The impact of surface acting on coworker-directed voluntary workplace behaviours

The effects of emotional labour, that is, managing one’s emotions for work, not only predict a range of intrapersonal and organizational outcomes but can also spillover to affect non-work relationships. Despite this, relatively little is known about whether the performance of surface acting affects behaviours towards more proximal organizational members, how this occurs, and the role of supportive relationships in influencing this relationship. In this article, we examine the relationships between surface acting, state positive and negative affect, and co-worker support on co-worker-directed interpersonal behaviours in the workplace. Survey data collected at multiple time points suggest a moderated mediation model, in which surface acting interacts with co-worker support to influence employees’ voluntary behaviours through state affect. Specifically, our findings suggest that surface acting increases subsequent engagement in deviance behaviours by increasing the experience of negative affective states, especially when co-worker support is low. Surface acting also decreases the subsequent engagement of organizational citizenship behaviour through decreasing the experience of positive affective states. We conclude with a discussion of how surface acting can consequently lead to negative spirals in the organization and the implications of this for practice.     

Évaluation de la formation,auto-efficacité et bien-être affectif au travail chez les magistrats de l’ordre judiciaire : le rôle médiateur du sentiment d’appartenance sociale

Within the context of research evaluating magistrate-training programs, a questionnaire was sent electronically to three generations of French judges each from a different graduating class of the École nationale de magistrature (n = 147). The present study explores relationships between evaluation of initial training, perceived self-efficacy, feeling of relatedness in the workplace and emotional well-being at work. Our results show that feeling of relatedness in the workplace completely mediates the relationship between training evaluation and perceived self-efficacy as well as between training evaluation and well-being at work. In conclusion, practical applications of this study as well as future research in the field are discussed.     

Workplace ethics culture and work engagement: The mediating effect of ethical leadership in a developing world context

This study examined the mediating effect of ethical leadership on the relationship between workplace ethics culture and work engagement among employees in a railway transport organisation in the Democratic Republic of the Congo (DRC). The sample consisted of permanently employed staff in a railway organisation in the DRC (n = 839; females = 32%). The employees were required to complete the Ethical Leadership Scale (ELS), the Ethical Corporate Virtue model (ECV) and the Utrecht Work Engagement Scale (UWES). Mediating regression analyses were conducted to predict work engagement from workplace ethics culture, partialling out ethical leadership. The results show that workplace ethics culture had a significantly positive effect on work engagement. The results further indicated that workplace ethics culture, through the mediation of perceived ethical leadership, had a significantly positive effect on the work engagement dimensions of vigour, dedication and absorption. The findings provide evidence that ethical leadership plays a crucial role in shaping workplace ethics culture and employees’ level of work engagement in an emerging country work setting.     

Hijab in the American workplace: visibility and discrimination

While the initial purpose of this article was to outline online collective action (OCA) towards promoting the rights of hijab-wearing Muslim women in the workplace, it became apparent that there were substantial impediments to this solidarity. Thus, the bulk of it takes up these obstacles, arguing that American hijabis face structural discrimination and Muslims in the United States are subjected to heightened discrimination when they are highly visible to the mainstream culture. This article reviews two cases of workplace discrimination against hijabis and the reactions to these incidents on the Huffington Post, Los Angeles Times, and hijab-oriented blogs. Findings indicate that intolerance of Muslims is prevalent across various political affiliations and apprehension associated with hijabi rights could be related to the perceived decline of white privilege. The analysis also demonstrates that there may be impediments to solidarity with hijabi rights within Muslim communities due to disagreements on the Qur’anic mandate of modesty, divergent perspectives on how Muslims can best promote their rights and ensure their safety, and misunderstandings related to the rights guaranteed under reasonable accommodation. Despite the various obstacles to solidarity with hijabis, the article traces various forms of OCA at local, national and international levels that were encountered on social media platforms.     

Coping With Strain (CWS) course – its effects on depressive symptoms: A four‐year longitudinal randomized controlled trial

The Coping With Strain (CWS) course is a modification of the Coping With Depression (CWD) course. CWD is by far the most studied psycho‐educational intervention to reduce and prevent depression, but CWD has never been tested in a randomized controlled trial in the workplace. This study seeks to examine the extent to which CWS, on a short‐term and a long‐term basis, reduces depressive symptoms in employees. After advertising at workplaces, 119 employees were randomized into Intervention Group I (IG1), which immediately participated in CWS, or Intervention Group II (IG2), which functioned as a control group for six months until its participation in CWS. The follow up period lasted for four years in both IG1 and IG2. Linear mixed models were fitted to the data. Depressive symptoms were significantly reduced during the course. The reduction of depressive symptoms was maintained over a period of four years in both IG1 and IG2, although there is a slight increase towards the end of the follow‐up period. CWS is effective in reducing depressive symptoms among employees. The effects are long lasting and may be maintained over a period of four years.     

Embracing darkness: clinical work with adolescents and young adults addicted to sexual enactments

This paper described common themes and transitions in the treatment of adolescents and young adults presenting as addicted to sexual enactments. Central to their experience is a highly addictive reliance on a bad object, which both enables and relies upon sexually perverse enactments. The paper follows the therapeutic process with patients seen in either group or individual long-term psychotherapy. Their experience is understood in the context of theories central to the work at the Portman Clinic relating to perversion and addiction, combined with some ideas from the field of criminology. Patients usually start by noticing their relationship with their compulsive behaviour, moving from a passive stance to a perception of themselves as active agents. They discover moments that are described as ‘pressing a button’, at which they move from passivity to taking perverse action. Those insights lead to a slowing down of the addictive cycle and emergence of phantasies, core complex anxieties and even hopes, all desperately avoided by taking sexualised action. The paper follows a pathway of change and transformation, which when successful enables patients to reduce or cease addictive behaviours by coming in contact with a good object, enabling both emotional pain and the experience of potency and hope.     

Alignment and Misalignment in Personal and Organizational Spiritual Identities

This article reports on an Australian empirical study that aimed to explore how managers and professionals experience spirituality in the workplace. The rationale for the study lay in the paucity of empirical studies on workplace spirituality in Australia, as compared with the burgeoning literature published in the United States (Bell, Rajendran, & Theiler, 2012, p. 68). Through an inductive and interpretive approach, the analysis gave rise to a grounded theory concerned with personal and organizational spiritual identity. Organizational spiritual identity was communicated through values, practices, discourse, nonverbal artifacts, written documents, policies, and contributions to charities, for example. When personal and organizational spiritual identities were misaligned, the potential for conflict and dilemmas with damaging consequences for employees and organizations intensified.     

工作场所无礼行为的溢出和交叉效应:超越职场范围的负性作用机制

以往研究通常考查工作场所无礼行为对接收者个人和工作场所内相关结果的影响。而近来研究指出,无礼行为会超出工作场所的界限产生溢出效应,且工作场所无礼行为会对接收者之外的他人产生消极作用,即工作场所无礼行为的交叉效应。在综述国内外相关文献的基础上,总结出了溢出和交叉效应的产生机制,包括消极情绪和情感在无礼行为溢出效应中的中介机制,以及压力传递在无礼行为引发的消极情绪和行为反应与工作-家庭冲突中的中介角色;深入探讨了共情在无礼行为交叉效应中的调节机制和社会阻抑在无礼行为交叉效应中的中介机制;并建议未来相关研究选取新的结果变量视角、探究新的中介机制和边界条件以及进一步整合无礼行为的溢出和交叉的连锁效应机制     

Workplace and family support and work–life balance: Implications for individual psychological availability and energy at work

This study presents three studies that explore the ways in which multiple support sources (workplace and family social support) help individuals to experience work–life balance (WLB) and thereby develop a sense psychological availability and positive energy at work. We examine this serial mediation model across three population groups in Israel using time-lagged data from part-time students (sample 1), as well cross-sectional data from workers in the industrial sector (sample 2) and physicians in public hospitals (sample 3). The results indicate a complex process in which workplace and family support augment employee positive energy through WLB and psychological availability. The findings shed light on the importance of support from work and nonwork sources for the pursuit of employees to achieve balance in the spheres of work and life and suggest that the WLB helps in the development of psychological availability and augmenting employee positive energy.