Survey and behavioral measurements of interpersonal trust

Although many studies treat trust as a situational construct, individual differences can be used to study and predict trusting behavior. We report two studies, the first showing the psychometric properties of a new trust inventory (the Propensity to Trust Survey or PTS), the second study validating this inventory using the standard economic task, the Investment Game. The first study utilized online survey data (N > 8000) to show that the PTS scales were reliable and measured broad constructs related to Big Five personality domains. Trust was related to extraversion and negative neuroticism, and trustworthiness was related to agreeableness and conscientiousness. The second study (N = 90) validated the PTS trust scale as a predictor of behavior in the Investment Game. These findings are evidence that trust and trustworthiness are compound personality traits, and that PTS scales are preferable to general Big Five measures for predicting trusting behavior.     

To be or not to be trusted: The influence of media richness on defection and deception

When business transactions take place between strangers, individuals rely on the cues during communication to determine whether they can trust others’ intentions. How that process occurs in the context of computer-mediated, video-mediated, and face-to-face interactions is still somewhat unknown. We examine how media richness influences both affective-based and cognitive-based trust in the context of two studies with two different social dilemma scenarios. Further, we explore how these two types of trust influence not only non-cooperative behavior (defection) but also lying (deception). Results from the first study suggest cognitive-based trust mediates the relationship between media richness and defection, while results from both studies suggest that affective-based trust mediates the relationship between media richness and deception. Video-mediated communication solves some, but not all, of the problems inherent when interacting via communication technology.     

Learning words from reliable and unreliable speakers

Three studies examined whether 3- and 4-year olds would trust a reliable speaker over an unreliable speaker when learning a new word and whether that trust would be reversed, and the word mapping revised, when a trusted speaker later proved unreliable. Study 1 indicated that 3- and 4-year olds trusted a reliable speaker over an unreliable speaker. Study 2 indicated that some 4-year olds reversed trust and revised a word mapping when a trusted speaker later proved unreliable. Study 3 indicated that those 4-year olds who reversed trust and revised the word mapping were likely to maintain the revision and tended to favor the previously reliable speaker over time. These results are discussed in terms of the role of speaker reliability in young children's word learning.     

Beijing Calling... Mobile Communication in Contemporary China

Subsequently, with the recent wave of industrialization, China has become the “factory” of the globalized world. The modernization of this country, however, is not confined to the provision of production at a low added value: It also entails technological appropriation and innovation. In particular, China represents the biggest world market for mobile phones and will soon dominate the Internet market. In this country, the total number of mobile and fixed-line subscribers exceeds 750 million, and the total number of Internet users is more than 162 million. The present study focuses on how, after a decade of mobile phone use, the inhabitants of Beijing evaluate the changes in the social and communicative sphere as a result of the introduction of the mobile phone. In this paper, we present some results of a quantitative research, specifically focused on mobile communication. Based on face-to-face questionnaires administered to a convenient sample of 487 respondents, this study addresses the following research questions: After a decade of mobile phone use, how do Chinese people perceive the importance of this device? To what extent do the adoption and use of mobile phones increase or decrease social connectivity in contemporary China? To what extent does the use of mobile phones in everyday life enhance or reduce the communications – do they make you feel closer to or more distant from other people? What are the variables that predict users’ attitudes toward mobile phones in China?     

The price of deceptive behavior: Disliking and lying to people who lie to us

We hypothesized that frequency and quality of deception influences how people perceive those who lie to them and that people subsequently increase deceptive behavior as a consequence of being lied to. In Study 1, participants were covertly videotaped conversing with a partner. Following the conversation, participants evaluated partners, and partners reviewed the videotape, identifying deceptions that they told. Findings indicated that partner’s frequency of deception was inversely related to likeability. In Study 2, participants watched a videotape of a confederate who appeared to produce one or four exaggerated or minimized lies, and then evaluated the confederate. Participants and confederates subsequently engaged in a conversation. When participants witnessed either one exaggerated lie, one or four minimal lies, or no lies they trusted and liked the confederate more than when witnessing four exaggerated lies. Moreover, participants increased their own use of deception as a function of the severity and quantity of confederate’s lies.     

重视临床决策规则 因病施治

临床决策规则作为一种决策的工具日益受到重视和应用,依赖于大量原创性研究或循证医学的证据,旨在通过把临床资料数据的收集、整理和解释的过程标准化,指导选择诊疗手段或路线,降低临床决策中的不确定性,限制或减少不必要的检查和治疗,降低因不必要检查(测)和/或治疗所带来的医疗费用的支出,提高效率,使诊疗最优化,促进患者安全,维持或增进临床的后果。从临床决策规则的概念、存在的条件、研制方法、应用现状和未来发展方向和重点等几个方面加以论述。     

Drivers’ attitudes toward imperfect distraction mitigation strategies

Studies were conducted to assess driver acceptance of and trust in distraction mitigation strategies. Previous studies have shown that in-vehicle tasks undermine driver safety, and that there is a need for strategies to reduce the effects of in-vehicle distractions. Trust and acceptance of such strategies strongly influence their effectiveness. Different strategies intended to reduce distraction were categorized in a taxonomy. Focus groups were conducted to help refine this taxonomy and explore driver acceptance issues related to these strategies. A driving simulator experiment was then conducted using two of the strategies: an advising strategy that warns drivers of potential dangers and a locking strategy that prevents the driver from continuing a distracting task. These strategies were presented to 16 middle-aged and 12 older drivers in two modes (auditory, visual) with two levels of adaptation (true, false). Older drivers accepted and trusted the strategies more than middle-aged drivers. Regardless of age, all drivers preferred strategies that provided alerts in a visual mode rather than an auditory mode. When the system falsely adapted to the road situation, trust in the strategies declined. The findings show that display modality has a strong effect on driver acceptance and trust, and that older drivers are more trusting and accepting of distraction mitigation technology even when it operates imperfectly.     

Work attitudes,career success and health: Evidence from China

Research on the determinants and implications of career success, and in particular on how they are related to health among Chinese workers is scarce. This research explores the impact and relevance of individual attitudes of trust and organizational citizenship behavior on objective and subjective career success, and their relevance to physical and mental health. Further, we explore the moderating role of a career system on the relationships between work attitudes and career success. Using a random sample of 10,372 people in China we used multi-level linear regression methodology to explore a mediation–moderation model based on organizational theories. We found support for the impact of organizational citizenship behaviors and trust, for both objective and subjective career success as mediators of mental and physical health, and for a career system as a moderator, with significant differences emerging between workers employed in the public and private sectors. The results are important as they shed light on the relationship between work and life attitudes on outcomes of high relevance at national level. The original contribution would be of interest to policy makers at both organizational and national level.     

类别不确定下的特征推理是基于类别还是基于特征联结

共有3个实验探讨归类不确定情况下的特征推理是基于类别进行还是基于特征联结进行。实验1在中文条件下重复了Verde等人2005的实验,得出了与之相符的结果,这个结果用基于类别的理性模型的设想或者是用基于特征联结的设想都可以解释。实验2考察被试在靶类别的类别特征频次并且特征结合出现频次高低不同的条件下特征推理的情况,实验2的结果表明,高集中与低集中两种条件下特征推理没有显著差异,不符合特征推理是基于类别进行的设想,而与特征推理是基于特征联结进行的设想吻合。实验3进一步考察被试在特征结合出现的总频次并且靶类别中特征结合出现的总频次高低不同的条件下特征推理的情况,结果表明,在高结合条件下进行特征推理要优于在低结合条件,支持了在归类不确定情况下的特征推理是基于特征联结进行的设想。据此可以认为,人们的特征推理是基于特征之间联结的频次进行,而不是基于类别进行     

Antecedents of Internet Retailing Loyalty: Differences Between Heavy Versus Light Shoppers

Purpose  The purpose of this study was to explore the moderating effects of heavy versus light shoppers on antecedents of customer’s satisfaction and loyalty toward an Internet retailer. Design/Methodology/Approach  A model discusses the different mechanisms in building an effective exchange relationship with light versus heavy shoppers was developed and tested using Internet book store as the study object. With the assistance of a marketing research firm, an Internet-based survey was employed to gather information on 375 users of Internet bookstores in Taiwan. Findings  The results showed that price/value had a stronger effect on overall satisfaction for light versus heavy shoppers, while trust had a stronger effect on overall satisfaction for heavy versus light shoppers. The study also found that consumers’ irreplaceable asset generated from past transaction with a focal Internet retailer had strong effects on their loyalty responses. Implications  Understanding of the moderating role of heavy versus light shoppers on satisfaction and loyalty formation helps to advance our theoretical understanding of the different routes of satisfaction and loyalty formation for different shoppers. The results of this study can help to inform the practitioners that price may play a role in drawing light shoppers, while perceived trust of the Internet store is more important in retaining heavy shoppers. It also demonstrated the importance of building asset specificity in increasing customer loyalty. Originality/Value  This is one of the first studies to provide evidence of the moderating effects of heavy versus light shoppers on satisfaction and loyalty formation. It explained and tested empirically the different mechanisms of satisfaction and loyalty formation between two groups of consumers.