顾客授权行为对员工职业成长的影响：自我决定理论视角

聚焦于顾客授权行为这一概念, 以自我决定理论为基础, 分别引入基于组织的自尊作为中介变量和职业中心性作为调节变量, 探讨了顾客授权行为对一线服务员工职业成长的影响机制和作用边界。通过一项三阶段的时间滞后研究设计, 获取了245份有效样本, 结果显示: (1)顾客授权行为对员工职业成长具有显著的正向影响; (2)基于组织的自尊在顾客授权行为与员工职业成长之间起着部分中介作用; (3)职业中心性对顾客授权行为与基于组织的自尊的作用关系具有正向调节作用: 当员工职业中心性水平较高时, 顾客授权行为对基于组织的自尊的正向影响更强; (4)职业中心性进一步调节顾客授权行为通过基于组织的自尊对职业成长的间接影响: 当员工职业中心性水平较高时, 顾客授权行为通过基于组织的自尊对职业成长的正向效应会增强。     

不同教师群体激励因素的比较研究

本研究选择云南曲靖和浙江宁波的两所师范学校作为研究对象,以教育人种学研究方法为基本方法,通过现象分析、个案访谈、问卷调查、文献分析等途径,对不同地区教师群体的工作积极性状态及其原因进行了实证性对比研究,得出以下结论:竞争压力和相对报酬之间的相互关系是决定不同教师群体工作积极性大小的两个关键因素。其中竞争因素的激励功能相对较强。竞争压力大小与相对报酬高低之间的相互关系影响着群体激励力量的大小。     

服务提供者交际活动与顾客忠诚的关系

对Koermer的"服务提供者交际活动量表"(Service Provider Sociality Scale)修订以形成适合中国文化背景的服务提供者交际活动量表,根据顾客忠诚的研究编制了顾客忠诚量表,顾客忠诚包括对服务提供者的个人忠诚及与服务提供者所在组织的组织忠诚。先后对684名被试进行调查,探索性因素分析和验证性因素分析结果表明,服务提供者交际活动有三个因素构成——礼节性交际活动、社会性交际活动、私密性交际活动。回归分析表明,社会性交际活动是顾客忠诚的最重要预测变量。     

幽门螺杆菌研究历程的启示

幽门螺杆菌(Helicobacter pylori,Hp)的发现被视为现代消化疾病研究领域的一个里程碑,其发现者澳大利亚科学家马歇尔(Barry J.Marshall)和沃伦(J.Robin Warren)被授予2005年度诺贝尔医学奖。通过对幽门螺杆菌研究历程的反思,我们可以得到以下启示对疾病的认识是一个曲折的探索过程;实践与理论的互动促进科学发展;科学发现是偶然性和必然性的统一;科学研究需要耐得住寂寞,持之以恒;科学需要创新,循规蹈矩不可能创造任何奇迹;科学是一种社会活动,需要良好的合作和互助。     

The lost object and the act of creation

The aim of this article is to discuss the idea of the lost object and to throw light on its relation to creativity. The main thesis is that what is called the original or primary object cannot be considered lost in an absolute meaning. The original object is according to this author not lost, for the simple reason that it never was. In the beginning was only an encounter and so the lost object can only be said to be lost after the fact or afterwards. From this statement the author takes up the question of what this implies for a discussion of creativity and ask the question, what it is the artist creates or re-creates in his work of art, and how the idea of the lost object may throw light on the act of creation. The chosen example for illustration is Freud’s study of Leonardo da Vinci’s Mona Lisa.     

Superstars are not necessarily role models: Morality perceptions moderate the impact of competence perceptions on supervisor role modeling

There is a general assumption that we choose role models from the ranks of those who have demonstrated extraordinary competence. However, the person perception literature supports the expectation that morality may also matter, and that we may be most likely to role model competent individuals if we also believe that they have good moral character. To test this possibility, we conducted four studies of adults’ role modeling of workplace supervisors. Study 1 (N = 245) and Study 2 (N = 110) showed that workplace supervisors’ perceived competence was most strongly associated with role model perceptions when the supervisor was also seen as moral. Study 3 (N = 492) and 4 (N = 335) replicated these findings with pre‐registered experiments, and revealed indirect effects of supervisor attributes on role modeling through emulation. Results suggest that we choose organizational role models who have achieved success in ways that are in line with our moral values.     

断指再植适应症的选择及其启示

从临床角度,简述我院断指再植适应症随着医疗技术的发展在不断的认识和提高,指出了提高断指再植救治成功率,首先要规范手术适应症,并从这一启示改进和完善断指病人的治疗措施。     

加德纳的多重智力理论及其启示

加德纳提出的多重智力理论认为人的智力至少有7种,常见的语言智力和逻辑／数理智力只是人类不同智力中的两种,还有5种其他智力,这些智力在人类和个体生存与发展中同等重要。本文介绍了多重智力理论的产生、主要内容和在美国的影响,提出了该理论对我国教育的几点启示。     

More important and surprising actions of a moral exemplar trigger stronger admiration and inspiration

ABSTRACT

Admiring a moral role model has been found to inspire people to become better persons themselves. But what are the antecedents that trigger admiration and thus make inspiration more likely? In three studies, we tested the effect of perceived importance and perceived surprisingness of the moral action on resulting admiration and inspiration. Study 1 finds that perceived importance, and to a lesser extent, the perceived surprisingness of a moral action, are related to stronger admiration. Manipulating the perceived importance of the same moral action by only providing a little more detail about the moral action, could increase the admiration and inspiration the role models elicit (Studies 2 and 3). Our findings help the understanding of how moral exemplars trigger inspiration and provide valuable insights into further investigation toward the causes of admiration.     

The impact of salesperson credibility-building statements on later stages of the sales encounter

Salespeople frequently attempt to build credibility on their first encounter with a customer. Because customers actively evaluate persuasive messages, it is important to understand their reactions to credibility-building tactics and how these reactions shape the sales interaction. Accordingly, this study investigates customers' reactions to two types of credibility-building statements – benevolence and expertise – using a multistep qualitative analysis of sales transactions in the life insurance industry, along with surveys before and after the sales encounter. Empirical results show that customers are more likely to react positively to credibility-building statements that match their buying style expectations. Furthermore, when customers react positively to a credibility-building tactic, salespeople are more likely to continue using that tactic when addressing customer objections. However, whereas benevolence tactics for addressing customer objections lead to stronger relational outcomes, the findings indicate that expertise tactics do not. Thus, matching sales tactics with customers' buying style expectations is beneficial in the early stages of the sales encounter, but customer objections are best addressed with benevolence tactics, regardless of customers' buying style.