Narrative Ideas for Consulting with Communities and Organizations: Ripples from the Gatherings

This paper reviews Michael White's early work with communities and extends ideas and practices from that work into the realm of consulting with organizations. We draw on Michael's writing and the records of two specific projects, as well as the recollections of team members in those projects, to describe how ideas and practices that were originally developed in working with individuals and families came to be applied in community settings. Specifically, we show how the central intention of the work is to use narrative ideas and practices in ways that allow communities to articulate, appreciate, document, utilize, and share their own knowledges of life and skills of living. We discuss the basic narrative ideas of stories, double listening, telling and retelling, making documents, and linking lives through shared purposes. For these projects, the teams developed structures that made it possible to use the basic idea with whole communities. We show how this work with communities has offered inspiration and ideas for our work in consulting to organizations. Finally, we describe and illustrate a particular way of working with organizations that carries the spirit of Michael's community work into situations requiring shorter blocks of time and more limited commitments than the original community contexts.     

Promoting aggression and violence at Abu Ghraib: The U.S. military's transformation of ordinary people into torturers

The torture of detainees at Abu Ghraib has been characterized as an isolated incident and blamed on a few “bad apples.” However, as similar reports of war crimes throughout Iraq continue to surface, it seems increasingly apparent that in the anxious post-9/11 context, the low-level agents who carried out such violence were designed to function in this way. This paper suggests that the U.S. military transformed ordinary soldiers into the cruel and ruthless guards at Abu Ghraib through the use of basic recruitment and training strategies, general authorizations for increased aggression and violence after 9/11, specific authorizations for more aggressive interrogations, a range of pressures and protections, and the dehumanization of prisoners. While the legitimate needs of an effective Army must be preserved, this paper offers several specific ways we might reform the U.S. military and prevent such abuses in the future.     

Motivation through conscious goal setting

The article describes what has been found during 30 years of research by the author and others on the relationship between conscious performance goals and performance on work tasks. This approach is contrasted with previous approaches to motivation theory which stressed physiological, external or subconscious causes of action. The basic contents of goal setting theory are summarized in terms of 14 categories of findings. An applied example is provided.     

Toward a diversity hypothesis: Multidimensional effects of intergroup contact

The long-standing and important contributions of the contact hypothesis in reducing prejudice in intergroup situations is augmented by the introduction of the diversity hypothesis. The diversity hypothesis argues that the positive consequences of diversity will occur when the following four conditions are met: (a) full participation occurs across all levels of society for membres of diverse ethnic, racial, and cultural groups; (b) the degree of participation approximates an appropriate index of representation for racial and ethnic groups; (c) common purpose across these levels of diversity is created; and (d) cultural identity is valued. The empirical evidence for these conditions and implications for the organizational advantages of diversity are discussed.     

Distinctiveness as a marker of identity formation

Individual distinctiveness is theorized to characterize an adaptive identity, but its importance remained underexplored. In two studies, we investigated the nomological networks of two common conceptualizations of distinctiveness: general and comparative distinctiveness. We compared these to the network of identity formation’s best-validated marker: commitment. Findings from two samples of young adults living in the Netherlands (n = 320) and in the US (n = 246) both revealed that general distinctiveness marked adaptive identity formation and greater psychosocial well-being. Moreover, general distinctiveness had unique predictive value over commitment strength. Comparative distinctiveness from important others uniquely indicated lowered social well-being. Our findings illustrate that careful attention should be paid to the conceptualization of distinctiveness, because distinctiveness is an important but complex concept.     

The relationship between career growth and organizational commitment

This research examines the relationship between employees' career growth and organizational commitment. Career growth was conceptualized by four factors: career goal progress, professional ability development, promotion speed and remuneration growth, while organizational commitment was conceptualized using Meyer and Allen's (1997) three component model. Survey data, collected from 961 employees in 10 cities in the People's Republic of China, showed that the four dimensions of career growth were positively related to affective commitment, and that three of the facets were positively related to continuance and normative commitment. Only three of eighteen two-way interactions among the career growth factors affected organizational commitment, suggesting that the career growth factors influence commitment in an additive rather than a multiplicative manner.Results focus on how career growth can be used to manage organizational commitment.     

Toward a better understanding of the effects of hindrance and challenge stressors on work behavior

This study investigated the processes whereby hindrance and challenge stressors may affect work behavior. Three mechanisms were examined to explain the differential effects these stressors have demonstrated: job satisfaction, strains, and work self-efficacy. A model is proposed in which both types of stressors will result in increases in strains, but that job satisfaction is primarily involved in the relationship between hindrance stressors and citizenship behavior, and efficacy is involved in the relationship between challenge stressors and job performance. Although the results generally supported the dual-stressor framework showing meaningful relationships to the work outcomes through the proposed processes, the link between work self-efficacy and job performance was not significant. This model was analyzed using multi-source data collected from 143 employees from a variety of organizational settings. Implications for the conceptualization of stressors and the development of interventions are discussed.     

Judging the fairness of voice-based participation across multiple and interrelated stages of decision making

Recent multifoci research reports that multiple sources of justice exist in organizations. In expanding this framework, we address how judgments of overall procedural fairness and behavioral intentions are influenced by different experiences of voice-based participation across a multi-stage decision-making process. The results of two experiments were consistent with a fairness theory framework. Overall, decision procedures were judged to be the fairest and the intention to volunteer was highest when participants were allowed voice in their team and when their team was allowed voice by organizational authorities. When voice was denied by both the team and the organization or was denied by either party, fairness ratings, and participant intentions were depressed and did not significantly differ from each other. This pattern of results suggests that individuals are influenced by transactions across decision-making stages and that such interdependence should be considered when attempting to understand the meaningfulness of voice-based participation.     

Combined effects of the three commitment components on focal and discretionary behaviors: A test of Meyer and Herscovitch’s propositions

The purpose of this study was to test theoretical propositions advanced by Meyer and Herscovitch (2001) concerning the interactive effects of affective, normative, and continuance commitment on focal (staying intentions) and discretionary (citizenship) behavior. Study measures were gathered from a sample of 545 hospital employees. Several a priori predictions regarding commitment profile differences were confirmed. Significant three-way interactions were found for both staying intentions and citizenship behavior. The pattern of relations for both behavioral criteria partially confirmed the hypotheses, but also provided evidence of possible “context effects” whereby the meaning and implications of the commitment components varies as a function of the other components. These effects were most notable for normative commitment and may offer new insight into the nature of this construct. Implications for commitment theory and its application were discussed.     

Avoiding depletion in virtual work: Telework and the intervening impact of work exhaustion on commitment and turnover intentions

Despite the tremendous growth of telework and other forms of virtual work, little is known about its impact on organizational commitment and turnover intentions, nor the mechanisms through which telework operates. Drawing upon the conservation of resources model as the theoretical framework, I posit telework’s impact is the result of resource stockpiling and flexibility as teleworkers are able to yield work and personal benefits and protect themselves from resource depletion in the office. Using a sample of 393 professional-level teleworkers in one organization, I therefore investigate the intervening role of work exhaustion in determining commitment and turnover intentions. Results indicate that telework is positively related to commitment and negatively related to turnover intentions, such that a higher degree of teleworking is associated with more commitment to the organization and weakened turnover intentions. Moreover, work exhaustion is found to mediate the relationships between teleworking and both commitment and turnover intentions.