Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes

This paper aims at understanding the processes explaining the protective effect of trait emotional intelligence (trait EI) regarding occupational stress. The present study focuses on a widespread occupational stressor: emotional labour (EL). EL refers to the act of managing emotions and emotional expressions in order to be consistent with organizational ‘display rules’, defined as the organizationally required emotions during interpersonal service transactions. As these display rules interact with employees spontaneous feelings, they regularly induce a clash between inner/real and required feelings. Different strategies exist to cope with this dissonance, with either beneficial or deleterious outcomes regarding psychological and physical health. The hypothesis underlying this study was that individuals varying in the level of trait EI would use different EL strategies, with different outcomes in terms of burnout and somatic complaints. Globally, the results showed that, when confronted with emotional labour, high trait EI individuals experience lower levels of burnout and somatic complaints, and this effect was found to be mediated by the choice of emotional labour strategies. Implications of these results for research, theory and practice are discussed.     

Mindsets,rationality and emotion in Multi‐criteria Decision Analysis

This paper discusses the paradigm of multi‐criteria decision analysis (MCDA), and relates it to other disciplines. It concludes that MCDA needs a larger, not smaller, emphasis on values and subjectivity to increase rationality in decision‐making. The paper bases the argument on a conciliation of ethics, philosophy, neuro‐psychology and management paradigms. It observes that the MCDA ‘mindset’ relates to consequentialism, as opposed to virtue ethics and rule based ethics. Virtues and rules play an important role in practical decision‐making, however. Findings in neuro‐psychology show that reliable decision‐making requires emotions. Elicitation of emotions is therefore required in MCDA value trade‐off processes. This leads to a concept of emotional rationality, which defines rationality as a four‐dimensional concept that includes well‐founded values and breaks radically with common notions of rationality. Virtues do not easily lend themselves to value trade‐off, but questions of virtue usually creates strong social emotions, as opposed to the feebler global emotions that may arise in connection conventional trade‐off of end values. The conclusion is that MCDA should not be shy of subjectivity and emotion, but instead put more emphasis on it to increase rationality. A part of this challenge is how to deal with questions of virtue in decision‐making. Copyright © 2006 John Wiley & Sons, Ltd.     

情绪社会分享的研究现状与发展趋势

情绪事件发生后,人们倾向自愿与他人分享自己的情绪体验,这种现象表现出普遍性、时间性、传播性和限制性等特征。事件的情绪强度、道德属性、情绪分享对象的反应等影响情绪社会分享。情绪社会分享有助于人们调节情绪,检验情绪体验的社会一致性,建构情绪意义,促进人际关系的建立、维持和协调,以及社会秩序的构建等。最后,文章从情绪社会分享的主动调控、情绪社会比较以及情绪社会分享发生的人际网络环境展望了该研究领域     

3～5岁幼儿表情认知的发展研究

研究通过"命名复制"、"选择建构"和"自由绘画"三种任务,考察了"嘴""眼""眉"等情绪标签在幼儿情绪识别中的优势效应。结果表明:(1)幼儿识别高兴、悲伤和愤怒要早于惊讶,识别高兴的成绩最好,3～4岁是识别悲伤和惊讶的快速发展期;(2)幼儿识别情绪过程中并未出现典型的"嘴部优势"效应,不同情绪具有不同的代表性的情绪标签,识别高兴和惊讶时嘴部是优势区域,而识别悲伤和愤怒时眼睛和眉毛是优势区域;(3)不同顺序的任务差异显著,先前的情绪命名和复制、建构等任务会显著提高儿童的自由绘画成绩。     

Integrating Systems of Care in California for Youth with Severe Emotional Disturbance IV: Educational Attendance and Achievement

Empirical results are presented from school-based interventions in three California counties that are pioneering participants in a carefully evaluated effort to create an innovative system of care for youth with severe emotional disturbance. Data are presented about the educational attendance and achievement of youth enrolled in clinical and academic programs designed to provide collaborative mental health and education services. Attendance levels were uniformly high. The youth were below expected grade level as measured by standardized tests at program admission. Across programs, two counties demonstrated grade level increases of one year or more for one year in school on all subscales of established measures of educational achievement. The third county demonstrated increases of slightly less than one year on two of three subscales of the educational achievement measures. These results are the first from a multisite demonstration of integrated education and mental health programs embedded within a broader system of care for youth. The findings, combined with those from our prior studies, illustrate that is possible to reduce and control placements in restrictive levels of care while improving the academic performance of a vast majority of the youth enrolled in specialized programs within the care systems.     

Recognition of Facial Expressions of Emotion by Children with Emotional and Behavioral Disorders

Interpreting and responding appropriately to facial expressions of emotion are important aspects of social skills. Some children, adolescents, and adults with various psychological and psychiatric disorders recognize facial expressions less proficiently than their peers in the general population. We wished to determine if such deficits existed in a group of 133 children and adolescents with emotional and behavioral disorders (EBD). The subjects were receiving in-patient psychiatric services for at least one of substance-related disorders, adjustment disorders, anxiety disorders, mood disorders or disruptive behavior disorders. After being read stories describing various emotional reactions, all subjects were tested for their ability to recognize the 6 basic facial expressions of emotion depicted in Ekman and Friesen's (1976) normed photographs. Overall, they performed well on this task at levels comparable to those occurring in the general population. Accuracy increased with age, irrespective of gender, ethnicity, or clinical diagnosis. After adjusting for age effects, the subjects diagnosed with either adjustment disorders, mood disorders, or disruptive behavior disorders were significantly more accurate at identifying anger than those without those diagnoses. In addition, subjects with mood disorders identified sadness significantly more accurately than those without this diagnosis, although the effect was greatest with younger children.     

Suicidal behavior among youth with severe emotional disturbance

The purpose of this study was to replicate an investigation of risk behaviors associated with suicidal behavior in public high school students, in a population of high school age youth with severe emotional disturbance (SED). Subjects for the study were clients of the South Carolina Continuum of Care (COC) (N=83). Information on suicidal thoughts and acts, aggressive behaviors, substance use and physical recklessness was gathered using a modified version of the self-report National Youth Risk Behavior Survey. Four percent of the youth reported seriously considering suicide, 8% reported planning how they would attempt suicide, 10% reported actually attempting suicide at least once, and 6% reported attempts requiring medical treatment Of the 13 youth who reported attempting suicide, four (31%) did not report planning an attempt. All suicidal behaviors except thoughts occurred more in girls than boys with SED. Alcohol and illicit drug use were associated with suicidal behavior, with larger odds ratios for attempts than for thoughts/plans. Youth with SED who use alcohol and illicit substances are particularly at risk of suicidal behavior. A high index of suspicion is appropriate when evaluating suicidal risk in girls with SED, especially in the presence of known alcohol or substance use.Continuum of Care for Emotionally Disturbed Children Division, S. C. Office of the Governor.     

父母冲突与中学生应对方式的关系:教养方式和情绪安全感的链式中介作用

为了探讨父母冲突、父母教养方式、情绪安全感和应对方式的关系,研究采用量表对北京市和河南省1322名初一到高二的学生进行调查。结果表明：父母冲突直接影响中学生的应对方式,且存在三条路径：通过父母教养方式的单独中介作用影响中学生的积极应对方式和父母消极教养方式的单独中介作用影响中学生的消极应对方式;通过情绪不安全感的单独中介作用影响中学生的应对方式;通过父母消极教养方式和情绪不安全感的链式中介作用影响中学生的应对方式。因此减少和避免父母冲突,提高中学生的情绪安全感,同时给予中学生积极教养方式,减少和避免消极教养方式,有利于中学生积极应对方式的发展。