Good intentions and failed implementations: Understanding culture-based resistance to organizational change

Based on the insight that culture shapes resistance to change in an organization, and the recognition that cultures of organizations are embedded in a broader societal culture, this study seeks to provide empirical evidence on how societal-based cultural understandings and values within an organization serve as a source of resistance to change among employees. The study is based on a case study of a medium-sized Turkish company. The study shows how certain managerial decisions toward a professionally running organizational design are difficult to implement due to societal-based patterns of understandings and meaning systems gathered around status, hierarchy, and emotion-based (personalized) relations in the company.     

Effects of membership change on open discussion and team performance: The moderating role of team tenure

This study identified temporal conditions when membership change may enhance or diminish team functioning. Using a longitudinal repeated measures design surveying 41 R&D teams, this study examined whether team tenure moderated the relationship of membership change with open discussion and team performance. The results illustrated that increasing membership change was positively associated with both open discussion and team performance for newly formed teams, whereas this association was negative for long-serving teams. Thus, what matters is not so much whether a team's membership changes but rather whether the team's longevity supports or impedes adaptation to personnel changes.     

Building commitment to change: The role of perceived supervisor support and competence

Commitment to change is considered the glue that binds people and change goals. Still, few studies have explored how employees develop their commitment to organizational change. The present study examined the relationship between supervisor competence and support, and employee's commitment to change. Participants were 210 full-time employees from two public organizations that had recently faced major change interventions resulting from governmental directives. As predicted, perceived supervisor support fully mediated the positive relationship between competence and affective and normative commitment to change. On the other hand, supervisor competence was negatively related to continuance commitment to change. These findings illustrate how supervisors can shape employees' reactions to change.     

The impact of feedback from job and task autonomy in the relationship between dispositional resistance to change and innovative work behaviour

Building on an interactionist approach, the present study investigated the moderating role of two task design characteristics, namely task autonomy and feedback from job, in the relationship between dispositional resistance to change and innovative work behaviour. Consistent with a trait activation perspective, it was specifically hypothesized that dispositional resistance to change would have a stronger, positive association with innovative performance when autonomy and feedback were high than when they were low. In a sample of 270 employees from the public sector, task autonomy was found to significantly interact with both composite resistance to change and with three of the four dimensions (routine seeking, short-term thinking, and emotional reaction). Simple slope analyses specifically revealed that individuals high in short-term thinking and emotional reaction exhibited positive relationships with innovative behaviour only in the case of high task autonomy, whereas in the case of low autonomy the relationship was nonsignificant. Furthermore, feedback from job was found to moderate the relationship between overarching dispositional resistance to change, short-term thinking, and emotional reaction, on one hand, and innovative performance, on the other, such that a positive and significant association emerged only in the case of high feedback.     

How can a stereotype inconsistency bias be encouraged in communication?

This study aimed to investigate what conditions can lead to a bias for communicating stereotype inconsistent (SI) information, relative to stereotype consistent (SC) information. Sixty‐three undergraduate university students (22 males, 41 females; M_age = 21.25) read a story about an Arab man who exhibited characteristics consistent and inconsistent with the stereotype of Arab men. The story was transmitted through 21 three‐person communication chains; each participant rewrote the story from memory for the next person in the chain to read, with only the first participant in each chain reading the original story. As hypothesized, when a surprising category conjunction was formed by pairing the primary stereotype (Arab men) with a secondary stereotype of a contradictory nature (kindergarten teachers), SC information was circulated less than SI information. This was also the case when a causal explanation was provided that accounted for the unexpected SI information. Findings indicate the potential of techniques that elicit cognitive elaboration of SI information to encourage an SI bias in communication, and show promise for exploring ways to reduce the impact of negative stereotypical information in the long term.     

Travel behavior changes and responses to advanced traveler information in prolonged and large-scale network disruptions: A case study of west LRT line construction in the city of Calgary

The objective of this study was the investigation of travel behavioral effects of the reduction in traffic capacity resulting from the construction of the West LRT (Light Rail Transit) line in the city of Calgary, Alberta, Canada. Travelers’ responses to real-time information providing traffic updates and advisory detours due to lane/road closures were also examined. The West LRT alignment extends approximately 8.2 km from downtown into the city’s southwest. Many road closures took place in the vicinity of the LRT line construction zones, inducing significant delays to traffic. Data on travelers’ behavioral responses and responses to real-time information were obtained by conducting a survey on a sample of users of the main road affected by the construction. The survey also investigated the effects of West LRT line construction on drivers’ daily commutes, including increases in travel times, mode choices, alternate route choices, and selection of sources of information on traffic conditions. A significant change in the selection of transportation mode was caused by West LRT construction. Throughout the construction period, there was a decrease in the percentage of respondents who reported private vehicles as their first choice and an increase in the percentage of respondents who preferred public transit as their first and second choices. Radio was found to be the most preferred source for traffic updates and detour advice, followed by variable message signs (VMS). The findings of the en-route information model showed that driving experience, employment status, travel time and purpose, and desire for pre-trip information had significant effects on traveler’s rerouting decisions after getting en-route information through VMS. The results from this study are of interest for understanding behavioral changes for the purposes of traffic management, mitigation schemes and design of advanced traveler information systems in response to network disruptions.     

Longitudinal Changes in Memory Performance and Processing Speed in Old Age abstract Keywords

The speed theory of cognitive aging posits that an age-related slowing of processing speed leads to impairments in higher order cognitive functions, such as memory. However, only few studies have examined the relationship between longitudinal changes in processing speed and longitudinal changes in memory performance. In the present study, data of 474 older adults (T1: 59–65 years) from the Interdisciplinary Longitudinal Study on Adult Development (ILSE) were used to investigate whether changes in speed and in memory were associated over a 4-year period. Performance changes in both constructs were analyzed using latent change factor models. Results show that latent changes in processing speed and latent changes in memory performance correlated with 0.61. This association is considerably lower than what would have been expected from cross-sectional data. Our longitudinal results suggest that although speed changes explain a substantial proportion of variance in memory changes, additional explanatory factors must be taken into consideration.     

Work stress,work–home interference and perceptions of organisational culture amongst insurance employees in Zimbabwe

The objective of the study was to determine the relationship between work stress, work-home interference, and perceptions of organisational culture amongst insurance employees in the Zimbabwean context. Data were collected from a sample of 190 employees (females=46%) who completed the Occupational Stress Inventory-Revised (OSI-R), the Work-Home Interference Questionnaire (SWING), and the Organisational Culture Index (OCI). Data analysis consisted of correlational and standard multiple regression analyses. The results revealed significant positive correlations between the sub-scales Role Overload, Role Insufficiency, Role Ambiguity, Role Boundary, Responsibilities, and Physical Environment of the OSI-R, the sub-scales Positive Work-Home Interference and Negative Work-Home Interference of the SWING, and the sub-scales Bureaucratic, Innovative and Supportive Culture of the OCI. These findings contribute to new knowledge in terms of the work stress experienced by insurance employees who are always under continuous pressure from the industry. Furthermore, it could be used to gain insight to enhance the work-life balance of insurance employees and the effect of organisational culture as perceived by insurance employees.     

Lay Perceptions of Psychotherapists in South Africa

The study investigated South African layperson perceptions of psychotherapists. Participants were 10 males and 25 females (Whites = 23, Blacks = 10, Coloreds = 2; age range 20 to 59). Semi structured interviews were used to study expectations, attitudes and stereotypical beliefs and behavior towards psychotherapists. Laypersons perceived psychotherapists negatively, and would personally not want any assistance from psychotherapists.     

The Moderating Effect of Self-efficacy on Job Insecurity and Organisational Commitment Among Nigerian Public Servants

The study examined the moderating role of self-efficacy in the relationship between perceived job insecurity and organisational commitment of survivors of retrenchment among Nigerian public workers. Using a cross-sectional survey, data was collected from 186 survivors. Hierarchical multiple regression analysis revealed that organisational commitment was inversely related to job insecurity and positively related to the interaction factor for self-efficacy and job insecurity. However, the relationship between job insecurity and organisational commitment was moderated by self-efficacy such that as perceived job insecurity increased, survivors with moderate to high levels of self-efficacy showed greater levels of organisational commitment than those with low self-efficacy. The findings of this study suggest that as perceived job insecurity increased survivors' organisational commitment decreased. The theoretical and practical implications of the present findings and suggestions for enhancing the self-efficacy of survivors were discussed.