Assessing potential effects of daily cross-domain usage of information and communication technologies

ABSTRACT

A within-person diary research design with 39 full-time workers was used to examine the effects of daily cross-domain usage of information and communication technologies (ICTs) on job-related performance and stress in both workplace and home domains. Segmentation preference effects on links between cross-domain ICT usage and both job performance and job stress were also analyzed. A positive association was found for the first relationship in mixed home-workplace contexts, and a negative association for the second in home contexts only. A stronger segmentation preference effect on the negative relationship between cross-domain ICT usage and job stress was found for integrators (employees who integrate work and home domains) compared to separators (employees who separate work/non-work activities). Our findings suggest that daily cross-domain ICT usage can enhance job performance and reduce job stress, with a moderating effect of segmentation preference on the link between cross-domain ICT usage and job stress.     

A characterization of ‘min’ as a procedure for exploiting valued preference relations and related results

This paper is concerned with procedures which transform valued preference relations on a set of alternatives into crisp relations. We present a simple characterization of a procedure that ranks alternatives in decreasing order of their minimal performance. This is done by means of three axioms that are shown to be independent. Among other results, we characterize in a very similar manner a procedure called ‘leximin’ and investigate two families of procedures whose intersection is the ‘min’ procedure.     

Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI)

Emotion regulation preference varies from person to person. However, the emotion regulation literature has mostly dichotomized preference to cognitive change and response modulation. The current investigation focused on development and validation of a comprehensive measure of workplace emotion regulation and examined the relationship between all emotion regulation strategies using a well-known taxonomy (Gross, 1998) and customer service performance. Preliminary evidence supports the validity of the new measure. The four groups identified in this analysis showed significant differences on customer service performance, suggesting that individual differences in regulation preference may be important to consider. Theoretical and practical implications of findings are discussed.     

A parameter analysis method for the weight‐set to satisfy preference orders of alternatives in additive multi‐criteria value models

In the context of the additive multi‐criteria value model, this paper investigates how the set of criteria weights (weight‐set hereafter) can be determined according to the preference orders of alternatives given by the decision maker. A construction method is proposed for the weight‐set for different intervals of β, where β is a differential amount of value between the preference information on two alternatives. The results of this paper are important for sensitivity analysis in multi‐criteria decision making (MCDM) problems and multi‐criteria group decision analysis. Copyright © 2000 John Wiley & Sons, Ltd.     

Relative importance of criteria: a quantitative approach

A mathematical definition for the assertion ‘a group of criteria A is more important than a group of criteria B’ is introduced. It is shown how quantitative information on relative importance of criteria allows us to obtain a more precise upper estimate for a set of all non-dominated solutions than the well-known Pareto set. © 1997 John Wiley & Sons, Ltd.     

Experimental consideration of preference in decision making under certainty

This paper describes an experiment in decision making under certainty with multiple, conflicting objectives and continuous decision variables. Two techniques for analysing such problems are considered: one taken from the paradigm of multicriteria decision making (MCDM), a non-directed approach called the NAIVE technique, and one from the paradigm of multiattribute decision analysis (D/A), the SMART technique. While the two techniques seek and are throught to arrive at the same end—a solution which is in some sense optimal for the decision maker (DM)—the former approach implicitly incorporates DM preferences while the latter approach considers preferences explicitly. The setting is a laboratory study using a sample of university students on a three-criteria problem which is designed to study the extent to which value functions implied/assessed by the techniques are consistent with DMs' holistic ranking of alternatives. Results show that (1) the two techniques of interest show significantly better rank order correlation with holistic judgement compared with other techniques, (2) DMs prefer the non-directed MCDM approach and (3) subjects break down into two groups: those that use assessable value functions when ranking and those that do not. This implies that for small-dimensioned problems DMs may first need to be classified as to the assessability of their value functions before a solution method is chosen.