Contextualizing psychological contracts research: a multi-sample study of shared individual psychological contract fulfilment

ABSTRACT

Research on psychological contracts has made significant contributions to theoretically advancing our understanding of the employee-employer exchange relationship and its implications for organizational practice. However, the predominant emphasis of this empirical research has been on the individual level of analysis and in the process does not give sufficient attention to contextual influences. Teams have become a common feature in organizations today and provide a proximal context through which to understand how teams affect individuals’ evaluation of their psychological contract. Based on the macrosociological perspective of social exchange theory as well as theories on the role of social influence in psychological contract evaluations, we examine how shared individual psychological contract fulfilment (PCF) shapes the relationship between individual PCF and outcomes (employee’s own contributions and contextual performance) at the individual level as well as the predictors (group POS) and consequences (average employee contributions and average contextual performance) of shared individual PCF at the team level. Our findings from three studies, representing a total sample of 995 employees and 170 teams, provide support for the study hypotheses. This paper contributes to the psychological contract literature by conceptually and empirically addressing the role of a team context (shared individual PCF) and its impact on individual- and team-level relationships.     

Response interference under near-concurrent presentation of safety and non-safety information

The growing advent of Connected Vehicle Systems (CVS) is changing the information environment within the vehicle cab. As vehicles add the capability to receive data from the road infrastructure or share data with other vehicles, there is an expanding amount of safety and non-safety information from these systems with which the driver must contend. The information processing demands for the driver may become more complex, especially under conditions that present multiple information signals to the driver at the same time. To manage this complexity, the design of CVS will need to incorporate information management functions to prioritize information so as to be compatible with the processing capacity of the driver. The objective of this research was to examine the potential interference effect of non-safety critical information on driver responses to near concurrent, critical safety warnings. The study design was based on theory and evidence that there is a “bottle neck” in a human’s central processing of information, such that the processing of early signals (S1) in the environment may delay the response to a later signal (S2) until such time as the response to the first stimulus has been initiated. The results of the study suggest that there is the possibility that near concurrent presentation of safety and non-safety critical information may generate interference effects, but the combination of signal parameters (modality, timing) that are most likely to create this interference may be infrequent in most real world conditions. Future research should focus on the specific parameters that increase the probability of such interference. Such research would then provide a better estimate of the potential frequency of this interference and also guide the formulation of design guidelines to minimize this potential.     

What Changes in Therapy? Who Changes?

SUMMARY

A central component of therapeutic change involves facilitating the capacity to move and be moved by the other. Another way of saying this might be that change entails experiencing a greater freedom of relational movement. The question of who and what actually changes in the process of therapy is the focus of the three vignettes that follow. They highlight, among other things, the recognition and acknowledgment of mutuality as an essential force within the relational matrix and the ever-changing landscape that this creates. Each of these examples of a change process bears, as well, a particular stamp of its own, and thus speaks to the unique personality of every therapeutic dyad.     

Commitment to Connection in a Culture of Fear

SUMMARY

This article was originally presented at the May 2004 Learning from Women Conference sponsored by Harvard Medical School and the Jean Baker Miller Training Institute. It examines the ways in which cultural and personal denial of fear and vulnerability contribute to a sense of isolation. Fear is manipulated in hierarchical settings to ensure the preservation of existing power arrangements. In a culture built on exploitation of fear, people do not experience the safety necessary to let their inevitable vulnerabilities show. Unmitigated chronic fear is an unsafe context that leads to a traumatic sense of disempowerment and personal immobilization, whether it is in war, childhood sexual abuse, living with a battering partner, or, perhaps in a more subtle way, in being immersed in massages of un-safety, danger, and having no influence in the larger public domain. Through mutual empathy we can heal these places of fear and disconnection. Mutual empathy arises in a context of profound respect, authentic responsiveness, humility, non-defensiveness, an attitude of curiosity, mindfulness (staying with the “not knowing”), and an appreciation of the power of learning. Movement out of isolation helps us pass through fear to hope and ultimately leads to growth and more connection.     

Towards a social-cognitive theory of multiple psychological contracts

ABSTRACT

Psychological contracts are typically conceptualized as an employee’s perceived terms of exchange with an employer. However, more and more researchers recognize that defining psychological contracts in such a unitary manner does not adequately reflect the complex nature of modern organizations and work. Most individuals likely maintain numerous work-related exchange relationships that are not necessarily confined within the boundaries of a single organization nor characterized by a traditional employment relationship. Contributing to this emerging body of research, we draw on social exchange and social cognition theories to begin developing a theory of multiple psychological contracts. Towards this end, we generate a series of propositions predicting that the relative likelihood of an individual holding a psychological contract with a particular individual, group, or organization as a counterparty is contingent upon degrees of perceived dependence, accountability and trust. We further predict the dynamic nature of the contents (relational, transactional, balanced or ideological) of these contracts and how it may evolve over time. As a whole, these propositions help explain how an individual’s attitudes and behaviours differ across psychological contracts and the exchange relationships they govern. This work provides an introductory foundation on which a more comprehensive body of future research can be built.     

Creative Moments in Relational-Cultural Therapy

SUMMARY

Creative moments in therapy are those occasions when something new and growth-fostering occurs. This article offers three illustrations and a discussion of these characteristics. It is based on a panel discussion held at the Stone Center-Harvard Medical School/Cambridge Hospital “Learning from Women Conference” in April, 2000.     

Learning at the Margin: New Models of Strength

SUMMARY

This article was originally presented at the April, 2000 Learning from Women Conference sponsored by the Harvard Medical School and the Jean Baker Miller Training Institute. It explores the ways in which marginalization and the use of power-over maneuvers and privilege contribute to disconnection at a personal and societal level. Strength in vulnerability is proposed as an alternative to strength in isolation. The author suggests that courage is created in connection and the distorting effects of the myth of the separate-self must be challenged in order to appreciate the power of connection. This article examines specific ways to resist the disconnecting and disempowering effects of hyper-individualistic values both in and out of therapy.