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51.
    
Although previous studies have generally explored the important role played by customers' negative feedback in shaping employees' behaviour, these studies have only briefly discussed the one-sided effects of such feedback on employees' cognition or emotions. In addition, previous studies have not discussed in depth whether customers' negative feedback has both positive and negative effects. Based on the theoretical background of the cognitive–affective processing system, we constructed a dual-path model of the impact of customers' negative feedback on job crafting via both cognitive and affective paths and investigated the moderating effect of the error management climate in this context. A three-stage survey design was used to examine these assumptions by referencing data collected from 382 frontline employees working in various tourism and hospitality companies. In line with our expectations, we found that customers' negative feedback can have a double-edged sword effect via these two paths and that the error management climate moderates this dual-path mechanism. We conclude this research by discussing the theoretical and practical implications of our findings.  相似文献   
52.
    
Emotional competencies, such as emotion regulation and empathy, are essential for social interaction. Impairment of these skills has been associated with increased rates of anxiety/depressive symptoms and loneliness, which has been defined as the discrepancy between the desired and actual quality and quantity of social relationships a person maintains. The aim of the present study was to shed light on the associations between these constructs and to examine the possible mediating role of loneliness in the relationship between emotional competencies and anxiety/depressive symptoms in a sample of non-clinical individuals. A total of 298 participants were recruited for this study and were asked to complete a series of measures assessing difficulties in emotion regulation, empathy, loneliness, and anxiety/depressive symptoms. Regression and mediation models were tested to analyze the associations between these variables. Results showed that reduced emotional competencies in emotion regulation and empathy were both directly and indirectly associated with increased anxiety/depressive symptoms and emotional loneliness, which in turn was related to higher levels of psychological distress (with a partial mediation of loneliness). Overall, the present findings seem to indicate that emotional competencies play a key role in the experience of loneliness and psychological distress. Therefore, individuals reporting high levels of loneliness in combination with anxious/depressive symptoms should receive appropriate assessment and treatment of emotion regulation and empathic skills.  相似文献   
53.
无礼行为在工作场所中广泛存在, 但由于其强度低、意图模糊等特征, 从而使组织很难有效地甄别、预防或控制它。在总结工作场所无礼行为已有研究成果的基础上, 笔者展开了下列三方面的工作:首先, 厘清无礼行为与其他相关不良行为的概念边界; 其次, 梳理了工作场所无礼行为的相关理论模型的发展进程, 主要介绍情绪认知评价理论模型、情感事件理论模型和无礼行为的情绪反应模型; 最后, 基于目前研究存在的问题和不足, 主张建构一个以认知和情绪反应为中介, 以社会文化、人格和组织因素为调节变量的无礼行为的模型, 并建议未来的研究运用纵向实验设计的方法来确定各变量之间的因果走向, 以求进一步丰富、完善和深化无礼行为的发展机制模型。  相似文献   
54.
概念隐喻理论认为个体建立基于身体经验的具体概念和抽象概念之间的隐喻联结是人类特有的认知方式。不管是具体概念还是抽象概念,只要有具身隐喻联结的概念,其语义的理解便会受到具身启动效应的影响。大脑在加工动词或者含动词的句子时,不仅激活了语言中枢和运动皮层,且大脑随着个体是否执行与语义相应的动作、抽象概念的熟悉程度和其文本背景是否符合等因素而激活不同的神经回路。本文将对以上研究进行梳理与分析,旨在从具身隐喻的视角为身体动作影响语义加工的神经机制模型提供初步的思路。  相似文献   
55.
程真波  黄宇霞 《心理科学》2013,36(4):822-826
为探究面孔-词Stroop范式中的情绪冲突效应,本实验给被试呈现两种时长(150ms或1500ms)的刺激,令其分别完成对面孔-词Stroop范式中的“面孔任务”和“词任务”。结果发现:只有“面孔任务”中出现Stroop效应,产生情绪冲突,而在“词任务”中未出现Stroop效应;当呈现时间为150ms时,情绪词影响情绪面孔加工从而引发个体的情绪冲突,出现Stroop效应;当呈现时间为1500ms时,“面孔任务”中的Stroop效应消失。这提示了呈现时间是影响面孔-词Stroop范式中情绪冲突效应的一个重要因素。  相似文献   
56.
在当今国际世界,生命伦理学已经发展成一种国际性的“社会运动”,成为学术界和公众关注的热点领域。在欧美国家健全和完善现代医疗保健制度过程中,“生命伦理委员会”起到至关重要的作用,它不仅促使人们从伦理学角度探索“我/我们应当如何决定和行为”的问题,也推动社会从制度建构和文化塑造层面回答“政府应当如何行为”、“如何增进公民的生命伦理意识”等问题,并从哲学领域深入探索如何应对生命伦理学理论与实践中的复杂问题与困境,论证相关伦理选择及其实践的合理性。20世纪60年代以来,欧美社会生命伦理学在机构建设、咨询服务和思维方式等方面的经验可以为中国生命伦理学学科发展及生命伦理委员会建设提供有益的参考。  相似文献   
57.
选取某高校20个教学班级共计614人为被试,采用心理学实证与系统动力学(system of dynamic)与社会网络(social network)建模相结合的研究方法,对群体情绪传播的动力学规律进行了建模,并将模型仿真结果与心理实验结果进行了比对。结果表明,所建立的模型能够较好地刻画出群体情绪传播的动力学规律,具有较高的生态效度。该模型的建立对群体性事件的定量预警与监控提供了基础理论依据。  相似文献   
58.
以康奈尔情绪DRM词表为主要实验材料, 使用简化的联合再认范式(DRM范式的变式), 结合多项式加工树建模的统计手段, 对34名年轻人(23 ± 2岁)和28名老年人(68 ± 5岁)的再认记忆进行比较, 以考察不同年龄组中情绪效价对错误记忆的作用机制。结果发现材料的情绪效价对错误记忆的影响存在显著年龄差异:(1) 积极情绪能够有效降低老年人的错误记忆, 其作用机制为积极情绪增强了老年人的字面痕迹而减弱了要点痕迹提取; (2) 消极情绪能够有效地降低年轻人的错误记忆, 其作用机制为消极情绪使年轻人反应偏向降低, 但不影响其记忆痕迹的提取。结果表明, 简化的联合再认范式下, 情绪效价对错误记忆的效应存在明显的年龄差异:老年人表现出积极情绪降低错误记忆的积极偏向; 年轻人表现出消极情绪降低错误记忆的消极偏向; 情绪效应对错误记忆的认知机制存在年龄差异。  相似文献   
59.
Ratings of emotion in laterally presented faces: sex and handedness effects   总被引:2,自引:0,他引:2  
Sixteen right-handed participants (8 male and 8 female students) and 16 left-handed participants (8 male and 8 female students) were presented with cartoon faces expressing emotions ranging from extremely positive to extremely negative. A forced-choice paradigm was used in which the participants were asked to rate the faces as either positive or negative. Compared to men, women rated faces more positively, especially in response to right visual field presentations. Women rated neutral and mildly positive faces more positively in the right than in the left visual field, whereas men rated these faces consistently across visual fields. Handedness did not affect the ratings of emotion. The data suggest a positive emotional bias of the left hemisphere in women.  相似文献   
60.
Based on Schmidt's (1975) variability of practice hypothesis, this study examined acquisition and transfer of a gross motor skill, namely tossing, in 58 patients with Alzheimer's disease (AD) and 58 healthy older adults under constant, blocked, and random practice conditions. While healthy older adults were able to learn the tossing task equally well under the three practice conditions, only AD patients receiving constant practice showed significant improvements. Tests of intermediate transfer yielded the expected random practice advantage in healthy controls but not AD patients. None of the practice conditions facilitated intermediate transfer in AD patients; however, constant practice did benefit these impaired individuals on tests of near transfer. These results indicate that the variability of practice hypothesis does not extend to AD patients. As motor learning and transfer were clearly a function of constant practice, future attempts to retrain basic activities of daily living in AD patients should emphasize consistency in training.  相似文献   
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