Preintervention analysis and improvement of customer greeting in a restaurant

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to occur when a door chime was used to indicate that a customer had entered the store and when the store manager was present behind the service counter. Next, a performance improvement intervention, which consisted of the combination of the use of a door chime and manager presence, was evaluated. Results showed that during baseline, a mean of 6% of customers were greeted; during intervention a mean of 63% of customers were greeted. The addition of manager-delivered verbal and graphic group feedback resulted in 100% of customers being greeted across two consecutive sessions.     

Scientific information and uncertainty: Challenges for the use of science in policymaking

Science can reinforce the healthy aspects of the politics of the policy process, to identify and further the public interest by discrediting policy options serving only special interests and helping to select among “science-confident” and “hedging” options. To do so, scientists must learn how to manage and communicate the degree of uncertainty in scientific understanding and prediction, lest uncertainty be manipulated to discredit science or to justify inaction. For natural resource and environmental policy, the institutional interests of government agencies, as well as private interests, pose challenges of suppression, over-simplification, or distortion of scientific information. Scientists can combat these maneuvers, but must also look inward to ensure that their own special interests do not undermine the usefulness of science.     

The center of gravity

In As far as possible: discovering our limits and finding ourselves (Barish and Vida, 1998), we struggled with the constraints of being two nice girls in the context of our individual professional identities as traditionally trained psychoanalysts. We were surprised to discover, through sharing with one another some painful, confusing, and even terrifying clinical experiences, how wedded we were to certain psychoanalytic conventions. It was not a pleasant discovery. What we had to face was the extent of our submissiveness to psychoanalytic theory, and of the cost to our authentic selves of that submissiveness. This daughter-paper is about our learning not to do what we were supposed to do. Its gestation has taken a form that we could not have anticipated, for, as we pursued the writing of this sequel, we seemed to get lost along the way. After working with this over a very long time, we can see now that the paper that was ultimately born, this paper, has functioned as a vehicle for us to experience ourselves in relation in an uncertain, mingling way, conscious and unconscious, trying not to be self-conscious and not defensive. This, we can also see, is how we approach the center of gravity, where our irreducible and irreconcilable tendencies are struggling to maintain a balance. And even more to the point, this paper is also a demonstration, a look at what developmental transformation is really like, the process to which we all give lip service, but hardly any of us ever pays attention to it in our real lives, and if we do, we never, never talk about it.     

How I became a Jungian analyst

This paper is a reflection on the significance of 80 years of my life and the 40 years of it I have spent working as a Jungian analyst in Europe and in Israel. If my Jewish identity and my experience of the tragic events of the Holocaust have profoundly influenced the course of my life, it has been my training as a Jungian analyst in Zürich that permitted me to establish a new relationship with the traditional Jewish symbols and created the possibility of a new way of experiencing what it means to be a Jew. This new understanding has in turn helped me both in my work with Holocaust survivors and victims of Israel's various wars and in my theoretical reflections on this subject.     

Identity and oppression: differential responses to an in-between status

Oppression operates at various levels, with varying degrees of negativity, and groups respond in markedly different ways. In this paper, the in-between status of the colored South African group is used to illustrate issues of identity and oppression under the Apartheid system—and differing ways in which oppression was experienced and used. The colored group had many social advantages over Blacks, but were also used to oppress that group. Habituation, accommodation, and relative advantage were identified as dynamics within the broader context of power and privilege that contributed to cultural and psychological marginality and status ambivalence of the coloreds. These processes must be understood within the historical, social, and political context of the community. What is evident from the data is that groups and individuals can take up various positions along a continuum of oppressor—oppressed, depending upon the contexts, time, and social and legal relationships involved in their interactions.     

Lost and Found: Reinvention of the Self Following Migration

Migration can impact on a person's identity and this assault can require reworking or establishing aspects of the self. The study involved a cross sectional design, using both quantitative and qualitative methodologies to establish the impact of migration on women from the United Kingdom (UK) and Eire (N = 154) now living in Australia. A major aim was to determine whether the impact of multiple loss (loss of home, major attachment figure, family, community, culture, and social networks) can cause a grief reaction and threatened a person's identity, and, if so, what strategies might be used to buffer this impact and assist reinvention of the self. Bowlby's grieving process was used as a theoretical framework. Women who successfully reached the final stage were able to reinvent themselves using social strategies, whereas those less able used solitary strategies. Women, unable to reach the final stage of grieving, suffered psychological distress. The study has implications for future migrants. Migrants who use appropriate strategies to enable settlement and reinvention are also likely to achieve a sense of belonging to the new place.     

Group Identity and Conflicting Expectations of the Future in Northern Ireland

Much of the conflict in Northern Ireland is based on investments in one of three opposing political futures possible for the region: remaining part of Britain, joining Ireland, or becoming independent. Speculative scenarios describing each of these futures were randomly assigned to equal numbers of Protestant and Catholic undergraduates in Northern Ireland, and their expectations regarding material and civic improvement for their ingroup and peace and reconciliation between the groups were assessed. Two dimensions of religious identity, measured by the Identity and Public subscales of Luhtanen and Crocker's (1992) Collective Self-Esteem Scale (CSES), moderated the differences between groups, but only for their expectations of peace and reconciliation. Stronger expectations of improvement for the ingroup were related to higher scores on the Public subscale, regardless of religion or the political future presented. Thus, group identity had a complex, context-dependent relationship to intergroup conflict.     

Differences in Parental Investment Contribute to Important Differences Between Men and Women

Parental investment theory addresses sex differences that result from the trade-off between parenting effort and mating effort. For example, relative to men, women spend more time caring for offspring, are more selective in assenting to sexual intercourse, are more upset by a partner's emotional infidelity than by a partner's sexual infidelity, and are better able to inhibit their behaviors in certain situations. These and other sex differences are attributable to evolved mechanisms that work in interaction with the physical and social environments.     

A Story of Her Own: Hester Lynch Piozzi's Autobiography

This essay examines the autobiography of Hester Lynch Piozzi and contextualizes her story within eighteenth-century ideologies of gender and aging. From a narrative understanding of identity, autobiographical writing serves as one of the many stories that constitute an individual's identity. This reading of Piozzi's account finds that it functions both as an act of reminiscing and as an effort to give meaning to life that was often misunderstood. Considering Piozzi as a woman who lived most of her life outside of the social and cultural expectations for a middle class female of her era, this essay suggests the importance of listening to and retelling the stories of others as well as our own.     

Classification of vowels and consonants by individuals with moderate mental retardation: development of arbitrary relations via match-to-sample training with compound stimuli.

This study explored whether an identity-matching-based stimulus equivalence procedure could be used to teach vowel and consonant stimulus classes to 2 adolescent females with moderate mental retardation. Delayed match-to-sample trials presented a compound sample stimulus consisting of printed letters and a spoken word (“vowel” or “consonant”). The correct comparison stimulus matched only one of the letters in the compound sample. Subsequently, test trials assessed whether arbitrary relations had formed among the individual stimuli from each compound sample and whether stimuli from different compound samples had merged into larger stimulus classes. Both participants acquired five-member classes of vowel and consonant stimuli, which subsequently generalized to vocal classification and to identification in the context of four-letter words. Follow-up tests showed that the generalized performances remained intact after 6 weeks. These procedures suggest an economical approach to stimulus class development.