A process model of buyer responses to salesperson transgressions and recovery efforts: the impact of salesperson orientation

Despite the damaging effects often associated with salesperson transgressions, our understanding of how buyers respond to these transgressions and the recovery efforts that typically follow is limited. The authors address this shortcoming across two studies of professional buyers. In the first, the authors examine buyers’ responses to salesperson ethical and service transgressions as moderated by their perceptions of the salesperson (i.e. whether they perceive the salesperson as being selling-oriented (SO) or customer-oriented (CO)). In the second study, the authors contrast the effects of an apology versus compensation in examining buyers’ responses to the overall transgression and recovery episode. Although study results indicate that a customer orientation amplifies buyers’ responses to the initial transgression, they also indicate that buyers’ responses to the overall episode are primarily a function of whether the recovery effort conforms to their expectations. Hence, while favorable salesperson perceptions (i.e. being perceived as CO) are detrimental in the context of the initial transgression, they are beneficial in the context of the overall transgression and recovery episode.     

Memory and mineness in personal identity

Stanley Klein and Shaun Nichols (2012) describe the case of patient R.B., whose memories (they claim) lacked the sense of “mineness” usually conveyed by memory. Klein and Nichols take R.B.’s case to show that the sense of mineness is merely a contingent feature of memory, which they see as raising two problems for memory-based accounts of personal identity. First, they see it as potentially undermining the appeal of memory-based accounts. Second, they take it to show that the conception of quasi-memory that underpins many memory-based accounts is inadequate. I argue that Klein and Nichols’ characterization of R.B.’s experience is implausible; as a result, the problems that they describe for memory-based accounts of personal identity do not arise.     

Ease‐of‐retrieval effects on procedural justice judgements under conditions of informational and personal uncertainty

This study tests whether individuals' reliance on ease‐of‐retrieval processes when forming procedural justice judgements are moderated by informational and personal uncertainty. In Studies 1 and 2 we examined the predicted effects of informational uncertainty. Results indicated that participants in information‐uncertain conditions relied on ease‐of‐retrieval, whereas those in information‐certain conditions relied on content information to make procedural justice judgements. In Study 3 we examined the combined effects of informational uncertainty and personal uncertainty on reliance on ease‐of‐retrieval when forming procedural justice judgements. The findings of Study 3 indicated that personal uncertain participants who were in informational certain conditions based their procedural justice judgements on content information, whereas all other participants based their procedural justice judgements on ease‐of‐retrieval. This is the first paper to demonstrate that the joint effect of informational uncertainty and personal uncertainty on reliance on ease‐of‐retrieval is different from the two uncertainties acting alone.     

Dissociative identity disorder and ambivalence

While many theorists have argued that dissociative identity disorder (DID) is a case of multiple selves or persons in a single body, I maintain that DID instead should be understood as involving a single self who suffers from significant disruptions to self-consciousness. Evidence of overlapping abilities and memories, as well as the very logic of dissociation, supports the claim that DID results from internal conflict endured by a single self. Along these lines, I will maintain that alter-formation should be understood as the result of extreme emotional ambivalence. While it is true that subjects with DID exhibit volitional conflict, as Frankfurt [1988. The Importance of What We Care About. New York: Cambridge University Press; 1999. Necessity, Volition, and Love. New York: Cambridge University Press] maintains, I argue that these incompatible volitions have a deeper source: conflicting desires and affective stances concerning basic emotional needs that are not easily abandoned. A single subject turns to different alter-personalities as a way to cope with pervasive inner conflict while at the same time hiding contradictory impulses from herself.     

非参数认知诊断方法下诊断结果的概率化表征

非参数认知诊断分类方法非常适合课堂评估,其诊断结果采用0-1形式而缺乏概率化表征,不能精细地区分被试属性掌握程度的差异或变化,还缺乏可用于评价真实测验分类结果的信度和效度指标。要刻画被试属性掌握程度的差异,首要的问题是要为非参数认知诊断方法提供一种可以量化属性掌握概率的方法。针对此问题,基于二项分布和玻尔兹曼分布提出非参数认知诊断方法下诊断结果的概率化表征方法,并用于构建分类准确性和分类一致性指标。模拟研究与实测数据分析结果显示：概率化表征方法与非参数认知诊断方法的分类结果高度一致;概率化表征方法与认知诊断模型所得的属性掌握概率十分接近;概率化表征方法所得的属性（模式）掌握概率可用于计算属性（模式）分类准确性和分类一致性指标,在实际测验情景下可作为信度和效度指标,评价诊断结果的重测一致率和判准率。     

Clinical implications of The Red Book

This presentation stresses the uniqueness of both the therapist's and patient's personal experience in clinical work and relates this to the significance of The Red Book as Jung's personal odyssey and for me personally as an analyst. I consider The Red Book's enduring relevance alongside recent psychological theories, neuroscience and early mystical writings, and conclude with a clinical vignette of a patient's response to a piece of choral music and subsequent use of active imagination.     

Shame and Guilt—Do They Really Differ in Their Focus of Evaluation? Wanting to Change the Self and Behavior in Response to Ingroup Immorality

Shame and guilt are often theorized to differ on a self versus behavior focus. However, we propose that this is not true when taking a group perspective. In our field study, 196 communal participants were confronted with historical ingroup immorality. Results showed that participants who were old enough to have understood what happened in that time-period felt more guilt and shame than did those who were too young. Partly due to their ingroup anger, shame motivated an intention to change the ingroup self and behavior. In contrast, partly due to personal anger, guilt motivated an intention to change personal self and behavior. This suggests that the distinction between shame and guilt are not as clear-cut as previous research have assumed.     

Hylemorphism,remnant persons and personhood

Animalism is the doctrine that we human beings are – are identical with – animals. Hylemorphism is a form of animalism. In this paper, I defend hylemorphism by showing that while other forms of animalism fall prey to the problem of ‘Remnant Persons,’ hylemorphism does not. But hylemorphism's account of personhood seems to have some very implausible implications. I address one of those implications, and argue that it isn't nearly as objectionable as it might at first appear.     

Will it be me? Identity,concern and perspective

Self-reflexive or egocentric concern has been taken to present a serious problem for reductionist and eliminativist metaphysical accounts of personal identity. Philosophers have tended to respond in one of three ways: by continuing the search for a metaphysical account of identity that (prudentially if not morally) justifies egocentric concern; by accepting that egocentric concern can hold between persons who are not numerically identical; or by advocating the abandonment of egocentric concern altogether. All these approaches, however, distinguish between metaphysical ‘facts’ and affective responses to them. Exploring a well-known example from Bernard Williams, I argue that egocentric concern presents itself as irreducibly first-personal and as making its own set of numerical personal identity claims on the phenomenal level. Williams' example also points to the need to complicate the first/third person schema by factoring in a further distinction between present-tense and implicitly atemporal perspectives on the self. Once this move is made, we can see that the identity claims figured in first-person present-tense experience and those arrived at through metaphysical deliberation need to be distinguished. We should resist the temptation to privilege one perspective over the other in all instances, or to collapse them into a unitary account of selfhood.