Development and validation of an instrument for assessing job demands arising from accelerated change: The intensification of job demands scale (IDS)

Accelerated societal and organizational changes have placed new pressures on employees. Especially, service employees are exposed to intensified workloads, planning and decision-making, and learning demands. Despite the growing attention given to this intensification of job demands, a comprehensive measure is missing. In the present study, we developed the Intensification of Job Demands Scale (IDS) and validated it in four samples (N = 1363). Confirmatory factor analyses supported the differentiation into five subscales, namely work intensification, intensified job-related planning and decision-making demands, intensified career-related planning and decision-making demands, intensified knowledge-related learning demands, and intensified skill-related learning demands. This five-factor structure holds for both the German and the English versions of the instrument. Convergent and discriminant validity tests showed that the IDS subscales are moderately related to established measures of job demands, but at most have small correlations with negative affectivity. Providing support for the incremental validity, the IDS subscales were found to add to the prediction of burnout and job satisfaction beyond established job demands. Finally, the IDS subscales helped to identify employees who experienced changes in their work situation. In sum, the results indicate that the IDS is a valid and reliable measure to assess the intensification of job demands.     

Suppression of negative and expression of positive emotions: Divergent effects of emotional display rules in a hostile service interaction

Cross-sectional studies have found that demands to express positive emotions have more desirable associations with service providers' well-being and service quality than demands to suppress negative emotions. Despite their potential importance, emotional labour research has not clarified the nature of these differences yet. The present experimental study aimed to investigate the causal effects of demands to suppress negative emotions, demands to express positive emotions, and their interaction in a simulated service interaction. In total, 101 participants were instructed to play the role of a service employee, who had to interact with a dissatisfied and uncivil customer. Participants were randomly given information that the organization expected them to (1) express genuinely felt emotions, (2) suppress negative emotions, (3) express positive emotions, or (4) suppress negative emotions and express positive emotions. Results confirmed that demands to suppress negative emotions decreased well-being, whereas demands to express positive emotions led to a better service quality. Moreover, service quality was only increased if demands to express positive emotions were not supplemented by demands to suppress negative emotions. These findings suggest that not only demands to express positive emotions can reduce the cost/benefit ratio of emotional labour, but also organizations should avoid imposing demands to suppress negative emotions.     

New Concepts for a New Age: Information Service Organizations and Mental Information Work

Abstract

To describe and conceptualize new forms of work and organization a questionnaire survey in service organizations (n = 845), and a telephone survey among workers (n = 1168) were held. New concepts are introduced to identify the types of work and organization found, i.e. “Information Service Organization” (ISO) and “Mental Information Work” (MIW). ISOs are characterized by activities such as collecting, storing, and processing data; advising people; and informing people. They also make a lot of use of IT (computers, programs) and electronic network connections. Most ISOs appear to be traditional in terms of working hours and places of work. MIW is a form of knowledge work characterized by mental manipulations of information; IT is often used. Flexi-time is relatively frequent in MIW, but most people work on a fixed place of work.     

Owning evaluation: Revaluing clinical work in a university context

This paper draws on the experience of a year-long evaluation project in a university counselling service. The author considers some reasons for practitioners' reluctance to undertake formal evaluation, but suggests their confidence in clinical work may be enhanced if ambivalence can be explored. The paper discusses the impact of organizational culture on such ventures and considers what conditions might promote their success.     

Multiple-family group treatment of outpatients with schizophrenia: impact on service utilization

The impact of multiple-family group treatment (MFGT) on outpatient and inpatient mental health service utilization of 97 persons with schizophrenia was investigated. Participants were randomly assigned to standard care (n = 44) or standard care plus MFGT (n = 53). Service use for a year prior to randomization, the 2-year study period, and a 1-year follow-up were examined. Relative to standard care participants, the MFGT group had reduced community hospitalization during year 1 of the intervention and reduced state hospitalization at follow-up. During the intervention period, MFGT participants demonstrated a significant increase in outpatient utilization as a direct consequence of the intervention. However, when service use was summed across 3 years post-randomization, no group differences were observed. Results suggest that implementation of MFGT in a community mental health setting reduces inpatient service at specific time periods, without significantly increasing outpatient service utilization. These findings add to other outcomes from this study that demonstrate decreased psychiatric symptoms and caregiver distress.     

Assessing quality of care and observance of human rights in residential mental health facilities in Greece through the WHO QualityRights tool kit

In this paper, we present and reflect upon the process of evaluating two residential mental health facilities in Thessaloniki, Greece, through the WHO QualityRights tool kit. The QualityRights tool kit is a structured process for assessing quality of care and human rights in mental health and social care facilities, in accordance with the United Nations Convention on the Rights of Persons with Disabilities (CRPD), introduced by the World Health Organization in 2012. We have piloted the use of the Toolkit in two supported accommodation facilities, a hostel and a service supervising independent living in apartments, for individuals with long-term severe mental health problems in the region of Thessaloniki. In this paper, we present the methodology and process of evaluating the facilities, including the challenges posed to the evaluation process by restrictions due to the Covid-19 pandemic. We showcase the outcome of this evaluation through presenting a summary of the results and the ensuing recommendations for improvement. Finally, we reflect on the usefulness, appropriateness and relevance of the Toolkit for evaluating mental health care facilities in the particular context of contemporary Greece.     

Picture-naming in aphasia

The distribution of picture-naming errors for Broca's aphasics (n = 9), Wernicke's aphasics (n = 9), conduction aphasics (n = 9), frontal anomics (n = 7), and posterior anomics (n = 9) was examined to determine the diagnostic power of error types in picture-naming. Negated responses were associated with Broca's aphasia, whole-part errors ("hose" for nozzle) were associated with frontal anomia, and poor phonemic cuing was associated with Wernicke's aphasia. In addition, the relative distribution of the three most prominent naming errors-phonemic errors, semantic errors, and multiword circumlocutions-tended to distinguish the two anomic subgroups from the other aphasia subgroups. Anomic aphasics produced the fewest phonemic errors and the most multiword circumlocutions; this pattern suggests minimal word-production difficulty in anomic aphasia relative to the other aphasia syndromes. Despite such group differences, the overall picture indicates that there is considerable similarity among aphasia syndromes in terms of picture-naming behavior.     

RALPH WENDELL BURHOE: HIS LIFE AND HIS THOUGHT

Abstract. This second installment from the author's book-length study of Ralph Wendell Burhoe's life and thought details the background of the establishing of the Institute on Religion in an Age of Science in 1955 and its intellectual rationale. A group of clergy from the Coming Great Church Conference and scientists who were members of the Committee on Science and Values of the American Academy of Arts and Sciences came together to form the new Institute on Star Island, off the coast of Portsmouth, New Hampshire. From the beginning, with the guidance of Burhoe, the chief concern of these scientists and clergy was the need to regenerate a contemporary civilization that was on the brink of danger due to its inability to discipline its own burgeoning scientific and technological prowess. Revitalizing religion was deemed essential to this regeneration of society. Since religion is largely destabilized by science, the major task is to emphasize how contemporary scientific understandings support religious wisdom and accentuate its importance. This task is to be accomplished through a science-based theology which reformulates religious wisdom for a culture that accepts science as the most reliable form of knowledge. This rationale for IRAS also articulates the program to which Burhoe committed himself.     

Preservation of orthographic knowledge in aphasia

A simple untimed lexical decision task was designed to test implicit letter recognition in aphasic patients. Half of the nonwords used in this task were orthographically regular pronounceable pseudowords, and half were orthographically irregular unpronounceable letter strings. Twenty-five randomly chosen aphasic patients with mild to severe degrees of aphasia participated in the study. Although only six of the patients performed the lexical decision task successfully, all 25 demonstrated the ability to distinguish orthographically regular from irregular letter strings and, by implication, the ability to recognize and make use of the identities of written letters.