Survey Feedback as a Tool for Changing Managerial Culture: Focusing on Users' Interpretations - A Case Study

This article presents a case study in a savings bank in which a change of managerial culture is conducted over several years. A survey feedback was carried out where special attention was paid to subordinates' perceptions on managerial behaviours of the immediate manager. This intervention intended to stimulate and facilitate changes of managers' values, competences, and practices by means of providing them with relevant feedback from subordinates and by developing a team-centred process of climate analysis and change. However, perceptions and interpretations developed by managers and their subordinates about the actions undertaken emphasized political processes and power games, which caused emotional reactions such as fear, suspiciousness, and discomfort. In light of this situation, the aims, meaning, and process of the intervention, as understood and interpreted by the participants, were taken as the focus of a subsequent target of analysis and intervention. Information obtained on participants' views and the process of their deconstruction are presented. Some suggestions are made to improve professional practice, and research questions are raised that should be incorporated into the research agenda in the near future.     

How do job characteristics contribute to burnout? Exploring the distinct mediating roles of perceived autonomy,competence, and relatedness

This study aimed to better understand the psychological mechanisms, referred to in the job demands–resources model as the energetic and motivational processes, that can explain relationships between job demands (role overload and ambiguity), job resources (job control and social support), and burnout (emotional exhaustion, depersonalization, and personal accomplishment). Drawing on self-determination theory, we examined whether psychological resources (perceived autonomy, competence, and relatedness) act as specific mediators between particular job demands and burnout as well as between job resources and burnout. Participants were 356 school board employees. Results of the structural equation analyses provide support for our hypothesized model, which proposes that certain job demands and resources are involved in both the energetic and motivational processes—given their relationships with psychological resources—and that they distinctively predict burnout components. Implications for burnout research and management practices are discussed.     

Amélioration de la qualité de vie au travail dans les unités de soins : la démarche ORSOSA

Improve the quality of working conditions is a major issue for healthcare workers who have to deal with productivity obligations and multiple procedures. Based on the magnet hospital concept, the ORSOSA study (prospective cohort study of 4000 helthcare workers) helped develop and validate a methodolody that allows to quickly diagnose the levels of psychological and organizational constraints (CPO) from the staff’s point of view / of the staff. The ORSOSA method relies on an organisational psychologist who launches a dynamic during the diagnostic feedback phase. He gets the team to appropriate the strengths and weaknesses and to rank their recommendations. This article presents an overview of the method and it the first stages of its evaluations.     

The role of psychological control,socioeconomic status and academic achievement in parents' educational aspirations for their adolescent children

The present study examined the associations between mothers' and fathers' psychological control, socioeconomic status (SES) and their role in parents' educational aspirations for their adolescent children. Moreover, we examined to what extent SES and psychological control predicted their child's grade point average (GPA) and educational aspirations. A total of 1,034 Finnish adolescents aged 15 to 16 and their parents (720 mothers, 542 fathers) were surveyed at the beginning of the last grade of compulsory school. The results showed that the use of psychological control was more common among parents with lower SES. Moreover, the lower parents' SES was and the more psychological control they imposed, the lower were their educational aspirations for their adolescent children and lower was their child's GPA. The impact of SES was partially mediated by psychological control. The effects were similar for mothers and fathers.     

Hardiness: The courage to grow from stresses

The recent emphasis on positive psychology is welcome, and has spurred much relevant research. But, there are still many unresolved conceptual and research issues, as more variables are being proposed as relevant. As part of this process, the present paper proposes hardiness as an addition to positive psychology. Hardiness is a combination of attitudes that provides the courage and motivation to do the hard, strategic work of turning stressful circumstances from potential disasters into growth opportunities. In this regard, the inherently stressful nature of living is discussed. Also clarified are the particular aspects of excellence in performance and health to which hardiness is relevant. The paper concludes with a call for issue-resolving research through which orientations and actions proposed as part of positive psychology can be compared in their contributions to performance and health. Two studies along these lines have found hardiness more powerful than optimism and religiousness in coping with stresses.     

Selective impairment of masked priming in dual-task performance

This study investigated the impact of divided attention on masked priming. In a dual-task setting, two tasks had to be carried out in close temporal succession: a tone discrimination task and a masked priming task. The order of the tasks was varied between experiments, and attention was always allocated to the first task—that is, the first task was prioritized. The priming task was the second (nonprioritized) task in Experiment 1 and the first (prioritized) task in Experiment 2. In both experiments, “novel” prime stimuli associated with semantic processing were essentially ineffective. However, there was intact priming by another type of prime stimuli associated with response priming. Experiment 3 showed that all these prime stimuli can reveal significant priming effects during a task-switching paradigm in which both tasks were performed consecutively. We conclude that dual-task specific interference processes (e.g., the simultaneous coordination of multiple stimulus–response rules) selectively impair priming that is assumed to rely on semantic processing.     

Psychological Hardiness and Adjustment to Life Events in Adulthood

Data were collected from 88 persons who had lost their jobs and 227 persons whose youngest child had left home to explore the impact of psychological hardiness on personal distress, adjustment, and coping strategies. Analyses controlling for numerous sociodemographic factors as well as NEO Neuroticism and Extroversion suggested that the interaction between overall hardiness and the experience of differential life events influenced the use of planful problem solving and positive reappraisal as coping mechanisms, as well as influencing levels of positive affect. In addition, a main effect for overall hardiness on several coping strategies, positive affect, and life satisfaction was obtained. Findings also suggested that job loss was a more stressful experience for adults in this study than was the empty nest. These data indicate that hardiness may mediate responses to life events that differ in terms of their predictability and anticipatory nature.     

Altered states of consciousness are related to higher sexual responsiveness

Altered states of consciousness lead to profound changes in the sense of self, time and space. We assessed how these changes were related to sexual responsiveness during sex. 116 subjects reported (a) intensity of awareness concerning body, space and time, and (b) satisfaction, desire, arousal, and orgasm occurrence. We differentiated vaginal intercourse orgasm from noncoital orgasm. Female vaginal intercourse orgasm was further differentiated as with or without concurrent clitoral masturbation. Overall, sexual responsiveness was related to greater body awareness and lesser time and space awareness. Satisfaction, desire, and arousal were especially associated with less time awareness in women. Female orgasms during vaginal intercourse were related to greater body awareness and lesser time awareness, but noncoital orgasms were unrelated. Our findings provide empirical support for the hypotheses that altered states of consciousness with attentional absorption are strongly related to sexual responsiveness in women, and to a lesser extent in men.     

为我国心理科学的发展、繁荣和走向世界而奋斗

该文系作者在中国心理学会第稚届全国心理学学术大会上作的工作报告,总结了中国心理学会第六届理事会１９９３－１９９７年的工作,内容包括四个部分：１．积极开展心理学各分支学科的学术活动,促进我国心理科学巽;２．加强心理科学宣传,办好学术和科刊物,出版《中国心理科学》;３．加强与国际交往,我国心理科学开始走向世界;４．坚持民主办会原则,健全学会的组织机构,提高工作效率。     

The relationship between expressed social fears and assertiveness and its treatment implications

Behavior therapists have speculated about the relationship between social fears or social anxieties and lack of assertive behavior. Wolpe (1958) perhaps most clearly suggested such a relationship. “If he [the patient] has been ineffectual in such situations—unable, for instance, to return a faulty garment—I explain how unadaptive fears are at the bottom of this ineffectualness. … p. 116.” Wolpe further assumed that engaging in assertive behavior reciprocally inhibited fear in these same social situations and that assertive responses can be programmed for use in overcoming these fears.In later writings (Wolpe. 1969; Wolpe and Lazarus, 1966) Wolpe seems to have broadened his position concerning the cause of non-assertive behavior. Specifically, he now allows that an individual also may be non-assertive, “… not because of anxiety but because they have never had the opportunity of acquiring the necessary habits. p. 40” (Wolpe and Lazarus, 1966). For these individuals direct efforts in assertive training such as behavior rehearsal, operant conditioning or direct instruction are in order. For these individuals whose lack of assertiveness is due to a ‘phobic reaction’ or strong extrinsic fears, systematic desensitization is recommended in addition to assertive training.Despite this apparent change in position, the intuitively appealing notion that the more socially fearful an individual is the more non-assertive he is likely to be has not received the empirical attention it deserves. Rathus (1973) seems to have provided some indirect evidence pertaining to the relationship between social fears and assertiveness. In the context of evaluating the efficacy of an assertive training method he administered both the 100-item Temple Fear Survey Inventory (TFSI) (Braun and Reynolds, 1969) and the Rathus Assertiveness Schedule (RAS) (Rathus, 1973) to groups of female students receiving either assertive training, a placebo treatment or no treatment. He found that at post-test the assertive training group scored significantly higher than either the placebo or no treatment groups on the RAS and that there were no significant differences in post-test Full Scale TSFI Scores. Fear of Social Criticism Factor Scores or Fear of Social Incompetence Factor Scores although in each case the mean changes toward less fear were greater for the group receiving assertive training. This finding gives little support to the reciprocal relationship between social fears and assertiveness. What is needed is a direct determination of the degree to which social fears and assertiveness are related in a sizeable sample of subjects.