Is transference the ‘total situation’?

This paper examines through the detailed explication of analytic material the author's experience of a psychoanalytic and a Jungian way of understanding the interactions between him and his patient. This comparative approach considers where the differences lie with respect to timing and content of interpretations and where the differences are essentially tactical rather than theoretical.     

Customer reactions to encountering consecutive service failures

According to previous studies, many consumers in Taiwan have experienced consecutive service failures. Despite these failures, many consumers still remain loyal to a service provider for a variety of reasons, such as money deposits, contractual agreements, associated costs, time constrains, and health concerns. We attempt to investigate the emotional reactions and expectations of consumers after they have experienced two consecutive service failures. Our findings reveal that for high‐involvement services, although customers display strong negative emotional reactions after each service failure, the reaction to the second service failure is less intensive than that to the first one. Furthermore, our findings show that as long as the products or services remain in use, customers tend to retain high levels of expectation in regard to the service provider. Copyright © 2012 John Wiley & Sons, Ltd.     

A Test of the Testing Effect: Acquiring Problem‐Solving Skills From Worked Examples

The “testing effect” refers to the finding that after an initial study opportunity, testing is more effective for long‐term retention than restudying. The testing effect seems robust and is a finding from the field of cognitive science that has important implications for education. However, it is unclear whether this effect also applies to the acquisition of problem‐solving skills, which is important to establish given the key role problem solving plays in, for instance, math and science education. Worked examples are an effective and efficient way of acquiring problem‐solving skills. Forty students either only studied worked examples (SSSS) or engaged in testing after studying an example by solving an isomorphic problem (STST). Surprisingly, results showed equal performance in both conditions on an immediate retention test after 5 min, but the SSSS condition outperformed the STST condition on a delayed retention test after 1 week. These findings suggest the testing effect might not apply to acquiring problem‐solving skills from worked examples.     

Towards international comparative research on the professionalisation of Religious Education

This article calls for international comparative research on the professionalisation of Religious Education (RE). To this end, it provides a rationale for focusing upon the concept of professionalisation and a theoretical justification for international comparative research, particularly identifying its significance in terms of the development of RE in England and Germany. The article outlines a methodology for exploring the concepts of professional knowledge, professional self-organisation and politics and professional development. The proposed methodology involves a systematic analysis of primary documentary sources including: (1) academic and professional journal articles and textbooks; (2) the archives of relevant institutions and organisations; and (3) external evidence, such as inspection and research reports. An analytical case study of two leading journals in each national context, Religion in Education in England and Der Evangelische Erzieher in Germany, in the immediate post-war era is appended to illustrate the benefits of implementing such a methodology across national boundaries.     

Manager–salesperson congruence in customer orientation and job outcomes: The bright and dark sides of leadership in aligning values

To create customer-oriented organizations, managers are often asked to promote a values-based vision. Yet, many managers struggle with transferring their values to employees making strategic value changes difficult. Despite this challenge, research has yet to demonstrate how managers effectively align values within the sales force, or the impact alignment has on job outcomes. Therefore, we develop and empirically test a conceptual framework to examine the role of transformational leadership in aligning salesperson customer orientation (CO) values. We find that transformational leadership is a strong mechanism in creating perceived value congruence, yet may have a surprising dark side. Results suggest that transformational managers achieve congruence by raising or, contrary to conventional wisdom, lowering salesperson CO values to meet the perceived values of the manager. Response surface modelling results support the importance of perceived manager values. Customer-oriented salespeople have higher job satisfaction and sales performance when they perceive their manager to also have high CO. When values are misaligned, job satisfaction increases more for low CO salespeople as perceptions of manager CO increase. Exploratory findings show that performance was higher under situations of perfect alignment but also under severe misalignment suggesting that values generate performance under complementary or supplementary conditions.     

Satisfiability Decay along Conjunctions of Pseudo-Random Clauses

k-SAT is a fundamental constraint satisfaction problem. It involvesS(m), the satisfaction set of the conjunction of m clauses,each clause a disjunction of k literals. The problem has manytheoretical, algorithmic and practical aspects. When the clauses are chosen at random it is anticipated (butnot fully proven) that, as the density parameter m/n (n thenumber of variables) grows, the transition of S(m) to beingempty, is abrupt: It has a "sharp threshold", with probability1 – o(1). In this article we replace the random ensemble analysis by apseudo-random one: Derive the decay rule for individual sequencesof clauses, subject to combinatorial conditions, which in turnhold with probability 1 – o(1). This is carried out under the big relaxation that k is not constantbut k = log n , or even r log log n . Then the decay of S isslow, "near-perfect" (like a radioactive decay), which entailssharp thresholds for the transition-time of S below any givenlevel, down to S = .     

Executive Function in Young Children and Chimpanzees (Pan troglodytes): Evidence From a Nonverbal Dimensional Change Card Sort Task

In this article the authors compared chimpanzees’ executive function with that of children. They developed a nonverbal dimensional change card sorting task, which indexed the development of executive function. Three pairs of mother and offspring chimpanzees and 30 typically developed 5-year-old children were presented with 2 target stimuli and a test stimulus comprising 2 dimensions (size and shape) on a display; they were required to sort the test stimulus according to 1 dimension (e.g., shape). After 5 consecutive correct trials, the participants had to sort the test stimulus according to the other dimension (e.g., size). The results showed that the chimpanzees often failed to sort the test stimuli according to the first and reversed dimensions. On the other hand, the children were correctly able to use both dimensions. These results indicate that chimpanzees may have less developed executive skills than children.     

Tasting the divine: the aesthetics of religious emotion in Indian Christianity

The category of rasa (emotional ‘tastes’) in Indian Christian theology and art offers a useful theoretical lens for the academic study of religious emotion. In this article, two Bharata Nā?yam dance ministries provide a case study in the practical applicability of a rasa theology that is emerging within contemporary Indian Christianity. The Christian choreographers have significantly altered the emotions of love and peace in comparison with classical rasa theory and its traditional use in Hindu devotion. Indian Christian artists and theologians have also begun to explore and invent additional aesthetic emotions, giving unique shape to their ‘emotional community.’ Important challenges attend the dance ministries as they are currently configured, yet rasa is a capacious analytical category that can shed new light on Indian Christianity and the study of emotion in religion.