消费者满意度测量中的光环效应

以中国铁路客运服务为研究对象,采用问卷调查的方法,证实了在消费满意度实际测量中光环效应存在的客观性,并验证了消费者满意度测量中同样存在总体印象和显著维度两种光环效应。进一步研究发现,无论上述哪种类型光环效应,其影响都是通过对满意度直接影响较大的维度进行传递;因此,企业在改进消费者满意度时,完全可以利用光环效应,通过改进显著维度来弥补其他维度的不足。     

论儒家伦理道德的普遍性与特殊性——以北宋理学家吕大临的思想的个案分析为例

本文试图以北宋理学家吕大临的思想的个案分析为例,探讨儒家伦理道德的普遍性与特殊性。文章通过对吕大临思想中的“性”、“仁”、“理义”、“天理”、“时中”等观念的解析,讨论了吕大临对儒家“道德法则”的普遍性和特殊性的看法以及他在处理两者之间关系方面的观点。     

Beyond the Individual: Toward a Nomological Network of Organizational Empowerment

Empowerment research has generally been limited to the individual level of analysis. Efforts to study empowerment beyond the individual require conceptual frameworks suggesting attributes that define the construct and guide its measurement. This paper presents an initial attempt to describe the nomological network of empowerment at the organizational level of analysis--organizational empowerment (OE). Intraorganizational, interorganizational, and extraorganizational components of OE are described. Implications for empowerment theory and practice are discussed.     

Observational assessment systems use for basic and applied research

Three observational assessment systems, the Time-Sample Behavioral Checklist, the Staff-Resident Interaction Chronograph, and the Clinical Frequencies Recording System, are shown to have remarkable utility for a wide range of basic and applied research questions. The assessment systems have already been employed to measure independent and dependent variables in a number of treatment outcome and staff training studies and as measures in more basic studies of environmental history effects for chronic mental patients. Current and planned investigations employing the observational measures are outlined. These include psychometric studies of the instruments themselves, investigations of various parameters of ongoing treatment programs, and empirical validations of proposed nosological diagnostic schemas. Finally, several metamethodological issues germaine to observational assessment, in general, are noted, including the observation vs. interpretation debate and the role of precise observational measurement in applied research contexts.The research reported in this article was supported, in part, by Public Health Service Grants MH-15553 and MH-25464 from the National Institute of Mental Health, and by grants from The Joyce Foundation, Illinois Department of Mental Health and Developmental Disabilities, and the Purdue Research Foundation.Based on a paper presented at the 87th Annual Meeting of the American Psychological Association, New York City, September 1979, as part of a symposium New Assessment systems for residential treatment, management, research, and evaluation.     

心理授权研究的现状

心理授权是授权的个体内心体验的综合体,包含意义、自我效能感、自我决定以及影响四个维度。个体心理授权的影响因素方面包括个体特征、工作特征以及团体和组织特征等三个方面。心理授权不仅能作为自变量对相关工作态度、工作行为及绩效发挥积极的作用,也能作为中介变量对某些因素之间的关系起着中介作用。该文最后在对心理授权的相关研究进行总结的基础上,指出未来的研究有必要加强对心理授权的纵向过程研究等四方面问题的考察     

品牌信任结构及其测量研究

品牌信任就是在风险情境下,消费者基于对品牌品质、行为意向及其履行承诺的能力的正面预期而产生的认可该品牌的意愿。在文献研究和关键事件访谈的基础上,通过筛选条目、形成初步问卷、预测验和正式测验等程序,经探索性因素分析和验证性因素分析,发现品牌信任由品牌品质信任、品牌善意信任和品牌能力信任等三个维度构成。用于测量品牌信任的量表由21个条目组成,量表具有较好的信度和效度。     

The effects of morphine on fixed-interval patterning and temporal discrimination

Changes produced by drugs in response patterns under fixed-interval schedules of reinforcement have been interpreted to result from changes in temporal discrimination. To examine this possibility, this experiment determined the effects of morphine on the response patterning of 4 pigeons during a fixed-interval 1-min schedule of food delivery with interpolated temporal discrimination trials. Twenty of the 50 total intervals were interrupted by choice trials. Pecks to one key color produced food if the interval was interrupted after a short time (after 2 or 4.64 s). Pecks to another key color produced food if the interval was interrupted after a long time (after 24.99 or 58 s). Morphine (1.0 to 10.0 mg/kg) decreased the index of curvature (a measure of response patterning) during fixed intervals and accuracy during temporal discrimination trials. Accuracy was equally disrupted following short and long sample durations. Although morphine disrupted temporal discrimination in the context of a fixed-interval schedule, these effects are inconsistent with interpretations of the disruption of response patterning as a selective overestimation of elapsed time. The effects of morphine may be related to the effects of more conventional external stimuli on response patterning.     

Measurement and Indeterminacy in the Quantum Mechanics of Dirac

The quantum-measurement problem and the Heisenberg indeterminacy principle are presented in the language of the Dirac formulation of the quantum theory. Particularly the relationship between quantum state prior to measurement and the result of the measurement are discussed. The relation between the indeterminacy principle and the analog between quantum and classical systems is presented, showing that this principle may be discussed independently of the wave-particle duality. The importance of statistics in the treatment of many body systems is outlined and the approach to investigating God's interaction with human beings is discussed in this context. The treatment is nonmathematical.     

Reducing work-family conflict through different sources of social support

The present study examines the relationship between four sources of social support (i.e., spouse, relatives and friends, supervisor, and colleagues) and time and strain-based work-to-family and family-to-work conflict among 444 dual-earners. Gender differences with respect to the relationship between social support and work-family conflict were examined as well. The relationship between the sources of support and work-family conflict was tested using multiple regression analyses. Results showed that women reported more strain-based work-to-family conflict than men. Social support from spouse and from colleagues were related to family-to-work conflict, while none of the sources of social support were related to work-to-family conflict. Social support from supervisor and from colleagues were related differently to work-to-family conflict (time-based) and family-to-work conflict (strain-based) for men than for women. We conclude that social support is especially important in reducing family-to-work conflict.     

Future anhedonia and time discounting

The temporal location of an event influences the way people mentally represent that event. We suggest (a) that such representational differences can produce an affective forecasting error that we call future anhedonia, which is the belief that hedonic states will be less intense in the future than in the present, and (b) that future anhedonia plays a role in time discounting (i.e., the tendency to place a smaller present value on present events than on future events). Experiments 1a and 1b demonstrated that people are prone to future anhedonia, Experiments 2a and 2b ruled out artifactual alternatives, and Experiments 3a and 3b demonstrated that future anhedonia plays a role in time discounting. These studies suggest that one reason why people prefer to enjoy benefits in the present and pay costs in the future is that they do not realize how they will feel when those costs and benefits are actually experienced.