The role of self-efficacy in performing emotion work

This study used a sample of 154 cabin attendants to examine the role of self-efficacy in the performance of emotion work. On the basis of the literature, we hypothesized that self-efficacy would have a moderating influence on the relationship between emotional job demands (i.e., feeling rules and emotionally charged interactions with passengers) and emotional dissonance, and on the relationship between emotional dissonance and well-being (emotional exhaustion and work engagement). In addition, we predicted that emotional dissonance mediates the relationship between emotional job demands and well-being. The results of a series of hierarchical multiple regression analyses generally supported these hypotheses. Results confirmed that emotionally charged interactions with passengers are related to emotional exhaustion and engagement through their influence on emotional dissonance. Furthermore, self-efficacy buffers the relationship between emotional job demands and emotional dissonance, and the relationship between emotional dissonance and work engagement (but not exhaustion).     

Antecedents and outcomes of career plateaus: The roles of mentoring others and proactive personality

Although mentoring others and career plateaus are both common experiences for seasoned employees, they are rarely examined together. In this study, we considered mentoring others as an antecedent of career plateaus and emotional exhaustion and turnover intentions as outcomes of career plateaus for mentors. We also examined the moderating role of mentors' proactive personality. Results of hierarchical regression analyses based on 188 mentoring dyads indicated that career-focused mentoring alleviated both hierarchical and job content plateauing perceptions. Mentors' proactive personality moderated the relationship between career-focused mentoring and hierarchical plateauing such that the negative relationship is stronger for low proactive personality mentors. Hierarchical plateaus were positively related to mentors' emotional exhaustion and turnover intentions whereas job content plateaus only positively related to turnover intentions. Proactive personality moderated the relationship between job content plateaus and mentors' work-related attitudes such that the positive relationships were stronger for more proactive mentors. The implications and future research suggestions are discussed.     

The happy personality: Mediational role of trait emotional intelligence

This study examined the relationship between the Big Five personality traits (Gosling et al., 2003), trait emotional intelligence (EI) (Petrides & Furnham, 2001) and happiness (Argyle et al., 1989) in a sample of 112 (61 female) student and non-student participants. Strong dispositional determinants of happiness were identified. In line with previous findings, four of the Big Five, namely stability, extraversion, conscientiousness, and agreeableness, were positively correlated with both happiness and trait EI, which explained 18% of unique variance (over and above age and the Big Five) in happiness. Furthermore, a significant amount of shared variance between happiness and the Big Five was explained by trait EI, which partly mediated the paths from stability and conscientiousness to happiness, and fully mediated the link between agreeableness and happiness. Limitations and implications are discussed.     

Forgiveness, personality and gratitude

Recent evidence indicates that personality plays a role in the study of forgiveness, but the literature has been limited. This study sought to determine whether gratitude accounted for a significant portion of the variance beyond that of personality in the study of dispositional forgiveness (enduring resentment, sensitivity to circumstances, and overall propensity to forgive). One hundred and fifty-two Portuguese college students (51% females and 49% males, mean = 21.10 years) participated in the study. The results confirmed that personality, particularly agreeableness and neuroticism correlate with enduring resentment and overall tendency to forgive. Additionally, results using multiple regression models indicated that gratitude explained a significant amount of variance of overall propensity to forgive.     

School achievement strongly predicts midlife IQ

The relationship between measures of IQ and standardized school achievement tests is well established at around r ≈ 0.5 when the two are measured in close proximity. The current paper examined the stability of this correlation when comparing elementary school achievement (grades 3–8) and midlife IQ. Iowa Adoption Study participants who had standardized school achievement measures (ITBS) on file were given the WAIS-III. Mean age at IQ testing was 44.01 years (SD 6.65 years). The correlation between school achievement and WAIS-III FSIQ was r = 0.64, suggesting substantial life span stability in this relationship. Furthermore, elementary school achievement was substantially correlated with occupational status and household income at midlife. These findings suggest that standardized school achievement data is a useful measure of premorbid IQ.     

Reconstructing N: A New Approach to Measuring Emotional Sensitivity

Neuroticism (N) assesses emotional sensitivity or lability, but the construct is poorly defined and instruments used to assess N are marred by a number of psychometric shortcomings. Neuroticism is also described in an overtly pejorative way, with items keyed for themes reflecting low self-esteem, anxiety, and depression. The present paper presents a revised model based on a new questionnaire entitled the Emotional Sensitivity Scale (ESS). Using an innovative scenario technique to generate items, exploratory factor analysis of the responses of 242 participants yielded orthogonal dimensions for positive (other-oriented) and negative (self-centered) emotional sensitivity, and the structure was confirmed using confirmatory factor analysis. Validation studies showed that the ESS dimensions were related in systematic ways to related psychometric instruments and that, as predicted, participants scoring high on the positive dimension were better able to recognize displayed emotions. The new scale offers a basis for extending the research on emotional sensitivity using empirically discriminable positive and negative components.     

Seemingly Anomalous WISC-IV Full Scale IQ Scores in the American and Canadian Standardization Samples

The American and Canadian standardization samples for the fourth edition of the Wechsler Intelligence Scale for Children were used to ascertain the prevalence of “seemingly anomalous” Full Scale IQ (FSIQ) scores for all possible sums of scaled scores combinations of the Verbal Comprehension Index, Perceptual Reasoning Index, Working Memory Index, and Processing Speed Index. About 1% of FSIQ scores in both samples were anomalous (that is, fell outside the range of the four indices). Interestingly, the prevalence of anomalous scores was higher at the extremes of the FSIQ distribution. Moreover, anomalous FSIQ scores occurring above or below the mean of the FSIQ distribution (that is, 100) were larger or smaller, respectively, than any of the four indices. Furthermore, if the range of the four indices did contain the FSIQ (the non-anomalous case), when the FSIQ was below or above 100 it tended to be located distally in the half-segment of the range furthest below or above 100, respectively. A non-technical intuitive analogy from Olympic sports and a statistical explanation for the findings are provided. Important implications for practitioners are also presented. Portions of this paper were presented March 17, 2006 at the 20th annual Joseph R. Royce Research Conference, Department of Psychology, University of Alberta, Edmonton, Alberta.     

Psychological strain and emotional labor among police-officers: A diary study

The authors examined the relationship between psychological strain, emotional dissonance and emotional job demands during a working day of 65 Dutch (military) police officers, using a 5-day diary design. We hypothesized that emotional dissonance partly mediated the relationship between psychological strain at the start and at the end of a work shift. We also tested the mediating role of emotional dissonance between emotional job demands and psychological strain at the end of a work shift. Results of structural equation modeling analyses showed that psychological strain at the start of a work shift had a positive effect on the experience of emotional dissonance and psychological strain at the end of a work shift. Emotional dissonance partly mediated the relationship between psychological strain at the start and psychological strain at the end of a work shift. Results are discussed in light of conservation of resources theory (Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere Publishing Corporation).     

Emotional and personality-related aspects of persistent career decision-making difficulties

This study focused on examining the persistent aspects of career decision-making difficulties, using the Emotional and Personality-related Career decision-making Difficulties scale (EPCD; [Saka, N., Gati, I., & Kelly, K.R. (in press). Emotional and personality-related aspects of career decision-making difficulties. Journal of Career Assessment]). The contribution of four personality measures—general indecisiveness, self-esteem, trait anxiety, and identity status—to the prediction of persistent career decision-making difficulties was tested on 747 students, using a longitudinal design. Results indicated that individuals with high EPCD scores at the beginning of the academic school year had less confidence in their choice and were less close to making a decision about the major into which they wanted to be admitted at the end of the year. The moderate correlations between the EPCD score and the four personality measures supported the validity of the EPCD. Implications for counseling and future research are discussed.     

Jumping to interpretations: social anxiety disorder and the identification of emotional facial expressions

A small body of research suggests that socially anxious individuals show biases in interpreting the facial expressions of others. The current study included a clinically anxious sample in a speeded emotional card-sorting task in two conditions (baseline and threat) to investigate several hypothesized biases in interpretation. Following the threat manipulation, participants with generalized social anxiety disorders (GSADs) sorted angry cards with greater accuracy, but also evidenced a greater rate of neutral cards misclassified as angry, as compared to nonanxious controls. The controls showed the opposite pattern, sorting neutral cards with greater accuracy but also misclassifying a greater proportion of angry cards as neutral, as compared to GSADs. These effects were accounted for primarily by low-intensity angry cards. Results are consistent with previous studies showing a negative interpretive bias, and can be applied to the improvement of clinical interventions.