Exploring the relationship between compressed work hours satisfaction and absenteeism in front-line service work

There has been an upsurge of interest in compressed workweek schedules because of the opportunities they provide for enhanced organizational efficiency and more balanced work and life roles for employees. This study tested a moderated mediation model of the effects of compressed work hours satisfaction on absenteeism with the purpose of exploring both the mediation effects of emotional exhaustion and physical health and the moderating effects of sex on this relationship. It utilized data drawn from a sample of 236 contact-centre service workers linked to absenteeism data collected for a period of 12 months following the survey. Results indicated that compressed work hours satisfaction was associated with lower absenteeism and that this relationship was mediated sequentially through emotional exhaustion and physical health. Although the indirect effect of compressed work hours satisfaction on absenteeism through emotional exhaustion and physical health was not significantly different between women and men, the relationship between compressed work hours satisfaction and physical health was positive for women but not for men. The implications of these findings are discussed.     

Exhausted,mistreated, or indifferent? Explaining deviance from emotional display rules at work

This article explores different theoretical explanations for deviance from display rules (DDR), which occurs when employees consciously display emotions to customers that are unsanctioned by the organization. DDR is an important outcome in service organizations because it triggers strong negative reactions from customers, such as negative reputation and business losses. To better explain why DDR occurs, the author compared predictors drawn from organizational justice theory, conservation of resources theory and goal-setting theory in a comprehensive model to explore complementary and competing effects. The model was tested using hierarchical linear modelling with data from 1146 transactions performed by 51 service employees who participated in an experience sampling study over several weeks. Results demonstrated that emotional valence mediated the transaction-level relationship between customer interpersonal injustice and DDR. Similarly, negative emotions mediated the transaction-level relationship between mental exhaustion and DDR. However, person-level differences in goal commitment to organizational display rules had a buffering effect on the relationship between negative emotions and DDR. Overall, the results demonstrate that unfair treatment from customers and mental exhaustion can promote the expression of unsanctioned emotions to customers via negative emotional experiences, but employees who are committed to emotional labour goals are more resistant to engaging in DDR.     

Perceived organizational support and employees’ well-being: the mediating role of organizational dehumanization

Perceived organizational support (POS) has been found to predict important organizational outcomes such as increasing employees’ well-being. In this research, we examine a new underlying mechanism of the relationship between POS and employees’ well-being, that is, employees’ perceptions that their organization dehumanizes them. This proposition was tested across two studies. Using an experimental design manipulating POS in a laboratory setting, Study 1 indicated that in the high POS condition, the subsequent feelings of being dehumanized by the organization were lower than in the low POS condition. More importantly, organizational dehumanization perceptions were found to mediate the POS condition and satisfaction link. Furthermore, using a sample of 1209 employees, results of Study 2 indicated that organizational dehumanization mediates the relationship between POS and three indicators of employees’ well-being (i.e., job satisfaction, emotional exhaustion, and psychosomatic strains). Implications for research on both organizational support theory and dehumanization theory are discussed.     

Forgiveness in Javanese collective culture: The relationship between rumination,harmonious value,decisional forgiveness and emotional forgiveness

Forgiveness in Javanese collective culture is examined by considering harmonious value (HV) a subjective value on maintaining social harmony and rumination. In Study 1, we conducted an exploratory sequential mixed‐method study to develop a scale measuring HV. In‐depth interviews with eight Javanese adolescents revealed three major domains of HV (Study 1a). In a second quantitative study (Study 1b), we developed items and assessed 347 Javanese adolescents in Yogyakarta, Indonesia. Principal component analysis and confirmatory factor analysis supported three factors: cooperation during conflict, forbearing and resolving conflict. After confirming that the translated scales had acceptable reliability, we conducted Study 2 with 424 Javanese adolescents from both urban and village settings. Using hierarchical multiple regression, we found that HV accounted for a variance in decisional forgiveness above and beyond rumination. In addition, decisional forgiveness also accounted for variance in emotional forgiveness above and beyond rumination. In fact, HV accounted for variance in emotional forgiveness above and beyond both rumination and decisional forgiveness together. This revealed the importance of valuing social harmony in this collectivistic culture. Moreover, decisional forgiveness was also important in predicting the Javanese collectivists’ emotional forgiveness.     

Memory for faces with emotional expressions in Alzheimer’s disease and healthy older participants: positivity effect is not only due to familiarity

Young individuals better memorize initially seen faces with emotional rather than neutral expressions. Healthy older participants and Alzheimer’s disease (AD) patients show better memory for faces with positive expressions. The socioemotional selectivity theory postulates that this positivity effect in memory reflects a general age-related preference for positive stimuli, subserving emotion regulation. Another explanation might be that older participants use compensatory strategies, often considering happy faces as previously seen. The question about the existence of this effect in tasks not permitting such compensatory strategies is still open. Thus, we compared the performance of healthy participants and AD patients for positive, neutral, and negative faces in such tasks. Healthy older participants and AD patients showed a positivity effect in memory, but there was no difference between emotional and neutral faces in young participants. Our results suggest that the positivity effect in memory is not entirely due to the sense of familiarity for smiling faces.     

Personal factors and career adaptability in a call centre work environment: The mediating effects of professional efficacy

The study sought to assess the extent to which professional efficacy mediates the relationship between personal factors and career adaptability in a call centre work setting. The sample consisted of 409 early-career South African call centre workers (black females = 66%; age range 25 to 40). They completed measures of professional efficacy, career adaptability, sense of meaningfulness, and emotional intelligence. The results of the mediational analyses revealed that professional efficacy significantly mediate the personal meaningfulness (sense of coherence) and career adaptability relationship, but not the emotional intelligence-career adaptability relationship. Emotional intelligence independently predicted career adaptability. Call centre agents with professional efficacy are likely to be more work engaged as a result of their sense of meaningfulness and emotional intelligence.     

Comparing Fathers' Physical and Toy Play and Links to Child Behaviour: An Exploratory Study

Increasing amounts of research show that fathers' involvement in children's lives contributes to the child's social, emotional and cognitive development; however, much of the evidence comes from fathers' caregiving and object play. This exploratory study compared the characteristics of 24 Australian fathers' play in two contexts – toy play and physical play – and examined the association of these play contexts with children's development. Correlational analyses revealed few conceptual similarities between toy play and physical play (rough‐and‐tumble). Rough‐and‐tumble quality was associated with children's emotional and behavioural functioning and self‐regulation, while intrusiveness in toy play related only to self‐regulation. The findings are discussed in terms of widening the conceptual and methodological reach of fathering measures in order to better capture the range of fathers' parenting behaviours and to be able to determine mechanisms of influence. Copyright © 2016 John Wiley & Sons, Ltd.     

情绪唤醒影响记忆巩固过程的神经生理机制

白鼠和人类都对情绪唤醒的经历有更好的记忆。情绪唤醒影响记忆巩固的神经生理机制主要有以下几种方式:(a)情绪唤醒或急性应激,会引发个体内部应激激素的释放,从而增强其记忆巩固过程。(b1)杏仁核的激活对情绪唤醒影响记忆巩固过程十分重要,杏仁核内部去甲肾上腺素(NE)的释放影响记忆巩固过程。(b2)杏仁核投射到负责不同类型记忆加工的脑区,如海马和皮层,从而影响记忆。(c)应激激素影响记忆巩固的过程中,杏仁核内NE的激活在这一过程中扮演着重要角色。综上,情绪唤醒影响记忆巩固的过程,涉及到激素调节、神经调节及二者的共同作用。