Dissimilar effects of task‐relevant and interpersonal threat on independent–interdependent self‐construal in individuals with high self‐esteem

Previous research has indicated that individuals with high trait self‐esteem (HSEs) become more independent and less interdependent after experiencing a task‐relevant threat. However, these studies have not investigated other sources of ego threats, such as interpersonal threats. Therefore, the moderating effects of the degree of trait self‐esteem on task‐relevant and interpersonal ego threats were investigated in relation to independent, or interdependent self‐construal. It was predicted that in HSEs, the level of task‐relevant stress would be positively–negatively related to their independence–interdependence, whereas the level of interpersonal stress would be negatively–positively related to their independence–interdependence. In individuals with low trait self‐esteem (LSEs), the two types of stresses and independent–interdependent self‐construal may not have a significant relationship. We conducted a questionnaire survey with undergraduates. Correlational analysis of the results indicated that in HSEs, greater task‐relevant stress was related to heightened independence, whereas greater interpersonal stress had the opposite effect, indicating lower independence and heightened interdependence. However, these stresses were not related to the self‐construal of LSEs. These findings suggest that task‐relevant and interpersonal threat could have differential effects on independent and interdependent self‐construal for HSEs, but not in LSEs.     

Community Engagement as Liberal Performance,as Critical Intellectualism and as Praxis

This article aims to illustrate that engagement is a dynamic and evolutionary process, moulded by contesting ideological, social actor and contextual forces. For purposes of illustration, I draw on a university-affiliated, participatory enactment of community engagement as a case example. The case illustrates that community engagement may assume a form of action, critical intellectualism and praxis. As action, community engagement is oriented towards performance of liberal democracy. Community engagement, as shaped by the critical intellectualism of the Black Consciousness philosophy, reflects community self-affirmation, autonomy and intellectual independence. Community engagement as praxis may be characterised by reflexivity, vision-making and the building of interpersonal relationships. Community engagement is marked by a dynamic interplay between race, power and counter-hegemonic ideology.     

Perceptions of Child Abuse by Teacher Trainees in Zimbabwean Schools

This study is a part of a larger study that examined the epidemiology and aetiology of child abuse by teachers in Zimbabwean primary schools. The purpose of the study was to determine teacher trainees' conception of sexual abuse of pupils by teachers within the school context, the forms of sexual abuse perpetrated on pupils by teachers in Zimbabwean schools, and the aetiology of sexual abuse of pupils by teachers in Zimbabwean schools. One hundred and fifty (75 male, 75 female) teacher trainees from three colleges of education, located in the same province, participated in the study. Participants indicated that sexual abuse of pupils within the school context involves having sexual intercourse with pupils; having love affairs with pupils; impregnating pupils by teachers; and fondling pupils' breasts, buttocks, and private parts. Results suggested that pupils are vulnerable to sexual abuse by teachers in Zimbabwean schools.     

Ego-Identity Achievement and Perception of Risk in Intimacy in Survivors of Stranger and Acquaintance Rape

One hundred twenty-two women participated in a study of the relationship between acquaintance/stranger rape and the respective variables of ego-identity achievement (attainment of self-image during adolescence that integrates one's ideas of what one is and what one wants to be) and perception of risk in intimacy (perception of close interpersonal relationships as a risky proposition). Results showed that compared to women who had not been sexually assaulted, survivors of rape in general reported lower ego-identity achievement and greater perception of risk in intimacy. Focusing on acquaintance rape and stranger rape with age at the time of assault as possible moderator, it was found that lower ego-identity achievement was systematically related to acquaintance rape in women who had been raped during their adolescent years, but not in survivors of rape during adulthood. Perception of risk in intimacy was significantly higher among women who had been raped when adolescents compared to those who had been raped during adulthood, but only in relation to acquaintance rape.     

中学生人际冲突解决策略取向及影响因素研究

本研究针对中学生常见的人际冲突问题 ,分别设计了与教师、家长、同学冲突的 9种情境 ,考察 1 80名初一至高三的学生在不同情境中解决冲突的策略取向、防御机制发展以及影响策略取向的因素。实验表明 :( 1 )总体上中学生更倾向于选择协商策略解决人际冲突 ,退让或服从策略以及对峙性策略运用的多寡与具体情境因素或冲突对象有关。对峙性策略多出现在与教师和家长的冲突情境 ,而退让策略较多出现在与同学的冲突中。 ( 2 )随着年龄的增长和社会化的发展 ,学生逐渐采用成熟性防御机制替代不成熟性防御机制以促使问题得到更好解决。初、高中学生在运用成熟性防御机制方面差异显著。 ( 3 )文化背景及个性特点与策略取向有关。     

Frequency and Impact of Interpersonal Trauma in Older Women

Interpersonal violence impacts the lives of many women in society. However, despite the proliferation of research in this area, there is limited information about the frequency and impact of interpersonal trauma experiences in late life. This study investigated the relationship between a history of interpersonal trauma and subsequent adjustment difficulties, including psychological distress and physical health, in women over the age of 60. Findings demonstrate that interpersonal trauma has a significant impact on later-life functioning. Additionally, the presence of multiple traumatization experiences was a critical factor in determining which individuals manifested long-term trauma symptoms.     

中学生同伴交往接受和拒绝的归因研究

本研究参考国外相关量表的设计,结合我国实际,编制了中学生人际归因风格问卷,考察了人际归因风格和人格特征两个维度对中学生在同辈群体中的社会测量地位的影响程度。结果表明,这两者共同影响中学生的社会测量地位,被拒绝学生对正性事件的归因与其他学生存在显著差异,对负性事件的归因不存在显著差异。这提示我们,可以通过改变被拒绝学生不适当的人际归因方式来改善其同伴关系。     

Does service failure influence customer loyalty?

There is a general consensus that customer loyalty to service providers is not solely dependent upon their level of satisfaction or dissatisfaction. However, the identified antecedents of loyalty remain, at best, highly speculative. The aim of this extensive literature review is to give some understanding of the nature of customer loyalty and the antecedent effects of service dissatisfaction. The research reviewed suggests that customer loyalty is an attitudinal state, reflecting value, trust and commitment within supplier–customer relationships. Satisfaction is one of several antecedents of loyalty. A key influence on loyalty is the offer of unique value‐delivering advantages not provided by competitors. Thus firms need to develop positive value‐based exit barriers to achieve loyalty. When service failures occur, the recovery process is likely to have a greater impact on loyalty than the original service failure. The key to successful recoveries was found to be the customer's perception of ‘fairness’. Recovery programmes must get it right first time. Customers who remain dissatisfied after a complaint has been handled are more dissatisfied than if no recovery attempt had been made. Dissatisfaction and customer satiation are major causes of a customer's exit. The solution to customer satiation is dynamic value creation. Collection and monitoring of customer data is needed for success and two‐way communication is vital. Copyright © 2002 Henry Stewart Publications.     

青少年学生疏离感及其发展的研究

本研究采用<青少年学生疏离感量表》对重庆市和兰州市的1502名青少年学生进行调查,结果表明:青少年学生在生活环境疏离感和压迫拘束感上的平均分相对较高;各学生群体在社会疏离感、人际疏离感和总体疏离感之间的差异,主要体现在年级和地区的交互作用上,而环境疏离感的差异主要体现在性别和片区的交互作用上。各群体疏离感的差异主要表现在年级和片区之间;青少年学生的疏离感大体呈现出三个阶段的发展趋势,即是:初中阶段发展比较平稳,没有大的起伏变化;高中和大学阶段都是从低到高,再从高到低的倒“V”字型发展变化趋势。