Is service climate strength beneficial or detrimental for service quality delivery?

This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relationship between customer orientation and functional service quality in a cross-sectional study, and between customer orientation and relational service quality in a lagged study. In addition, an examination of curvilinear effects of climate strength revealed an inverted U-shaped relationship between climate strength in customer orientation and relational service quality over time. The article concludes with a discussion of these results.     

Caregivers, young people with complex needs, and multiple service providers: a study of triangulated relationships

Five patterns of service provider-caregiver-adolescent interaction are discussed using qualitative interviews and file review data from 44 youth with complex needs who were clients of more than one psychosocial service (child welfare, mental health, addictions, juvenile justice, and special education). Findings show that young people and their families become triangulated with service providers, either engaging with, or resisting, interventions. For young people with complex needs involved with multiple service providers, both positive and negative patterns of interaction contribute to the complexity of caregiver-child interactions. According to young people themselves, the most functional of these patterns, empowerment, was experienced as protective when it helped them to meet their personal needs and enhance communication. In contrast, four problematic patterns produced triangulations described as conflictual or unsupportive. The implications of these patterns for family therapy are discussed with an emphasis on the therapist as both clinician and advocate for better services from multiple providers.     

书院:明代心学建构与传播的主要依托

明代心学是批判程朱理学的产物。不但心学的建构是与书院密切关联的,而且面对官方的禁学,心学的代表人物及其门人纷纷创建、修复书院以传播心学,使心学成为明代的显学。为解决书院研究、传播心学与教授科举应试知识的矛盾,心学家主张将书院应试教育与传播心学结合起来,二者互为表里,使书院在研究、传播心学过程中发挥更大的作用。     

A Level of Care Instrument for Children's Systems of Care: Construction, Reliability and Validity

The Child and Adolescent Level of Care System/Child and Adolescent Service Intensity Instrument (CALOCUS/ CASII) is designed to help determine the intensity of services needed for a child served in a mental health system of care. The instrument contains eight dimensions that are rated following a comprehensive clinical evaluation. The dimensions are risk of harm, functionality, co-morbidity (psychiatric, substance abuse, development disability and medical), environmental stressors, environmental supports, the child's resiliency, and the child and family's willingness to engage in treatment. An algorithm connects the ratings to a level of care recommendation. The instrument specifies six levels of care defined flexibly enough to consider whatever services are available. The results of psychometric testing using raters with a broad range of clinical experience and training from four different systems of care around the country are presented. The testing demonstrates excellent reliability when rating vignettes. Using children and adolescents in live system of care clinical settings, the CALOCUS/CASII demonstrates reasonable validity when compared with the Child Global Assessment Scale, and the Child and Adolescent Functional Assessment Scale.     

RALPH WENDELL BURHOE: HIS LIFE AND HIS THOUGHT

Abstract. This is the first of four installments by the author, presenting an intellectual biography of Ralph Wendell Burhoe. This first segment follows Burhoe from his college years at Harvard through the founding of the Institute on Religion in an Age of Science in 1954. In this period, after his college and seminary study, Burhoe worked at Harvard's Blue Hill Meteorological Observatory and as executive officer of the American Academy of Arts and Sciences. Throughout his early life he had been concerned with how religion could maintain its credibility as a bearer of truth vis-à-vis the sciences, which were displacing religion not only among leading intellectuals, but also in other segments of society. The founding of IRAS provided an important instrument for dealing with this concern.     

The different types of limb apraxia errors made by patients with left vs. right hemisphere damage

Limb apraxia errors were compared among normal controls and right- or left-hemisphere-damaged patients as they imitated gestures with the ipsilateral hand. Both brain-damaged groups made similar errors on nonrepresentative and representative/intransitive movements. In contrast for pretended object use movements (transitive), the left-hemisphere-damaged group made more arm position and classical body-part-as-object errors while the right hemisphere group made as many partial errors and more less-primitive, body-part-as-object errors than the left-hemisphere-damaged group. These results help explain why a certain percentage of right-hemisphere-damaged patients are labeled apraxic, but also suggest that the left hemisphere is more important for integrating intrapersonal space and the “representation” of extrapersonal space.     

Phonemic imperception in aphasia

This study investigated characteristics of 14 aphasics with impaired phoneme discrimination identified from a population of 100 patients with left hemisphere lesions. All patients with impaired phoneme discrimination were significantly impaired in aural comprehension, but many showed intact sound recognition and some showed normal reading comprehension. Defects in phoneme discrimination were typically seen in the acute stage of aphasia resulting from stroke; and in most instances, defects in phoneme discrimination were no longer apparent 4 months postonset. All patients who recovered normal phoneme discrimination also made significant improvement in aural comprehension. The findings support the concept that some aural comprehension defects result from a specific disturbance in phoneme discrimination.     

Combined stimulus control over time allocation in response-independent schedules

Rats were exposed to concurrent schedules in which reinforcers occurred independently of behavior. In Experiment 1, rats could control time spent in the following conditions: (1) a light, (2) white noise, and (3) the absence of both light and noise. Response-independent reinforcers occurred at the same rate during the light and the noise and at either a higher rate or not at all in the absence of both stimuli. In subsequent tests, the rats spent more time in a light and noise compound than in either light or noise alone after the absence of both stimuli had signaled no reinforcers. When the absence of both stimuli had signaled a higher rate of reinforcement, however, the rats typically spent less time in the compound than in light or noise alone. In Experiment 2, rats could control time spent in the presence of a light and of a buzzer. The reinforcement rate in the light was twice that in the buzzer. In a later test, the rats spent more time in a light and buzzer compound than in the buzzer, but less time in the compound than in the light. The results show that additive summation, suppressive summation, and stimulus averaging of time allocation occur and that response rate differences between training stimuli are not necessary for these phenomena.     

The effects of modifying color-meaning concepts on racial concept attitudes in five- and eight-year-old children

Williams and Edwards (1969) found that changing the positive and negative evaluations given to color concepts by preschool children through reinforcement procedures over two sessions reduced their racial concept attitude scores measured during a third session. The present study replicated their negative reinforcement and control procedures with 5-year-old children, and extended their research to include 8-year-old children. The present results replicated the original findings and in fact showed a larger change in racial attitude scores. While the color-meaning concepts were modified to a greater extent in the older children, the effect of the negative reinforcement procedure on racial attitude scores was similar for the two age groups.