The psychology of hate: Moral concerns differentiate hate from dislike

We investigated whether any differences in the psychological conceptualization of hate and dislike were simply a matter of degree of negativity (i.e., hate falls on the end of the continuum of dislike) or also morality (i.e., hate is imbued with distinct moral components that distinguish it from dislike). In three lab studies in Canada and the United States, participants reported disliked and hated attitude objects and rated each on dimensions including valence, attitude strength, morality, and emotional content. Quantitative and qualitative measures revealed that hated attitude objects were more negative than disliked attitude objects and associated with moral beliefs and emotions, even after adjusting for differences in negativity. In Study 4, we analysed the rhetoric on real hate sites and complaint forums and found that the language used on prominent hate websites contained more words related to morality, but not negativity, relative to complaint forums.     

Generalized Dispositional Distrust as the Common Core of Populism and Conspiracy Mentality

Populism and beliefs in conspiracy theories fuel societal division as both rely on a Manichean us-versus-them, good-versus-evil narrative. However, whether both constructs have the same dispositional roots is essentially unknown. Across three studies conducted in two different countries and using diverse samples (total N = 1,888), we show that populism and conspiracy mentality have a strong common core as evidenced using bifactor modeling. This common core was uniquely linked to (aversive) personality, namely the Dark Factor of Personality (D), beyond basic personality traits from the HEXACO Model of Personality Structure. The association between D and the common core, in turn, was fully accounted for by distrust-related beliefs as captured in cynicism, dangerous and competitive social worldviews, sensitivity to befallen injustice, and (low) trust propensity. Taken together, the results show that populism and conspiracy mentality have a shared psychological basis that is well described as a sociopolitically flavored manifestation of generalized dispositional distrust. The findings thus underscore the value of generalized trust for societal functioning and suggest that increasing trust may simultaneously combat both populism and beliefs in conspiracy theories.     

Service with style and smile. How and why employees are performing emotional labour?

IntroductionThree main emotion regulation strategies (naturally felt emotions, reappraisal and emotion suppression) have been identified among customer service agents. Each has an important impact on employees’ attitudes. Yet, employees are likely to combine these strategies in what we call emotion regulation styles.ObjectivesTwo studies aimed at identifying the emotion regulation styles used by customer service employees and at linking these styles to organizational consequences and motivation to perform emotional labour.MethodTwo studies (n₁ = 147 and n₂ = 195) evaluated the use of these strategies. Measures of job attitudes (satisfaction, affective commitment and intention to quit) were taken, as well as measures of motivation to perform emotional labour.ResultsSix styles were identified; four were common to both studies. Globally, employees classified as suppressors (use of emotion suppression only) or as non-regulators (no strategy used) reported lower levels of job satisfaction and affective commitment toward their organization compared to employees who used a flexible style (use of all three strategies) or an authentic style (use of reappraisal and expression of the naturally felt emotions). Employees adopting an acting style (use of emotion suppression and reappraisal) or a reappraising style (marked by preferential use of reappraisal) obtained results located between the non-regulating and the suppressing styles on one hand, and the authentic and the flexible styles on the other hand. Employees adopting a suppressing or a non-regulating style also manifested lower levels of motivation to regulate their emotions.ConclusionResults suggest that employees use a dynamic range of styles, which differ in their associated consequences.     

The Effects of Dysphoria and Personality on Negative Self-Referent Attitudes and Perceptions of the Attitudes of Others

The cognitive model of depression posits that depressed individuals harbor more dysfunctional self-referent attitudes, but little is known about how depressed individuals perceive the attitudes and perceptions of others in their social arena. This study examined whether dysphoric individuals perceive others to hold equally negative attitudes about themselves, and whether such perceptions depend on sociotropic (i.e., highly invested in social approval and relationship success) and autonomous (i.e., highly invested in vocational or academic achievement and goal attainment) personality styles. A sample of undergraduate students (N = 197) was recruited, and after the assessment of their depression symptoms and personality style, participants read vignettes that described negative scenarios, and imagined that these scenarios occurred to themselves or the general university student. After reading each vignette, participants also rated their agreement with a number of statements that assessed dysfunctional attitudes. Results indicated that elevated dysphoria (i.e., showing signs of depression) scores were positively associated with dysfunctional self-referent attitudes. Further, moderational analyses examining the interaction of sociotropy and dysphoria did not support the hypothesis that individuals higher on dysphoria and sociotropy were less likely to perceive others as harboring negative attitudes about themselves in comparison to those with elevated dysphoria and lower levels of sociotropy. Last, individuals showing elevated dysphoria and higher scores on subdomains of autonomy were more likely to perceive others as exhibiting negative attitudes about themselves than those with low levels of the trait. These findings, their implications, and strengths and limitations of the current investigation are further discussed.     

The Campbell Paradigm as a Conceptual Alternative to the Expectation of Hypocrisy in Contemporary Attitude Research

Hypocrisy—professing a general attitude without implementing corresponding attitude-relevant behavior—is, according to Ajzen and Fishbein (2005), commonly found in attitude research that aims to explain individual behavior. We conducted two studies that adopted the Campbell paradigm, an alternative to the traditional understanding of attitudes. In a laboratory experiment, we found that specific attitude-relevant cooperation in a social dilemma was a function of people’s pre-existing general environmental attitude. In a quasi-experiment, we corroborated the reverse as well; engagement in attitude-relevant dietary practices was indicative of environmental attitude. When using Campbellian attitude measures, there is no room for hypocrisy: People put their general attitudes into specific attitude-relevant practices, and differences in people’s general attitudes can be derived from their attitude-relevant behavior.     

Fight and Flight: Evidence of Aggressive Capitulation in the Face of Fear Messages from Terrorists

In an era of digital technology and the Internet, terrorists can communicate their threats directly to citizens of Western countries. Yet no research has examined whether these messages change individuals' attitudes and behavior or the psychological processes underlying these effects. Two studies (conducted in 2008 and 2010) examined how American, Australian, and British participants responded to messages from Osama bin Laden that threatened violence if troops were not withdrawn from Afghanistan. Heightened fear in response to the message resulted in what we call “aggressive capitulation,” characterized by two different group‐protection responses: (1) submission to terrorist demands in the face of threats made against one's country and (2) support for increased efforts to combat the source of the threat but expressed in abstract terms that do not leave one's country vulnerable. Fear predicted influence over and above other variables relevant to persuasion. Theoretical and practical implications are discussed.     

Extreme‐Right Voting in Western Europe: The Role of Social‐Cultural and Antiegalitarian Attitudes

The joint impact of antiegalitarian attitudes and social‐cultural attitudes on citizens’ tendency to vote for extreme right‐wing political parties was investigated. In the first study, we explored these attitudes in representative samples of seven Western European countries. In a follow‐up study, we predicted respondents’ likelihood of voting for a Dutch right‐wing party on the basis of the measures of social‐dominance orientation (as an indicator of antiegalitarian attitudes) and right‐wing authoritarianism (as an indicator of social‐cultural attitudes). Our findings demonstrated that voting for extreme right‐wing parties was associated more consistently with antiegalitarian attitudes than with social‐cultural attitudes. Moreover, the effect of antiegalitarian attitudes was partly mediated by migration attitudes (Study 1) and ethnic prejudice (Study 2). We discuss the finding that antiegalitarian attitudes are more strongly related to extreme right‐wing voting than social‐cultural attitudes.     

A test of the inventory of attitudes towards seeking mental health services

This study investigates the construct validity, composite reliability and concurrent validity of the Inventory of attitudes towards seeking mental health services (IASMHS). A large sample of Irish police officers (N = 331) participated in the study. Confirmatory factor analysis supported the three-factor structure of the scale, while composite reliability results demonstrated that the IASMHS possessed excellent internal reliability. Structural equation modelling indicated that help-seeking propensity was the strongest predictor of intentions to engage in psychological counselling followed by psychological openness. Neuroticism was a weak, significant predictor of intentions. Implications of these results are discussed in relation to improving utilisation rates of mental health services.     

When Does Framing Influence Preferences,Risk Perceptions,and Risk Attitudes? The Explicated Valence Account

When faced with an expected loss and a choice between a sure option and a risky option, the gain–loss framing of the problem has been shown to influence option preference. According to prospect theory, this framing effect is the result of contradictory attitudes about risks involving gains and losses. This article develops and tests an alternative explicated valence account (EVA), which proposes that preference reversals are caused by differences in the explicated outcome valences of the options under consideration. EVA can account for previous findings where framing effects are observed, eliminated, or even reversed. In two experiments, EVA successfully predicted when framing effects were observed, eliminated, and reversed. The findings also showed that although framing influenced risk perception, it did not influence risk attitudes. Copyright © 2015 Her Majesty the Queen in Right of Canada Journal of Behavioral Decision Making © 2015 John Wiley & Sons, Ltd.