Trans-parency in the workplace: How the experiences of transsexual employees can be improved

Very little research has focused exclusively on the workplace experiences of transsexual employees. Studies that have been done are either qualitative case studies (e.g., Budge, Tebbe, & Howard; 2010; Schilt & Connell, 2007), or aggregate transsexual individuals with lesbian, gay, and bisexual employees (e.g., Irwin, 2002). The current study focuses on this underexamined population and examines general workplace experiences, and both individual and organizational characteristics that influence transsexual employees' job attitudes. Results reveal that organizational supportiveness, transsexual identity centrality, and the degree to which they disclose to individuals outside of work all predict transsexual employees' disclosure behaviors in the workplace. These disclosure behaviors are positively related to job satisfaction and organizational commitment, and negatively related to job anxiety. These relations are mediated by coworker reactions. This research expands knowledge about diverse employee populations and offers both theory and some of the first large-scale empirical data collected on the workplace experiences of transsexual employees.     

The relationship between psychological contract breach and organizational commitment: Exchange imbalance as a moderator of the mediating role of violation

This study tested the mediating role of violation in the relationship between breach and both affective and continuance commitment and the extent to which this mediating role is moderated by exchange imbalance amongst a sample of 103 sales personnel. Results suggest that violation mediated the relationship between breach and commitment. Also, results suggest that perceived exchange imbalance moderates this mediating pathway: Low exchange imbalance increases the mediating role of violation in the case of affective commitment. On the other hand, exchange imbalance failed to moderate the mediating influence of violation in the case of continuance commitment. Results are discussed in view of the importance of a) including both measures of violation and breach in future studies and b) the role of social exchange in explaining psychological contract violation.     

Targeting the probability versus cost of feared outcomes in public speaking anxiety

Cognitive-behavioral theory suggests that social phobia is maintained, in part, by overestimates of the probability and cost of negative social events. Indeed, empirically supported cognitive-behavioral treatments directly target these cognitive biases through the use of in vivo exposure or behavioral experiments. While cognitive-behavioral theories and treatment protocols emphasize the importance of targeting probability and cost biases in the reduction of social anxiety, few studies have examined specific techniques for reducing probability and cost bias, and thus the relative efficacy of exposure to the probability versus cost of negative social events is unknown. In the present study, 37 undergraduates with high public speaking anxiety were randomly assigned to a single-session intervention designed to reduce either the perceived probability or the perceived cost of negative outcomes associated with public speaking. Compared to participants in the probability treatment condition, those in the cost treatment condition demonstrated significantly greater improvement on measures of public speaking anxiety and cost estimates for negative social events. The superior efficacy of the cost treatment condition was mediated by greater treatment-related changes in social cost estimates. The clinical implications of these findings are discussed.     

Implicit learning of social predictions

Humans exchange a range of nonverbal social signals in every interaction. It is an open question whether people use these signals, consciously or unconsciously, to guide social behavior. This experiment directly tested whether participants could learn to predict another person’s behavior using nonverbal cues in a single interaction, and whether explicit knowledge of the cue-outcome relationship was necessary for successful prediction. Participants played a computerized game of rock-paper-scissors against an avatar they believed was another participant. Sometimes the avatar generated a predictive facial cue before the play. On these trials, participants’ win-frequency increased over time, even if they did not acquire explicit knowledge of the predictive cue. The degree to which participants could predict the avatar (wins on cued trials) related to their self-reported liking of the avatar. These findings demonstrate the importance of implicit associative learning mechanisms in guiding social behavior on a moment-to-moment basis during interaction.     

Perception through a perspective-taking lens: Differential effects on judgment and behavior

In contrast to the view that social perception has symmetric effects on judgments and behavior, the current research explored whether perspective-taking leads stereotypes to differentially affect judgments and behavior. Across three studies, perspective-takers consistently used stereotypes more in their own behavior while simultaneously using them less in their judgments of others. After writing about an African-American, perspective-taking tendencies were positively correlated with aggressive behavior but negatively correlated with judging others as aggressive. Similarly, after writing about an elderly man, perspective-takers walked more slowly and became more conservative, but judged others as less dependent. These divergent effects of perspective-taking on judgment and behavior occurred regardless of whether perspective-taking was manipulated or measured, whether judgments were measured before or after behavior, the stereotype that was activated, and participants’ culture (American, Singaporean). These findings support theorizing that judgments and behavior can diverge when individuals’ social strategies are geared towards establishing and maintaining social bonds, as well as provide insight into how perspective-taking helps individuals manage diversity.     

Am I doing better than you? That depends on whether you ask me in English or Chinese: Self-enhancement effects of language as a cultural mindset prime

Westerners tend to judge themselves positively unless their failure relative to others is obvious, in which case they tend to distance themselves from outperforming others. Whether this tendency to self-enhance in social-comparison situations is universal or culture-bound is hotly debated. Rather than construe self-enhancement as either universal or culture-bound, we propose that its effects depend on the cultural mindset that is salient at the moment of self-reflection. A cultural mindset is a mental representation containing culture-congruent content, procedures, and goals. We focused on individual and collective mindsets, using language as an unobtrusive mindset prime and predicting that people would be more self-enhancing when an individual mindset was made salient by using English than when a collective mindset was made salient by using Chinese. Three studies supported this hypothesis. Chinese students self-enhanced (rating themselves as better than others and distancing themselves from outperforming others) more when primed with an individual mindset.     

Self-enhancement and theory-based correction processes

Two studies examined bias correction by manipulating a perceived chronic judgmental bias (i.e., overestimator/underestimator) using a modified dot estimation task. In Experiment 1, participants corrected for this perceived estimation bias by making adjustments away from the arbitrary feedback about their personal bias tendencies. In Experiment 2, the perceived desirability of the same estimation bias was manipulated. Results indicated that self-enhancement concerns impacted perceivers’ motivation to correct, at a cost to accuracy. These studies expand our current understanding of theory-based correction by including self-enhancement motives as causes of correction, demonstrating that such corrections can decrease rather than increase judgment accuracy, and illustrating the usefulness of a new perceived bias manipulation in theory testing.     

Communication,Influence, and Informational Asymmetries among Voters

The costs of political information vary dramatically across individuals, and these costs help explain why some individuals become politically expert while others demonstrate low levels of political knowledge and awareness. An attractive alternative, particularly for those with high information costs, is to rely on information and advice taken from others who are politically expert. This paper focuses on the complications that arise when the informant and the recipient do not share preferences. A series of small group experiments show that subjects tend to weight expertise more heavily than shared preferences in selecting informants, thereby exposing themselves to diverse views and biased information. Experimental subjects employ several heuristic devices in evaluating the reliability of this information, but depending on their own levels of information, these heuristics often lead subjects either to dismiss advice that conflicts with their own prior judgments or to dismiss advice that comes from an informant with divergent preferences. Hence these heuristics produce important consequences for patterns of political influence, as well as reducing the potential for political change.     

Recognizing discrimination explicitly while denying it implicitly: Implicit social identity protection

Past research suggests that members of devalued groups recognize their groups are discriminated against. Do the implicit responses of members of these groups demonstrate the same pattern? We argue that they do not and that this is due to a motivated protection of members of devalued groups' social identity. Study 1 demonstrates that, at an explicit level African-Canadians recognize that their group is discriminated against, but at an implicit level African-Canadians think that most people like their group to a greater extent than do European-Canadians. Study 2 replicates this implicit finding with Muslim participants while demonstrating that, when affirmed, this group difference disappears. Study 3 demonstrates that implicit normative regard can predict collective action over and above implicit attitudes and explicit normative regard. The implications for changing the status quo are discussed.     

At face value: Categorization goals modulate vigilance for angry faces

The present research demonstrates that the attention bias to angry faces is modulated by how people categorize these faces. Since facial expressions contain psychologically meaningful information for social categorizations (i.e., gender, personality) but not for non-social categorizations (i.e., eye-color), angry facial expression should especially capture attention during social categorization tasks. Indeed, in three studies, participants were slower to name the gender of angry compared to happy or neutral faces, but not their color (blue or green; Study 1) or eye-color (blue or brown; Study 2). Furthermore, when different eye-colors were linked to a personality trait (introversion, extraversion) versus sensitivity to light frequencies (high, low), angry faces only slowed down categorizations when eye-color was indicative of a social characteristic (Study 3). Thus, vigilance for angry facial expressions is contingent on people's categorization goals, supporting the perspective that even basic attentional processes are moderated by social influences.