Managing diversity in organizations: An integrative model and agenda for future research

The literature on policies, procedures, and practices of diversity management in organizations is currently fragmented and often contradictory in highlighting what is effective diversity management, and which organizational and societal factors facilitate or hinder its implementation. In order to provide a comprehensive and cohesive view of diversity management in organizations, we develop a multilevel model informed by the social identity approach that explains, on the basis of a work motivation logic, the processes by, and the conditions under which employee dissimilarity within diverse work groups is related to innovation, effectiveness, and well-being. Building on this new model, we then identify those work group factors (e.g., climate for inclusion and supervisory leadership), organizational factors (e.g., diversity management policies and procedures, and top management's diversity beliefs), and societal factors (e.g., legislation, socioeconomic situation, and culture) that are likely to contribute to the effective management of diversity in organizations. In our discussion of the theoretical implications of the proposed model, we offer a set of propositions to serve as a guide for future research. We conclude with a discussion of possible limitations of the model and practical implications for managing diversity in organizations.     

Job insecurity and well-being: The moderating role of job dependence

Job insecurity has become more relevant during the last decades as more flexibility from the workforce and organizations is demanded in the labour market. It has frequently been suggested that job insecurity is a more severe stressor for those who are more dependent on their job. The present study investigates the association between job insecurity and employee well-being by focusing on how employees’ dependence on the job moderates this relationship. Two types of financial dependence (subjective financial dependence and relative contribution to the household income) were studied, along with an indicator of a more psychological dependence on work in general (work involvement). In addition to this, both quantitative and qualitative job insecurity were included. The proposed relations were tested in a sample of Swedish accountancy firm employees. The results of moderated hierarchical regression analyses showed that subjective financial dependence, household contribution, and work involvement moderated the relation between both job insecurity dimensions and job satisfaction. No moderations were found with mental well-being as an outcome. This implies that the extent to which someone depends on their job is important for how job insecurity relates to job satisfaction.     

“Toxin handling” and well-being: The case of the human resources manager

This study uses the job demands–resources model and multiple role theory to gain an understanding of the “toxin handling–well-being” relationship. “Toxin handlers” are empathetic managers willing to try to address pain and suffering in organizations (Frost, 2007). We use data from semistructured, in-depth interviews with HR managers to investigate the impact of the toxin handling role on well-being. The interviews indicate that toxin handling does not necessarily lead to the toxin handler’s ill health, because factors such as organizational and personal resources can influence that relationship. Further, toxin handlers can face very different toxin handling demands. These differences in the toxin handler’s resources and demands can lead to the full spectrum of possible health consequences of toxin handling (from decreased to enhanced health) for different toxin handlers.     

Enjoyment as a mediator in the relationship between task characteristics and work effort: An experience sampling study

We studied the mediating role of enjoyment in the relationship between task characteristics and work effort. To this end, an experience sampling study was implemented in which 50 employees reported on the characteristics of the task they were performing, their level of enjoyment, and their level of work effort five times a day for five working days. Results revealed that, at the concurrent level, task characteristics related to changes in task enjoyment, and that these changes were related to changes in work effort. Moreover, the relationships did not disappear when controlling for the three critical psychological states of the job characteristics model (i.e., experienced meaningfulness, experienced responsibility, and knowledge of the results). No cross-lagged relationships were found between enjoyment and work effort. Implications for studies on effort and motivation as well as practical implications are discussed.     

Interpersonal perception in cross-group interactions: Challenges and potential solutions

This review provides a framework for theorising about the processes that give rise to interpersonal perception during encounters between two individuals who belong to different groups. Consistent with a dyadic approach, interpersonal perception is considered a function of the unique and combined effects of the perceptions and behaviours of both partners involved in the interaction. A model is presented in which negative expectancies give rise to feelings of anxiety and behavioural displays of anxiety, both of which in turn influence interpersonal judgements. Factors that vary at the level of the perceiver, target, and the interaction are examined as moderators of interpersonal perception. Lastly, given that the study of interpersonal perception within cross-group dyadic encounters is relatively new, several strategies that show promise for improving interpersonal perception are discussed. Turning towards the future this article concludes by discussing how research and theory outside the domain of intergroup relations can be used to develop innovative methods for improving perception processes.     

The prediction of turnover intention by means of employee engagement and demographic variables in a telecommunications organisation

This study sought to determine the prediction of turnover intention by employee engagement and demographic variables in a large South African information and communication technology (ICT) organisation. Cross-sectional survey data was collected from the organisation. Using a sample of 2276 participants the Utrecht Work Engagement Scale (UWES) was employed to measure employee engagement, while the Intention to Stay Questionnaire (ISQ) measured turnover intentions. Employee engagement was significantly negatively related with turnover intentions. A factor analysis conducted on the UWES indicated that activation accounted for 10% of the variance in turnover intentions. Age and tenure had statistically significant negative relationships with turnover intentions, whilst qualification and race had significant positive relationships with turnover intentions. The results also confirmed the predictive model of employee engagement as well as the impact of the demographic variables of race, age, tenure on turnover intentions. The study has practical implications in relation to its ability to contribute to human resources activities in the form of differentiated remuneration and retention strategies based on differences in age and tenure.     

Evaluation de la capacité de travail des seniors : l’apport des compétences perçues

The Work Ability Index (Ilmarinen, Tuomi, & Klockars, 1997; Ilmarinen, 2007) is a validated tool extensively used in epidemiological studies to measure older workers work ability. The WAI is relatively focused on health. The VOW/QFT (Hellemans, 2010, 2011, 2013) proposes to expand the notion of work ability with these competences, beyond the issue of functional ability. This contribution aims to test convergences and divergences between the WAI and the two work ability indices of the VOW/QFT, and also their respective predictors. Analyzes, conducted with 254 workers subject to medical visits, have shown especially that WAI scores and evolution of ability scores from the VOW/QFT are highly correlated, generally and among laborers, but not among employees. The results highlight the interest accounting for perceived competence for assessing work capacity among employees.     

Analysis of responses to work-home interaction as measured by the SWING

The primary objective of this study was to analyse the responses of the Survey Work-home Interaction-Nijmegen – (SWING) using the Rasch measurement model. A quantitative, cross-sectional research design was used. Paper-and-pencil copies of the SWING were distributed to heterosexual working couples that lived in the greater Gauteng region in South Africa (n?=?318; females?=?50%; age range 25 to 65, Black Africans?=?35%, various work sectors). The main findings of this study indicate that work-home interaction is a multidimensional construct that can validly be measured by the four SWING subscales: (1) negative work-home interaction; (2) positive work-home interaction; (3) negative home-work interaction; and (4) positive work-home interaction. Further validation work should seek to develop shorter and more efficient measures of SWING subscales.     

The merman: recovering from early abuse and loss

This paper explores once-weekly psychotherapy with a 10-year-old boy who had been physically abused and spent six years in various foster-homes before being placed with his birth father and family. This case has many parallels with the experience of late adopted children who may struggle to think about and emotionally digest the experiences of their early lives, while also facing the challenge of joining a new family. This boy's longing for, resentment of and identification with his birth mother were actively communicated through drawings and re-enactments. His expectation of an object as unpredictable and unreliable made it difficult for him to apprehend different experiences with his family and in therapy. Exploring the nature of his internal objects and gradually enabling him to bring feeling and thought into closer proximity provided one way of giving meaning to experiences he could not remember or understand. Technical difficulties in working with a child who actively flaunted the boundaries of the sessions are considered, as is the importance of a containing network surrounding the child.     

Socioanalytic theory and work behavior: Roles of work values and political skill in job performance and promotability assessment

Socioanalytic theory postulates that job performance ratings are predicted by basic social motives moderated by social competency. The two motives are the motive to get along with others and the motive to achieve status and power. The present two-study investigation assessed these motives as work values and collected supervisors' job performance and promotability assessments. Social competency was assessed as political skill at work. The results provided strong and consistent support for the hypotheses, thus providing a more direct test of socioanalytic theory and extending it to demonstrate effects beyond overall job performance ratings on contextual performance and promotability assessments. Contributions and implications of these results, strengths and limitations, directions for future research, and practical implications are discussed.