. Mothers who made a higher proportion of unfavourable comparisons reported worse adjustment for their child on all four scales and described their own quality of life more negatively. Among survivors, those who made a higher proportion of unfavourable comparisons gave significantly more negative self-ratings on one of the four scales. Correlations between survivors' and mothers' ratings on the four scales were positive, but comparatively low. This reinforces concerns about using parents as proxy judges of young people's quality of life, although the correlations were more satisfactory in the case of younger rather than older (>18.5 years) survivors. Mothers who rated their own quality of life as less satisfactory reported more problems for their child on all four scales, irrespective of how the survivors described themselves.     

Approaching Success or Avoiding Failure? Approach and Avoidance Motives in the Work Domain

In our set of studies, we extended research on approach and avoidance motivations by investigating (i) motives in a work setting, (ii) interactions among approach and avoidance motives, and (iii) motives at implicit levels. Results of Studies 1 through 3 provided support for the construct validity of our work motives measure by demonstrating that approach and avoidance work motives are markers of more general approach and avoidance temperaments, they are distinct from other individual difference variables commonly studied by organisational psychologists (e.g. conscientiousness, regulatory focus and cognitive ability) and they are stable over time. In Studies 4 through 7, we confirmed our predictions that approach and avoidance motives predict employees' goal orientations, job appraisals and attitudes (e.g. job satisfaction and perceived support) and supervisor‐rated job behaviours (e.g. task performance and citizenship behaviour). Importantly, we provide the first empirical evidence that approach and avoidance motives interact to predict task performance and that the motives operate at implicit levels. Copyright © 2012 European Association of Personality Psychology     

The role of response inhibition in temporal preparation: Evidence from a go/no-go task

During the foreperiod (FP) of a warned reaction task, participants engage in a process of temporal preparation to speed response to the impending target stimulus. Previous neurophysiological studies have shown that inhibition is applied during FP to prevent premature response. Previous behavioral studies have shown that the duration of FP on both the current and the preceding trial codetermine response time to the target. Integrating these findings, the present study tested the hypothesis that the behavioral effects find their origin in response inhibition on the preceding trial. In two experiments the variable-FP paradigm was combined with a go/no-go task, in which no-go stimuli required explicit response inhibition. The resulting data pattern revealed sequential effects of both FP (long or short) and response requirement (go or no-go), which could be jointly understood as expressions of response inhibition, consistent with the hypothesis.     

Counting the Faithful: Measuring Local Religious Contexts in the United States

This study compares the estimates of religious composition of counties in the United States from three independent datasets: the 2010 Religious Congregational Membership Study (RCMS); the 2010 Infogroup Congregational membership data (INFO); and the Gallup Daily Poll—a large national survey with more than 1.3 million respondents. My analyses suggest that the estimates for most major religious groups from the three datasets are highly correlated to each other. In addition, the measures of local religious compositions from the three datasets successfully predict the religious composition of friendship networks in a large, nationally representative survey. These findings suggest that RCMS, the most widely used data source for measuring local religious composition in the United States, has a convergent and predictive validity. My analyses, however, also highlight important challenges in measuring geographic distributions of non‐Christian populations, as well as total religious populations in all religious traditions.