论医院服务效益范畴及其评价

正确运用医院服务效益的评价指标,才能引导医院健康发展。在服务产品理论基础上,探讨医院服务的经济效益与社会效益范畴及其评价指标。通过分析两个效益的辩证关系认为,医院坚持社会效益首位原则与重视经济效益并行不悖。     

论当前我国医疗市场对医患关系的影响

解读目前紧张的医患关系是一个迫切的社会课题.医疗服务是一种商品,医疗市场是客观存在的,它是导致医患关系紧张的深层次原因.     

Reducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan

This study not only elucidates how service quality cues and perceived risk are related, but also explores the internal composition of this relationship. Financial and psychological risks found to be affected mainly by reliability and empathy of service quality, whereas functional and social risks are influenced by tangibles cues of service quality. Finally, exactly how demographic variables affect the relationship between service quality and perceived risk is considered, and the family life cycle notably modulates this relationship. People in various stages may perceive different levels of service quality, according to their age, which is a variable in the family life cycle.     

青少年的人格特征与互联网娱乐服务使用偏好的关系

利用互联网进行娱乐已经成为了一种全新的时尚,如何使成长中的青少年不在这个虚拟的娱乐世界中“玩物丧志”,需要我们充分地了解使用互联网娱乐服务过程中的基本现象,有的放矢地对青少年的网上行为进行疏导.该研究通过对339名中学生进行问卷调查,对青少年的人格特征、社会支持与互联网娱乐服务之间的关系进行了探讨,结果表明:(1)客观社会支持、主观社会支持对互联网娱乐服务的使用偏好有着直接的正向作用;而对社会支持的利用对互联网娱乐服务的使用偏好有着直接的负向作用;(2)宜人性、外向性均可以通过客观社会支持、主观社会支持和对社会支持的利用间接地影响互联网娱乐服务的使用偏好;(3)客观社会支持会影响主观社会支持,主观社会支持对社会支持的利用水平也有影响.     

我国传染病防治面临的形势与对策

长期以来由于种种原因对新发传染病和再发传染病防控方面存在许多问题,比如认识上不足、缺乏投入、设施陈旧、专业人员短缺、农村是薄弱环节等,在SARS暴发过程中表现更为严重,迫切地要求建立一完整套的、科学的、符合中国国情的应对各种新发或再发传染病的公共卫生应急系统.     

从突发公共卫生事件透视医院感染控制

通过突发公共卫生事件来审视目前我国医院感染管理工作中存在的一系列问题并提出了相应对策.     

Mismanagement of Panic Disorder in Emergency Departments: Contributors, Costs, and Implications for Integrated Models of Care

Panic disorder (PD) is associated with the rapid onset of fear-related symptomatology, often somatic in nature. As a result, individuals with the disorder often fear that they are experiencing a life-threatening emergency and present in hospital emergency departments (EDs). As the operating heuristics of EDs are geared toward identifying organic causes and allow only brief physician–patient contact, the diagnosis of PD is more often than not overlooked. Those with the disorder go on to incur enormous costs as they seek out an explanation for their symptoms. Efforts to alleviate this problem, including increased physician education and the development of screening instruments, have been largely unsuccessful. The continued misidentification and mismanagement of this disorder argues for greater incorporation of mental health professionals into the ED, allowing collaborative efforts that recognize the relationship between physiological and psychological aspects of panic.     

Black identity and workplace oppression

This paper is primarily aimed at counselling and psychotherapy practitioners who meet issues of workplace conflict in their practice and the resulting stress and trauma faced by their clients. I define workplace conflict as complex and enduring situations arising from diverse forms of harassment. These include bullying, scapegoating and other discriminatory and oppressive practices that affect health, esteem and work performance. This paper reports the findings from my doctoral research project which investigated and sought to understand the specific experience and nature of workplace conflict for black workers in three institutional settings: the National Health Service (NHS), education and social services. The inspiration for this research came from psychotherapy practice, where it was repeatedly observed that black workers appeared to be suffering significantly more negative and damaging effects of workplace stress and trauma than white workers. I describe these experiences as workplace oppression and differentiate them from other workplace conflicts.     

农民工感恩问卷的编制与应用价值

通过文献综述、理论分析、个别访谈和开放式问卷调查,编制了农民工感恩问卷初卷,对671名江苏苏南地区农民工进行施测,进行项目分析、探索性因素分析、验证性因素分析及信效度检验,并使用该问卷进行初步调查。结果发现：（1）最终形成16个题目的农民工感恩问卷,问卷包含频度方面、密度方面、广度方面三个因子,方差累积贡献率为52.06%;验证性因素分析表明模型拟合得较好;问卷内部一致性系数为0.84;该问卷具有良好的信、效度,可以作为农民工感恩水平的有效测量工具。（2）农民工的整体感恩状况良好,农民工的感恩水平存在性别