情绪劳动的效应、影响因素及作用机制

情绪劳动是指员工遵照一定的组织规则, 在工作场所与顾客互动过程中进行的情绪调节。研究证明情绪劳动对组织情境中一系列结果变量影响显著, 既有积极影响也有消极影响, 作用对象包括施动者员工、受动者顾客和规则制定者组织。情绪劳动与结果变量的关系受多个员工、工作和顾客特征变量的影响。资源保存理论为情绪劳动的作用机制提供了一种有力的解释。即时、短期与长期效应的整合、指向内部顾客的情绪劳动以及组织氛围的影响是未来研究值得关注的方向。     

简单情绪感染及其研究困境

个体之间实现情绪聚合的过程称为情绪感染。其中通过自动同步模仿他人表情、言语、姿势和行为并实现情绪聚合的无意识倾向称为简单情绪感染。近年来简单情绪感染的发生机制得到了大量行为实验和脑科学研究的支持。然而由于其“无意识”、“同步”、“自动”发生的特点, 以及研究者长久的争论与界定不清, 使得该领域研究面临不少困境。为了厘清这些困境, 在梳理有关研究的基础上, 总结了简单情绪感染的社会影响因素, 分析了简单情绪感染在概念界定、测量方式、依赖线索等方面的问题, 并尝试给出可行性建议。今后研究应当采用更先进的技术手段及范式展开, 并结合新近研究成果对简单情绪感染的机制理论进行更新。     

人际间情绪预测过程中的样例锚定效应

以教师预测学生的情绪为例,考察人际间情绪预测中是否存在样例锚定效应。两个实验分别采取自由回忆和样例启动范式操纵样例锚,并请教师预测典型教育情境中学生的情绪反应。结果发现,样例中学生的情绪越强烈,教师预测学生的情绪也越强烈,预测的准确性越低。可见,在教师预测学生情绪这样的人际间情绪预测过程中,存在样例锚定效应,但只有典型的样例锚才能促进情绪预测的准确性。     

Recovery opportunities,work–home conflict,and emotional exhaustion among hematologists and oncologists in private practice

Hematologists and oncologists in private practice play a central role in the care provided for cancer patients. The present study analyzes stress and relaxation aspects in the work of hematologists and oncologists in private practice in Germany in relation to emotional exhaustion, as a core dimension of burnout syndrome. The study focuses on the opportunities for internal recovery using breaks and time out during the working day, the frequency of working on weekends and on vacation, and the physician’s work–home and home–work conflict. Postulated associations between the constructs were analyzed using a structural equation model. If work leads to conflicts in private life (work–home conflict), it is associated with greater emotional exhaustion. Working frequently at the weekend is associated with greater work–home conflict and indirectly with greater emotional exhaustion. By contrast, the availability of opportunities to relax and recover during the working day is associated with less work–home conflict and indirectly with less emotional exhaustion. These results underline the importance of internal recovery opportunities during the working day and a successful interplay between working and private life for the health of outpatient hematologists and oncologists.     

Heart failure patients’ desires for spiritual care,perceived constraints,and unmet spiritual needs: relations with well-being and health-related quality of life

Little information is available about HF patients’ desires regarding having their healthcare providers address their spiritual concerns, feeling constrained in doing so, and the extent to which their spiritual needs go unmet. Nearly half of our sample reported high levels of unmet spiritual needs and reported moderately strong desires to have their doctor or other healthcare professional attend to their spiritual needs, and moderately strong feelings of constraint in doing so. Spiritual constraint and unmet spiritual needs were associated with poorer spiritual, psychological and physical well-being, but these effects varied, depending on patients’ desire to discuss spiritual needs. These findings have important implications for clinical management of HF patients.     

Quantitative work demands,emotional demands,and cognitive stress symptoms in surgery nurses

In surgery, cognitive stress symptoms, including problems in concentrating, deciding, memorising, and reflecting are risks to patient safety. Recent evidence points to social stressors as antecedents of cognitive stress symptoms in surgery personnel. The current study tests whether cognitive stress symptoms are positively associated with emotional abuse, emotional- and task-related demands and resources in surgery work. Forty-eight surgery nurses from two hospitals filled out the Copenhagen Psychosocial Questionnaire in its German version. Task-related and emotional demands were positively related to cognitive stress symptoms. In a stepwise, multiple, linear regression of cognitive stress symptoms on task-related and emotional demands, emotional abuse and emotional demands were unique predictors (p < .05). Efforts to increase patient safety should address emotional abuse, emotional demands, and, therefore, communication and cooperation team climate in surgery personnel.     

Nonverbal communication during the learner lesson with a professional driving instructor: A novel investigation

BackgroundFundamental for the development of the driving and road use skills of the young driver is learning to drive through driving instruction and, in graduated driver licensing programs such as in Australia, driving supervision. In Queensland young drivers are required to log a minimum of 100 h supervised practice, with recent research revealing that parents provide most of this supervision. Queensland also offers young drivers a 10-h 3-for-1 bonus for professional driving instruction, such that one hour of professional instruction can be logged as three hours of practice, to a maximum of 30 logbook hours. Recent research efforts have begun to provide insight into the nature of the verbal instruction of both parents and professional instructors, and into the nonverbal communication between parents and learners. However nothing is known regarding the nonverbal communication between professional instructors and learners.MethodTen learner lessons (five male learners) with four professional instructors (four males) were captured via GoPro cameras. The nonverbal communication during the first, middle, and last 10 min of each lesson was coded as being posture and body orientation, gestures, facial expressions, proximity, humour, and eye contact, within the context of the accompanying verbal communication according to the value of (a) eager, or (b) cautious; the valence of (a) neutral, (b) positive, or (c) negative; and the purpose of (a) rapport, or (b) communication.ResultsOverall, posture and body orientation was the most common mechanism of nonverbal communication, while facial expressions and proximity were the least common mechanisms of nonverbal communication. In general the beginning, the middle, and the end of the lessons were characterised by a plethora of neutral, cautious interactions, and positive, eager interactions. However it is noteworthy that the rates at which learners and instructors engaged in these behaviours were found to change across the lesson. Specifically learners actively communication nonverbally through mechanisms such as eye contact, facial expressions and humour, while instructors appeared to manage building rapport and communicating safe vehicle and road use through nonverbal communication such as gestures, facial expressions and posture and body orientation, summarised in a model comprising a continuum of instruction.DiscussionWhile nonverbal communication is fundamental for effective verbal communication, and on occasion can replace verbal communication, and as such the professional – and the parental – driving lesson should optimise the use of nonverbal communication, at this time the optimal nature of nonverbal communication remains unknown. In addition, optimal verbal and nonverbal communication specifically suited to the driving context which involves a dynamic environment outside the vehicle, and at times a dynamic environment inside the vehicle, remains yet to be identified. The research findings provide unique insight into the nature of the nonverbal communication used by both learner drivers and professional driving instructors, in addition to the continuum of instruction model. As such, the findings provide a solid foundation for future research into, and guidance regarding, optimising the learner driving lesson.     

Gender Differences in Trauma Types and Themes in Veterans with Posttraumatic Stress Disorder

Background: This study aimed to determine whether there were gender differences in trauma types and cognitive-emotional themes among veterans with deployment-related posttraumatic stress disorder (PTSD). Methods: Case notes or writing excerpts from two pilot studies were reviewed to determine types of traumas and emerging themes, with 20 women and 31 men comprising the sample. Results: Most women developed PTSD after sexual assault, with reactions emphasizing mistrust, betrayal, and anger. Men experienced more combat, with reactions including survivor guilt, moral injury, and horror. Conclusions: Both genders developed PTSD, but the causes of and reactions to their traumas differed. Emerging themes can be useful treatment foci.     

Who am I? Differential effects of three contemplative mental trainings on emotional word use in self-descriptions

In a large-scale longitudinal mental training study, we examined whether learning different contemplative practices can change the emotional content of people’s self-concept as assessed through emotional word use in the Twenty Statement Test. During three 3-month training modules, participants learned distinct practices targeting attentional, socio-affective, or socio-cognitive capacities, or were re-tested. Emotional word use specifically increased after socio-cognitive training including perspective-taking on self and others, compared to attentional and socio-affective compassion-based trainings, and retest-controls. Overall, our findings demonstrate training-induced behavioral plasticity of the emotional self-concept content in healthy adults and could indicate greater emotional granularity. These findings can inform future interventions in mental health, given that alterations in self-referential processing are a common contributing factor in psychopathology.     

Inside Out and Counseling: Creative Interventions to Facilitate Emotional Intelligence

Emotional intelligence is an essential component of mental health and functioning. When traditional talk therapy is intimidating for young clients, creative approaches can supplement practice to foster a nonthreatening and supportive environment. The present article introduces innovative interventions inspired by the popular film Inside Out as helpful mechanisms to facilitate emotional intelligence in clients.