Merging Mass and Interpersonal Communication via Interactive Communication Technology: A Symposium

This introduction to the special issue describes the impetus for a review of the merger of mass and interpersonal communication processes in light of recent developments in communication technologies. It reviews historical arguments about the need for integration in theorizing about communication processes. Then, it discusses the potential for communication technologies to combine mass and interpersonal communication in ways that obviate the traditional distinction between both types, and how interactive communication technology offers unprecedented analytic approaches for research. Finally, it previews the 11 essays that follow by identifying 4 types of convergence of mass and interpersonal communication: concurrence, integration, transformation, and evolution.     

Resolving the paradox of the active user: stable suboptimal performance in interactive tasks

This paper brings the intellectual tools of cognitive science to bear on resolving the “paradox of the active user” [Interfacing Thought: Cognitive Aspects of Human-Computer Interaction, Cambridge, MIT Press, MA, USA]—the persistent use of inefficient procedures in interactive tasks by experienced or even expert users when demonstrably more efficient procedures exist. The goal of this paper is to understand the roots of this paradox by finding regularities in these inefficient procedures. We examine three very different data sets. For each data set, we first satisfy ourselves that the preferred procedures used by some subjects are indeed less efficient than the recommended procedures. We then amass evidence, for each set, and conclude that when a preferred procedure is used instead of a more efficient, recommended procedure, the preferred procedure tends to have two major characteristics: (1) the preferred procedure is a well-practiced, generic procedure that is applicable either within the same task environment in different contexts or across different task environments, and (2) the preferred procedure is composed of interactive components that bring fast, incremental feedback on the external problem states. The support amassed for these characteristics leads to a new understanding of the paradox. In interactive tasks, people are biased towards the use of general procedures that start with interactive actions. These actions require much less cognitive effort as each action results in an immediate change to the external display that, in turn, cues the next action. Unfortunately for the users, the bias to use interactive unit tasks leads to a path that requires more effort in the long run. Our data suggest that interactive behavior is composed of a series of distributed choices; that is, people seldom make a once-and-for-all decision on procedures. This series of biased selection of interactive unit tasks often leads to a stable suboptimal level of performance.     

Improving Empathy in Children: Interactive Read-Aloud as a Counseling Intervention

ABSTRACT

The authors describe interactive read-alouds as an effective counseling strategy to improve empathy levels in school aged children. The importance of reading development and empathy development were considered as well. Results of the literature review indicate reading development is an essential building block in school aged children’s future academic development. Furthermore, empathy development in students was deemed important. A lesson plan was created to provide school counselors with a means of implementing the interactive read-aloud as a counseling strategy.     

An evolutionary approach to support decision making with linear decision models

In this paper we consider decision problems that can be described as linear decision models. These models have been traditionally solved using linear programming, fuzzy linear programming, multiple-objective linear programming or ‘what-if’ analysis. Using these approaches, one encounters a number of difficulties. We propose an ‘evolutionary approach’ to overcome these difficulties. In the proposed approach the decision maker does not have to precisely specify the model (i.e. the objective functions, the RHS values, etc.) at the beginning of the solution procedure. In fact, the model evolves as the solution procedure proceeds.     

Peek-a-who? Exploring the dynamics of early communication with an interactive partner swap paradigm and state space grid visualization

Effective caregiver-infant communication occurs when interactive partners successfully coordinate multiple modalities (e.g., body movements, affect, eye gaze). The complex interplay of multiple modalities during caregiver-infant interactions is difficult to capture, which has made a comprehensive, evidence-based understanding of caregiver-infant communication difficult to achieve. We present a novel methodological approach to address this challenge by combining an Interactive Partner Swap (IPS) paradigm with a longitudinal design, detailed multimodal coding, and data visualization via state space grids (SSGs). We demonstrate the utility of our approach by presenting three sets of SSGs which reveal both dyadic flexibility and stability in caregiver-infant peek-a-boo interactions across three levels: micro (moment-to-moment), meso (interactive context), and macro (infant development). By using SSGs to explore the patterns that hold and others that differ systematically across interactive partner and infant development, our novel approach promises to offer critical first steps to creating a more detailed understanding of the dynamics of early multimodal communication.     

Claimed versus calculated cue-weighting systems for screening employee applicants

This research compares the cue-weighting system which assessors claimed they used with the cue-weighting system one would infer they used based on multiple observations of their assessing behavior. The claimed cue-weighting systems agreed poorly with the empirically calculated cue-weighting systems for all assessors except one who utilized only one cue. Methodological and substantive implications in the area of perceptions of competent people are discussed.