When AI meets PC: exploring the implications of workplace social robots and a human-robot psychological contract

ABSTRACT

The psychological contract refers to the implicit and subjective beliefs regarding a reciprocal exchange agreement, predominantly examined between employees and employers. While contemporary contract research is investigating a wider range of exchanges employees may hold, such as with team members and clients, it remains silent on a rapidly emerging form of workplace relationship: employees’ increasing engagement with technically, socially, and emotionally sophisticated forms of artificially intelligent (AI) technologies. In this paper we examine social robots (also termed humanoid robots) as likely future psychological contract partners for human employees, given these entities transform notions of workplace technology from being a tool to being an active partner. We first overview the increasing role of robots in the workplace, particularly through the advent of sociable AI, and synthesize the literature on human–robot interaction. We then develop an account of a human-social robot psychological contract and zoom in on the implications of this exchange for the enactment of reciprocity. Given the future-focused nature of our work we utilize a thought experiment, a commonly used form of conceptual and mental model reasoning, to expand on our theorizing. We then outline potential implications of human-social robot psychological contracts and offer a range of pathways for future research.     

Dialogue-Games: Metacommunication structures for natural language interaction

Our studies of naturally occurring human dialogue have led to the recognition of a class of regularities which characterize impoltant aspects of communication. People appear to interact according to established patterns which span several turns in a dialogue and which recur frequently. These patterns appear to be organized around the goals which the dialogue serves for each participant. Many things which are said later in a dialogue can only be interpreted as pursuit of these goals, established by earlier dialogue. These patterns have been represented b) a set of knowledge structures called Dialogue-Games, capturing shared, conventional knowledge that people have about communication and how it can be used to achieve goals. A Dialogue-Game has Parameters, which represent those elements that vary across instances of a particular pattern-the particular dialogue participants and the content topic. The states of the world which must be in effect for a particular Dialogue-Game to be employed successfully are represented by Specifications of these Parameters. Finally, the expected sequence of intermediate states that occur during instances of a particular conventional pattern are represented by the Components of the corresponding Dialogue-Game. Representations for several Dialogue-Games are presented here, based on our analyses of different kinds of naturally occurring dialogue. A process model is discussed, showing Dialogue-Game identification, pursuit, and termination as part of the comprehension of dialogue utterances. This Dialogue-Game model captures some of the important functional aspects of language, especially indirect uses to achieve implicit communication.     

Online Information and Communication Systems to Enhance Health Outcomes Through Communication Convergence

The growing use of digital health communication channels has produced dramatic changes, providing broad access to information for making health decisions and addressing users' emotional needs. Digital health communication channels combine mass and interpersonal communication in different ways. Type 1 convergence occurs sequentially: Individuals obtain health information online that they discuss interpersonally with health providers. Type 2 convergence involves discussions occurring via online health information systems. The effectiveness of these systems depends upon seven communication design and implementation strategies. Emerging interactive health information systems provide customized responses tailored to individuals' specific needs and situations. All these forms of media convergence can improve health education, health promotion, and health behavior change.     

Modeling spread,interlace and interchange of information processes with variable domains

In this paper a semantic metalanguage is developed and designed to study the occurrence, spread and safe interaction of semantic processes in information modeling systems, including cognitive interference. An approach to construe a semantic network is proposed and based on a computational model in which both nodes and arcs are information processes. Concepts are represented by intensional objects within the framework of theories without types, and they, in turn, are considered as special counterparts of typed theories. Similar mixing was used in model studies for lambda calculus. To a contrast with them, in this paper, information processes correspond to parameterized metadata objects, which are variable domain constructs. Transformations of variable domains correspond to the spread of the process. Directional transformation provides the generation of metadata targets in the form of parameterized concepts. This simulates the development of the process, which corresponds to the spread of cognitive interference and allows the interpretation of a hidden time factor. The emerging model is purely process based and provides such a conceptual framework. The possibility of coding this framework with a system of interdependent lambda terms is reflected.     

Contextualizing psychological contracts research: a multi-sample study of shared individual psychological contract fulfilment

ABSTRACT

Research on psychological contracts has made significant contributions to theoretically advancing our understanding of the employee-employer exchange relationship and its implications for organizational practice. However, the predominant emphasis of this empirical research has been on the individual level of analysis and in the process does not give sufficient attention to contextual influences. Teams have become a common feature in organizations today and provide a proximal context through which to understand how teams affect individuals’ evaluation of their psychological contract. Based on the macrosociological perspective of social exchange theory as well as theories on the role of social influence in psychological contract evaluations, we examine how shared individual psychological contract fulfilment (PCF) shapes the relationship between individual PCF and outcomes (employee’s own contributions and contextual performance) at the individual level as well as the predictors (group POS) and consequences (average employee contributions and average contextual performance) of shared individual PCF at the team level. Our findings from three studies, representing a total sample of 995 employees and 170 teams, provide support for the study hypotheses. This paper contributes to the psychological contract literature by conceptually and empirically addressing the role of a team context (shared individual PCF) and its impact on individual- and team-level relationships.     

Exploring the nonlinear relationship between challenge stressors and employee voice: The effects of leader–member exchange and organisation-based self-esteem

This study demonstrates how challenge stressor, a job demand that can bring potential gains for employees, influences voice, a change-oriented behaviour challenging the status quo. Specifically, we develop and test an inverted U-shaped relationship that integrates social exchange theory and the framework of resource allocation. Using data collected from 204 employees in Eastern China, we find that the U-shaped relationship between challenge stressor and voice is only emerged at low levels of leader–member exchange. At high levels of leader–member exchange the relationship between challenge stressor and voice is U-shaped. Furthermore, the interactive effect of challenge stressor and leader–member exchange on voice behaviour is mediated by organisation-based self-esteem. The findings of this study have important implications for stress and voice literature.     

Efficient Communication in Written and Performed Music

Since its inception, Shannon's information theory has attracted interest for the study of language and music. Recently, a wide range of converging studies have shown how efficient communication pervades language, from phonetics to syntax. Efficient principles imply that more resources should be assigned to highly informative items. For instance, average information content was shown to be a better predictor of word length than frequency, revisiting the famous Zipf's law. However, in spite of the success of the efficient communication framework in the study of language and speech, very little work has investigated its relevance in the analysis of music. Here, we examine the organization of harmonic information in two large corpora of Western music, one made of MIDI files directly sequenced from scores, and the other made of MIDI recordings of live performances of highly skilled piano players. We show that there is a clear positive relationship between (contextual) information content of harmonic sequences and two essential musical properties, namely duration and loudness: the more unexpected a harmonic event is, the longer and the louder it is.