工作场所排斥与员工角色内外行为：归属感的中介作用

为考察工作场所排斥（包括上司排斥与同事排斥）与员工角色内行为和角色外行为（组织公民行为）之间的关系,以及归属感在上述关系中的中介作用,本研究采用问卷调查法,分两次对全职工作一年以上的员工进行施测,前后共获得247份有效匹配数据,经统计分析后发现：（1）上司排斥与同事排斥均显著地负向预测员工角色内外行为,即工作场所排斥水平越高,角色内行为和角色外行为的表现越差。（2）归属感在上司排斥、同事排斥与员工角色内行为之间发挥了完全中介作用,即工作场所排斥会破坏员工的归属感,最终降低角色内行为。（3）归属感在上司排斥和角色外行为的关系中发挥了完全中介作用,但在同事排斥与角色外行为的关系中仅存在部分中介作用,说明工作场所排斥在一定程度上会破坏员工的归属感,最终影响其角色外行为表现。     

国内变革型领导近十年的研究进展*

变革型领导成为我国双转型时期理论界和实践界共同关注的热点。本文在简要说明我国变革型领导发展历程的基础上,运用频数分析法探讨了进入21世纪以来发表在国内17种重要期刊的86篇论文,从变革型领导的结构和测量、变革型领导的影响因素和有效性以及变革型领导有效性的作用机制三个方面梳理了变革型领导近十年的研究成果。最后,我们从以下方面展望了中国变革型领导的未来方向：第一,中国变革型领导的概念：移植和本土化;第二,样本代表性：普遍样本和典型样本;第三,结构：中国的变革型领导结构和变革型领导的中国结构;第四,层次研究：个体、群体、组织、差异化;第五,影响因素和情境研究：嵌入和具体。     

团队多样性与组织支持对团队创造力的影响

采用实验法在专业异质性与群体断层两个水平上操纵团队多样性, 通过两个实验考察团队多样性与组织支持的交互作用对团队创造力的影响。研究结果表明：(1)在独创性维度上, 专业异质团队在工具支持条件下的独创性显著高于专业同质团队, 情感和物质支持条件下二者差异不显著。当团队出现群体断层时, 情感支持与工具支持具有同样的促进作用, 即在这两种组织支持下, 强断层团队的独创性显著高于弱断层团队; 物质支持条件下二者差异不显著。(2)在适宜性维度上, 组织支持的主效应显著, 两个实验一致地发现物质支持条件下的适宜性显著高于情感支持和工具支持。本研究从团队多样性与组织支持交互作用的角度考察不同复杂程度、不同组织目标的多样性团队所需要的组织支持条件, 对促进团队创造力具有一定的理论与实践价值。     

组织认同与离职意向关系的元分析

本研究采用元分析方法探索了组织认同与离职意向的关系。通过文献搜索与筛选, 获得了59项研究和71个独立效应量, 共包含23180名被试。根据数据特点, 采用随机效应模型对两者关系进行了分析, 结果表明, 整体上组织认同与离职意向呈现高等程度的负相关(r = −0.453); 不同维度内容的组织认同测量工具、被试从事的行业类型对组织认同与离职意向的关系具有调节效应, 但不同认知结构的离职意向测量工具、文化背景的调节效应不显著。上述结果证明了组织认同对离职意向的影响作用, 同时, 也强调了科学研究中测量工具使用的科学性。     

Job insecurity and discretionary behaviors: Social exchange perspective versus group value model

This study examines the relationship between job insecurity and discretionary behaviors, that is, organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB), with the purpose to extend knowledge on the theoretical explanations for these outcomes. Considering the employment relationship with the organization, two different perspectives are suggested and compared in a multiple mediator model, in order to understand the reasons for discretionary behaviors. We draw upon social exchange theory as the basis of psychological contract perceptions and we rely on the group value model to explain organizational justice evaluations. A total of 570 blue‐collar workers in Italy participated in our survey. The results show that job insecurity is indirectly related to OCB and CWB through psychological contract breach and organizational injustice. Both mediational mechanisms have equivalent strength in explaining the relationships, namely, they are complementary processes in accounting for both behaviors. These findings suggest that employees’ behaviors in job insecure contexts are driven not only by concerns related to the exchange of resources with the organization, but also by evaluations about their value as important members of the group.     

Do sales and service compete? The impact of multiple psychological climates on frontline employee performance

This research examines how employees’ climate perceptions – or psychological climate – influence their performance of climate-related outcomes. We focus on two specific climates arguably most relevant to boundary-spanning organizations: service and sales climates. Building from the resource-allocation framework, the authors examine the way employees reconcile these multiple psychological climates. Polynomial regression and response surface modeling are used to test for the influence of these distinct climates on employee outcomes using a sample of 252 marketing employees and their 68 immediate supervisors. Specifically, the authors examine relationships between service and sales climates and the employee performance outcomes of customer satisfaction, helping behavior, effort, and sales performance. Results provide insight into the benefits and pitfalls of sales and service climates co-existing. Specifically we find that while sales effort is highest in climates that heavily favor sales, sales performance may exist in both sales-favored and service-favored climates (yet not in the presence of both). From a customer satisfaction perspective we find no significant impact of increasing sales climate in the presence of high service perceptions. These findings – both significant and non-significant – provide implications for future research in the realm of service-sales ambidexterity and interface as well as insight and direction for frontline managers.     

Stereotypes as Pseudocontingencies

We introduce a heuristic called pseudocontingencies (PCs) as an alternative account of various stereotyping phenomena. PCs give rise to the expectation that attributes are correlated based solely on asymmetries in attribute base rates. Attributes that are encountered frequently and attributes that are encountered rarely are perceived to be correlated with each other. Such differences in information densities are typical of many stereotyped targets, including the self vs. others, the in-group vs. out-groups and majority vs. minority groups. Evidence is reviewed for PCs underlying illusory correlations, confirmation biases, gender stereotypes, Simpson’s paradox, and in procedures used for implicit stereotype measurement. PCs are shown to predict specific patterns of self-enhancement and self-depreciation, the effects of intergroup contact on in-group biases and the readiness to infer stereotypes from aggregated “big-data”. Although PCs can lead to seriously flawed stereotypic expectations, they afford an efficient and possibly adaptive inference strategy.     

Better understanding the perceptions of organizational politics: its impact under different types of work unit structure

Research has uncovered inconsistent results regarding the influence of the perceptions of organizational politics (POP) on employee job performance, suggesting the existence of boundary conditions for such an influence. Drawing from uncertainty management theory, we investigated the interaction effect of POP and work unit structure on job performance, and examined the mediating role of taking charge. We tested the theoretical model with data gathered across three phases over 6 months from 577 individuals and their supervisors in 133 work units. Results showed that when the unit operated an organic structure, POP was significantly negatively related to job performance. In contrast, results demonstrated that when the unit operated a mechanistic structure, POP was significantly positively related to job performance. Furthermore, the results of the mediated moderation analysis revealed that POP was negatively associated with job performance through taking charge in an organic structure, and the indirect effect disappeared in a mechanistic structure.     

Reporting daily and critical events: journalists’ perceptions of coping and savouring strategies,and of organizational support

Although journalists are increasingly being viewed by scientific research as an at-risk occupational group, there is still little knowledge on their strategies for dealing with occupational stressors, in both daily work settings and in critical scenarios, and on the support provided by the media organizations. Taking the occupational stress model as a framework, 25 Portuguese journalists, experienced in reporting critical events, were interviewed on their perceptions of the coping and savouring strategies they use, as well as of their organizations’ support in daily work and critical events. Differences among these variables, according to deployment frequency to critical events were statistically analysed. The data content analysis showed that emotion-focused coping strategies were the most frequently mentioned for both settings, whereas savouring strategies were only referred to for critical events. Perceptions of coping strategies were four times more frequent than those of savouring, and the need for organizational support was especially stressed. Significant differences were identified in all variables according to the number of deployments to critical events. These findings may contribute to a reflection on the role of media organizations in promoting journalists’ occupational health in both settings. The article closes by suggesting directions for future studies.