Seeing faces: The role of brand visual processing and social connection in brand liking

This paper investigates how brands—through visuals—can fill a void for consumers experiencing a lack of social connection. Using psychometric measures and mock advertisements with visuals of human faces and non‐faces, Study 1 shows that seeing faces relates to greater brand liking with processing fluency mediating, and individual loneliness and tendency to anthropomorphize moderating the effect. Study 2 replicates findings with other‐race faces corroborating that fluency but not ethnic self‐referencing underlies the effect. Study 3 complements the psychometric measures of Studies 1 and 2 with eye tracking data to demonstrate that fluency correlates with distinct patterns of attention. Study 4 uses actual brand stimuli to show that effects are robust and extend beyond advertisements. Taken together, the findings show that communicating brand names in conjunction with visuals seen by consumers as human faces can increase brand liking.     

联结竞争对听写困难儿童形音联结编码的影响

听写困难是一种发生率较高的儿童学习障碍现象。听写困难的认知机制,主要包括语音加工缺陷、字形表征缺陷以及形音联结编码缺陷。本研究通过两个实验,考察了整字语音竞争和部件语音竞争,对听写困难儿童形音联结编码的影响。结果发现,在不同条件下,听写困难儿童的形音联结水平都落后于正常儿童;整字语音竞争显著干扰了正常儿童的形音联结编码,但对听写困难儿童的影响并不明显;与之相反的是,部件语音竞争对听写困难儿童的干扰更为明显。研究结果支持听写困难儿童的形音联结编码缺陷理论。在此基础上,听写困难儿童的形音联结较少受到整字语音的竞争干扰,但更容易受到部件语音的竞争干扰,这可能是因为,他(她)们的整体字形加工或表征存在缺陷,导致原生字字形和语音信息难以被激活,以及合体字的部件信息得到更多的加工所致。     

不同类别品牌延伸认知效果的眼动评估

以大学生为被试,利用眼动记录技术,结合言语理解中的歧义句研究范式,将品牌名称嵌入句子环境中,探讨消费者评估不同类别著名品牌的延伸效果时的认知加工特点。结果发现:(1)消费者对不同类别的品牌延伸产品进行评估时的心理过程相同;(2)品牌延伸必须在一定的范围内进行,最好是在品牌主打产品所在类别的内部进行延伸。     

数字有形状吗?数字信息精确性和品牌标识形状的匹配效应

数字的精确性(精确 vs.大概)会影响人们的各种心理与推断, 本文在已有研究的基础上提出数字精确性与形状之间存在关联。具体而言, 精确数字会更有可能被感知为多角, 而大概数字更可能被感知为圆润。实验1和2分别通过内隐联想测试和消费情境确认这一效应的存在, 实验3进一步探讨了流畅性感知对上述匹配效应影响消费者产品评价的中介作用, 实验4则通过反转数字的性别象征意义, 提出了匹配效应的边界条件：当人们头脑中形成“精确=女性、大概=男性”的联系时, 会产生精确数字-圆润形状和大概数字-多角形状的匹配关系。这些结果说明了数字信息与形状信息之间存在认知关联, 它对理解个体如何加工数字信息、形状信息以及企业如何利用这些信息提供了一定的启发意义。     

论品牌资产——一种认知的观点

品牌资产是当今营销研究领域的一个重要概念。文章以大量国外相关研究成果为佐证,从人类认知的角度对品牌资产的本质、品牌资产的形成和作用机制进行了系统地分析和论述。文章指出,品牌资产就是消费者关于品牌的知识,包括品牌名字与产品类别、产品评价和关联物(有关产品的信息或线索)的记忆联想;品牌资产是在品牌名字的基础上经过营销活动和消费者产品购买、使用经验的共同作用形成的;品牌资产的价值主要体现在对产品销售的促进和品牌延伸。     

Consumers’ Response to an Advertisement Using Brand Popularity in a Foreign Market

Abstract : This research examined how domestic consumers respond to an advertisement using brand popularity in a foreign market. By using structural equation modeling, it shows that the consumers’ response can change as a function of three characteristics of brand popularity in a foreign market: (a) expertise of foreign consumers, (b) similarity between domestic consumers and foreign consumers, and (c) animosity to a foreign country. Meanwhile, the similarity effect is found to be stronger for high‐preference heterogeneity than low‐preference heterogeneity. This research documents the importance of understanding the underlying mechanism to determine the effects of brand popularity in a foreign market on brand attitude and purchase intention.     

Consumer evaluation of net utility: Effects of competition on consumer brand selection processes

This study explores how brand-related information is integrated within a competitive environment. Specifically, we develop a structural equation model of competition between two brands, which includes each brand's price-quality characteristics (i.e., net utility). The model simultaneously tests how the net utility of the focal and competing brands affects consumers' attitudes, intentions, and choice regarding the focal brand. This study extends existing research with the findings that price-quality evaluations of a focal brand and net utility perceptions of competing brands influence consumers' attitudes, intentions, and choice regarding the focal brand. Thus, in order to attract consumers to their brands, marketers should focus not only on improving the performance and net utility of their own brands, but also on studying competing brands in the marketplace.     

Consumers' product evaluation: a study of the primary evaluative criteria in the precious jewellery market in the UK

It is normally argued that consumers make their purchase decisions on the basis of their evaluation of, and knowledge about, the product attributes. This paper reports findings from a research study, which was conducted to determine the nature and type of evaluative criteria used by an individual while purchasing a piece of precious jewellery. In doing so, the study looked into the significance of product category knowledge, brand familiarity and brand consciousness in product evaluation. A questionnaire was sent to 500 consumers of precious jewellery in five major cities of the UK. Results indicate that, in general, subjective attributes are more important for people buying precious jewellery than the objective attributes. The significance of specific attributes during product evaluation could vary according to one's level of product category knowledge, brand familiarity and brand consciousness. The paper discusses implications for the marketers. Copyright © 2001 Henry Stewart Publications.     

金融消费者的品牌效应及其心理影响机制研究

本研究从金融消费者的行为分析视角出发,以我国商业银行品牌为研究对象,提出了金融品牌效应心理影响机制的理论模型,并从形象可信、网点便捷、业务技能、服务态度以及营业环境等五个银行品牌消费选择影响因素出发,对其进行了实证检验,验证了品牌效应心理影响机制的客观存在,揭示出消费态度与品牌传播之间的内在联系与作用规律,从而为金融消费者行为决策提供了有效的理论模型诠释。     

国外品牌人格研究述评

品牌人格是指消费者所感知的品牌所体现出来的一套人格特征。根据国外文献中存在的品牌人格相关研究这条线索,介绍了品牌形象论及品牌形象维度论两个派系关于品牌人格的定义,基于人格类型论和人格特质论两个理论源泉回顾了品牌人格的维度构成,并分别从消费者视角及企业视角归纳分析了品牌人格的影响作用,最后从研究内容、研究方法及理论借鉴三个方面探讨了现有研究的不足,并展望了品牌人格的研究趋势。