Rendering theology with 2-year-old children: a Godly Play and grounded theory combination

Research conducted with a specialized population such as very young children is fraught with issues not faced by research conducted with older participants. While researchers have conducted interviews with adults regarding their perceptions of young children and researchers have observed young children, this study was designed to allow 2-year-old children to be in a setting that offered the needed backdrop of language and play interaction in order capture theological understanding from the child’s point of view. Using Godly Play with grounded theory allowed the emergence of the concept of rendering theology with 2-year-old children. The sub-themes included: Eager Receptiveness, Pretend to the Read the Bible Play, and Jesus Play. This study highlighted not only a theory regarding very young children’s theological ideas, but also a spiritual qualitative methodology that may be used for future research with 2-year-old children.     

The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers

A study was conducted to investigate the relationship between performance monitoring and well-being. It also examined a mechanism, namely emotional labor, that might mediate the relationship between them, assessed the effect of the work context on the relationship between performance monitoring and well-being, and examined the relative effects of performance monitoring and work context on well-being. Three aspects of performance monitoring were covered, namely, its performance-related content (i.e., immediacy of feedback, clarity of performance criteria), its beneficial-purpose (i.e., developmental rather than punitive aims), and its perceived intensity. The participants were 347 customer service agents in two U.K. call centers who completed a battery of questionnaire scales. Regression analyses revealed that the performance-related content and the beneficial-purpose of monitoring were positively related to well-being, while perceived intensity had a strong negative association with well-being. Emotional labor did not mediate the relationship between monitoring and well-being in the form hypothesized, although it was related to these two factors. Work context (job control, problem solving demand, supervisory support) did not mediate the relationship between monitoring and well-being, but job control and supervisory support did moderate the relationship between perceived intensity and well-being. Relative to other study variables, perceived intensity showed stronger associations with emotional exhaustion, while job control and supervisory support tended to show stronger associations with depression and job satisfaction. Implications for theory, practice, and future research are discussed.     

Redeeming the lost voice of the ancestors

The Holocaust of the Jews in World War II involved not only the murder of 6 million Jews but also the traumatic destruction and wipe-out of whole communities, with their rich culture and tradition which had existed for centuries. In places where no one survived, it was almost impossible to reconstruct the collective memory of those communities. The voice of the ancestors was lost. As a daughter of Holocaust survivors, I have always felt the strong presence of the loss, not only of the murdered family members but also of the ancient colourful world of Eastern European Jews. I have always felt compelled to link back to that lost world. In the past three years, my journey to the pre-war past has become more intense. This article describes the double role of my journey: it is both an attempt to reconstruct, redeem and preserve the memory of the lost ancestors, and a personal journey to the echoes of my ancestors' voices within my soul.     

Problem areas of students at a university psychological counselling centre: a 16-year analysis

This study examined the change in the problem areas of students who visited a university counselling centre for individual counselling over a period of 16 years. The findings showed that problem areas changed with the psychosocial and economic changes in the 16 years examined, and that the majority of students in the most recent period visited the centre with relationship problems. In addition, student problems through the different periods displayed great diversity, ranging from developmental problems to more severe psychological disorders.     

Stressful demands or helpful guidance? The role of display rules in Indian call centers

This paper utilizes conservation of resources (COR) theory and two of Hofstede's (1980) dimensions of culture (individualism and power distance) to examine the impact of display rules on job satisfaction and performance in an Indian call center sample. Contrary to findings in an American sample (Wilk & Moynihan, 2005), we proposed that due to cultural differences as well as differences in the nature of the job among representatives in an Indian call center, supervisory focus on display rules would reduce emotional exhaustion, and in turn, have positive consequences for employee performance and job satisfaction. Using multi-source data in a sample of 137 Indian call center representatives, results confirmed the hypothesized mediating effects of emotional exhaustion on performance and job satisfaction. Implications of these results for future cross-cultural research are presented.     

Mental health and identity: the evaluation of a drop‐in centre

This paper is based on interviews with users of a drop‐in centre run by a voluntary group. Using a grounded theory approach the paper argues that individuals' use of the drop‐in is linked to the discursive strategies that they have developed to cope with stigma. Tajfel's Social Identity Theory is employed as a framework to examine how users manage the threat to their identity posed by the diagnosis and experience of mental illness. The implications of this research are examined within the context of the empowerment paradigm of mental health. Copyright © 2001 John Wiley & Sons, Ltd.     

Psychological contract and job security among call centre agents: Preliminary evidence

This study explored call centre agents’ perceived psychological contract and job security in a South African call centre setting. We interviewed a purposive sample of 12 call centre agents (female = 8, male = 4; black = 10, coloured = 2; permanent employees = 12; mean period of service = 3 years). The agents responded to semi-structured interviews. Thematic analysis of the data indicated that the call centre agents perceived their psychological contracts with the employer to influence their job security over and above their legal contracts. Call centre agents’ perceptions of unmet psychological expectations and obligations contributed to their workplace demotivation and disengagement. We propose a preliminary conceptual model for studying psychological contract and job security among call centre agents.     

临床技能培训中心在临床医学教育中的作用初探

临床医学是医学教育的关键,随着社会的进步,科技的发展及患者自我保护意识的提高,传统的临床医学技能教育模式面临新的考验。本文探讨了医学模拟教学在临床教学中的重要意义,介绍了临床技能培训中心的建设及应用评价,对其未来的发展方向进行了展望。