Is service climate strength beneficial or detrimental for service quality delivery?

This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relationship between customer orientation and functional service quality in a cross-sectional study, and between customer orientation and relational service quality in a lagged study. In addition, an examination of curvilinear effects of climate strength revealed an inverted U-shaped relationship between climate strength in customer orientation and relational service quality over time. The article concludes with a discussion of these results.     

Cross-Sectional versus Longitudinal Age Gradients of Tower of Hanoi Performance: The Role of Practice Effects and Cohort Differences in Education

ABSTRACT

We examined 5-year longitudinal changes in Tower of Hanoi (TOH) performance in a population-based sample of adults (35–85 years initially; n?=?1480). An age-matched sample (n?=?433) was included to estimate practice effects. The longitudinal age gradients differed substantially from the cross-sectional age gradients. This was the case even when practice effects, that were substantial in magnitude across the young/middle-aged groups, were controlled for. Instead of a continuous age-related deficit in performance from 35 and onwards, longitudinal data showed slowing of performance and increases of illegal moves past age 65. Cohort-related differences in educational attainment did not account for this discrepancy. Further analyses revealed a positive relation between practice-related gains and explicit memory of having performed the task at the first test occasion and a positive association between latent changes in TOH and Block Design, in line with cross-sectional findings. In conclusion, the results demonstrate a pattern of age-related changes indicating a late-onset decline of TOH performance and underscore the need to control for retest effects in longitudinal aging research.     

The Effects of Practice and External Support on Older Adults' Control of Reflexive Eye Movements

ABSTRACT

The present study examined whether external support and practice could reduce age differences in oculomotor control. Participants were to avoid fixating an abrupt onset and on some trials, were provided with a predictive cue regarding the onset location or identity. Older adults demonstrated more capture than younger adults, but both groups improved with practice. Whereas the older group benefited from a location preview (Experiment 1), neither group showed less capture when given a preview of the onset object itself (Experiment 2), suggesting that location-based inhibition, but not object-based inhibition, was sufficient to support oculomotor control within this paradigm. To test the generalizability of these skills, displays in a final block were manipulated such that the onset could appear in a different location or be a different object altogether. Viewing patterns were similar for changed vs. unchanged displays, suggesting that participants' practice-related gains could withstand a change in the task materials.     

Age Differences in Multiple Outcome Measures of Time-Based Prospective Memory

ABSTRACT

This study examined time-based prospective memory performance in relation to age, monitoring strategy, response accuracy, and dual-task demands. Young, middle-aged and older adults (N?=?115) completed a prospective memory task, in which they indicated the passing of time every 5 min while listening to a short story (low task demands) or completing a series of cognitive tasks (high task demands). Young and older adults showed similar patterns of monitoring behavior, with low rates of clock checking during the early phase of each 5-min interval, followed by linearly accelerating monitoring functions. However, to obtain the same level of prospective memory performance older adults needed more frequent clock checks than young adults. Furthermore, older adults' compensatory monitoring strategy was associated with an additional cost in primary task performance. Finally, increased primary task demands shifted age differences in prospective memory from monitoring frequency to response accuracy. These findings suggest that goal-directed behavior requires efficient task coordination and resource allocation, and that age-related differences in time-based prospective memory should be evaluated by using multiple outcome measures.     

Conceptual implicit memory and environmental context

Changes in environmental context between encoding and retrieval often affect explicit memory but research on implicit memory is equivocal. One proposal is that conceptual but not perceptual priming is influenced by context manipulations. However, findings with conceptual priming may be compromised by explicit contamination. The present study examined the effects of environmental context on conceptual explicit (category-cued recall) and implicit memory (category production). Explicit recall was reduced by context change. The implicit test results depended on test awareness (assessed with a post-test questionnaire). Among test-unaware participants, priming was equivalent for same-context and different-context groups, whereas for the test-aware, the same-context group produced more priming. Thus, when explicit contamination is controlled, changes in environmental context do not impair conceptual priming. Context dependency appears to be a general difference between implicit and explicit memory rather than a difference between conceptual and perceptual implicit memory. Finally, measures of mood indicated no changes in affect across contexts, arguing against mood mediation for the context effects in explicit recall.     

The influence of ingroup/outgroup categorization on same- and other-race face processing: The moderating role of inter- versus intra-racial context

We investigated the impact of ingroup/outgroup categorization on the encoding of same-race and other-race faces presented in inter-racial and intra-racial contexts (Experiments 1 and 2, respectively). White participants performed a same/different matching task on pairs of upright and inverted faces that were either same-race (White) or other-race (Black), and labeled as being from the same university or a different university. In Experiment 1, the same- and other-race faces were intermixed. For other-race faces, participants demonstrated greater configural processing following same- than other-university labeling. Same-race faces showed strong configural coding irrespective of the university labeling. In Experiment 2, faces were blocked by race. Participants demonstrated greater configural processing of same- than other-university faces, but now for both same- and other-race faces. These results demonstrate that other-race face processing is sensitive to non-racial ingroup/outgroup status regardless of racial context, but that the sensitivity of same-race face processing to the same cues depends on the racial context in which targets are encountered.     

如何唤起和缓解重大损失情绪—— 来自行为和脑成像的证据

本研究在没有真实伤害的情况下研究重大损失情绪及相应的脑机制。通过一系列行为和脑成像实验, 研究者们摸索出了可靠诱发重大损失情绪的范式, 并从对比效应和金钱补偿角度初步探讨了缓解这种情绪的方法。研究发现, 由于自我防御机制的存在, 抑制了被迫接受条件下重大损失情绪的唤起, 但却成功唤起了被迫选择条件下重大损失的情绪。此外, 研究还发现, 金钱补偿和对比效应都是缓解重大损失情绪的有效策略。本研究不仅有利于认识重大损失情绪的信息加工机制, 而且也为涉及重大损失情绪的心理咨询和保险理赔制度等提供了行为和脑成像证据。     

Personality as a moderator of context effects on academic achievement

We investigated whether personality moderates group influence of classmates on academic achievement and whether these so-called context effects can be attributed to peer pressure. The sample consisted of 2498 students in their first year of Dutch secondary education. The data were analyzed by a two-level (students within classes) analysis, separately for boys (n = 1033, in 92 classes) and girls (n = 1465, in 119 classes). For both sexes, we found a context effect on Dutch language achievement but not on mathematics achievement. Emotional Stability appeared a moderator of this context effect but for girls only. The results suggest further that peer pressure is not a likely mechanism of group influence of classmates on academic achievement.     

Beauty is in the sex of the beholder: An examination of the effects of interviewer characteristics on assessments of respondent attractiveness

Research exploring the effects of physical attractiveness frequently assesses attractiveness by employing subjective appraisals by independent raters. However, there is reason to believe that rater characteristics – especially their sex – may systematically bias subjective ratings of physical attractiveness. The current study explores this possibility by analyzing data from the National Longitudinal Study of Adolescent Health (N = 13,330). Analyses of these data revealed that ratings of physical attractiveness are significantly influenced by the sex of the interviewer/rater. Specifically, male raters were significantly less likely than female raters to assess males as attractive, very attractive, and very unattractive. The results are explained within the context of evolutionary psychology and illustrate a methodological concern for research on physical attractiveness.     

不同视觉区域OUP效应的眼动研究

摘 要 采用眼动方法,通过两个实验考察了不同视觉区域的OUP效应。结果显示：（1）当刺激材料分别平行呈现于左侧视觉区域和右侧视觉区域时,在右侧视觉区域产生了OUP效应,而在左侧视觉区域没有OUP效应,我们假设是由于左侧视觉区域首字母距离中央凹的不利位置影响了OUP效应的产生。（2）当垂直方向呈现刺激时,在两侧视觉区域均产生了明显的OUP效应,表明首字母距离中央凹处于有利位置时不会影响OUP效应的产生。实验结果支持了大脑左半球和右半球在词汇识别时的策略为系列加工,对左半球平行加工右半球系列加工的结论提出了质疑。