Customer reactions to encountering consecutive service failures

According to previous studies, many consumers in Taiwan have experienced consecutive service failures. Despite these failures, many consumers still remain loyal to a service provider for a variety of reasons, such as money deposits, contractual agreements, associated costs, time constrains, and health concerns. We attempt to investigate the emotional reactions and expectations of consumers after they have experienced two consecutive service failures. Our findings reveal that for high‐involvement services, although customers display strong negative emotional reactions after each service failure, the reaction to the second service failure is less intensive than that to the first one. Furthermore, our findings show that as long as the products or services remain in use, customers tend to retain high levels of expectation in regard to the service provider. Copyright © 2012 John Wiley & Sons, Ltd.     

A Humean theory of moral intuition

According to the quasi-perceptualist account of philosophical intuitions, they are intellectual appearances that are psychologically and epistemically analogous to perceptual appearances. Moral intuitions share the key characteristics of other intuitions, but can also have a distinctive phenomenology and motivational role. This paper develops the Humean claim that the shared and distinctive features of substantive moral intuitions are best explained by their being constituted by moral emotions. This is supported by an independently plausible non-Humean, quasi-perceptualist theory of emotion, according to which the phenomenal feel of emotions is crucial for their intentional content.     

Ekklesia in the Midst of Public Outrage Today

Abstract : How are recent widespread movements of public outrage a wake‐up call to churches? Where are there similarities between these movements and what the church is called to be about? How can false gods, hopes, and desires be exposed pastorally? How can the “subversive remembering” of Word and sacrament bring depth to accompany these movements and meaning to the downturns or betrayal of the” American dream” that people are experiencing?     

道德判断中心理状态和事件因果关系的作用:兼对道德判断双加工过程理论的检验

考察青少年儿童和成人在道德判断中利用心理状态和事件因果关系信息的差异,并验证道德判断双加工过程理论.以道德判断中“行为坏的”程度和“应担负的道德责任程度”作为判断问题类型,共有10～11岁和13～15岁的青少年儿童及大学生各120名,完成道德判断测试任务.结果表明在不同的道德判断问题类型下,事件中他人愿望和信念、因果关系信息的作用模式是不同的,支持道德判断双加工过程理论.10～11岁儿童和13～15岁青少年在判断行为坏的程度时,利用心理状态信息和因果关系信息与成人类似.在判断应担负的道德责任程度时,10～11岁儿童更注重行为结果,并且不能综合应用心理状态信息和事件的因果关系信息.13～15岁青少年的道德判断中心理状态信息和事件因果关系信息的作用与成人的情况类似,但在进行应担负的道德责任程度判断时,还不能融合信念与因果关系信息进行道德判断.研究结果为道德判断双加工过程理论提供了支持,而且表明从儿童青少年到成人,利用心理状态和因果关系信息进行道德判断存在不断发展和成熟的过程.     

Empathy, values, morality and Asperger's syndrome

The aims of this study were, first, to re-address the issue of empathy among people with autism conditions; second, to explore the relationships between empathy and values among autistic populations and controls; and third, to explore the capacity for moral agency among those affected by autism. We compared responses of an Asperger group (N = 41) and a control group (N = 139) to measures of self-reported empathy (Davis's IRI) and value priorities (Schwartz's PVQ). Control group results were largely in line with previous studies, such that empathy subscales of perspective taking and empathic concern showed their strongest positive and negative relations to the Schwartz self-transcendence/self-enhancement dimensions. Results for the Asperger group showed that although on the one hand there were self-reported difficulties in perspective taking and the cognitive recognition of affect, and that on the other hand there were less connections between the empathy and value measures, there was nevertheless a comparable prioritization of moral values. Conclusions suggest that different people may acquire moral values through different mechanisms.     

Rational Choice and Moral Decision Making in Research

University psychology and sociology researchers rated the likelihood they would engage in misconduct as described in 9 research scenarios, while also making moral judgments and rating the likelihood of discovery and sanctions. Multiple regression revealed significant effects across various scenarios for moral judgment as well as shame and embarrassment on reducing misconduct. The effects on misconduct of the perceived probability of sanctions were conditioned on moral judgments in some scenarios. The results have implications for how universities address the prevention, detection, and sanctioning of research misconduct.     

The moral obligations of trust

Moral obligation, Darwall argues, is irreducibly second personal. So too, McMyler argues, is the reason for belief supplied by testimony and which supports trust. In this paper, I follow Darwall in arguing that the testimony is not second personal ‘all the way down’. However, I go on to argue, this shows that trust is not fully second personal, which in turn shows that moral obligation is equally not second personal ‘all the way down’.     

父母心理控制对流动儿童道德推脱的影响:学校道德氛围感知的中介作用和性别的调节作用

以345名12～17岁初中阶段流动儿童为被试,采用问卷法考察学校道德氛围感知在流动儿童父母心理控制与道德推脱关系中的中介作用,以及性别的调节作用。结果表明:(1)父母心理控制正向预测流动儿童道德推脱;(2)学校道德氛围感知在父母心理控制和流动儿童道德推脱之间起到部分中介作用。(3)性别在父母心理控制与学校道德氛围感知间起调节作用,性别调节了中介模型的前半路径,具体而言,与男孩相较,女孩的学校道德氛围感知受到父母心理控制的影响作用更加显著。     

Reflective,Critical, and Reconstructing Contemporary Chinese Ethics

Contemporary Chinese ethics faces two theoretical tasks: expansion in breadth and exploration in depth. The former refers to the opening of the problem area, and the latter refers to the deepening of ethics itself. To get out of the dilemma that academic results in the area are abundant in quantity but low in quality, contemporary Chinese ethics should expand and deepen in the three dimensions, namely, “no longer,” “being” and “not yet.” Within the framework of “no longer,” efforts should be made to deepen the studies of the history of moral concept and practice, and the ethics of culture from the perspective of genetics; with regard to the perspective of “being,” the ethical reflection on public crisis, system and Lnstitutional ethics, the dilemma of virtue theory and normative theory, and the conflicts and generalization between different moral paradigms will become the difficulties that require in-depth analysis and demonstration. As for the contemporary Chinese ethics towards “not yet,” attention must be paid to the duality of modern technology, the origin of human ethics based on building a community with a shared future for mankind and the moral philosophy that goes deep into people’s minds. To complete the above theoretical tasks, one must have judgment, thinking, and willingness, which can only be cultivated in the experience and thinking of “practical” life.     

Normative Ethics after Pragmatic Naturalism

Philip Kitcher presents an ambitious account of pragmatic naturalism that incorporates an explanatory story of the emergence and development of ethics, a metaethical perspective on progress, and a normative stance for moral theorizing. This article contends that Kitcher's normative stance is incompatible with the explanatory and metaethical components of his project. Instead, pragmatic naturalists should endorse a normative ethics that is experimental, grounded in practice, and acutely aware of cognitive and informational limitations. In particular, the ethical project would benefit from endorsing empirical work on participatory democracy for the identification of mechanisms to guide us on deep moral conflicts.