情绪劳动策略对主动破坏行为的影响

如何开展员工情绪劳动管理,避免负面行为结果,是服务行业面对的重要问题。以788名呼叫中心员工为研究对象,本文获得的结果表明:1)表层动作显著促进主动破坏行为,而深层动作的影响不显著。2)政策强度感知显著调节表层动作与主动破坏行为间关系;当政策强度感知较低时,表层动作对主动破坏行为的正向影响更为显著。3)情感社会分享显著调节深层动作与主动破坏行为间关系;当情感社会分享水平较高时,深层动作对主动破坏行为的负向影响更为显著。本研究从资源保存视角提出工作场所开展情绪劳动管理的有效策略。     

从深层次研究和认识卫生改革的方向与目标

20年的卫生改革是伴随着社会经济改革与发展的过程慢慢地进行摸索,改革的‘彼岸’并没有一个清晰的图景;由于改革的目标模式所提供的信息是不充分的,我们没有更多的信息来判断我们改革的进程与结果。因此,卫生改革最迫切的事情是需要更大的耐心,以新的认识,新的理念和勇气,来进行系统的反思,以促进卫生改革从一种经验性的改革进入到一种理性的改革过程。     

人类干细胞之伦理原则与监管政策（上）

本文分两大部分。第一部分从干细胞的功能、来源与社会争议性3种角度划分了人类干细胞的种类,并讨论与人类干细胞研究及临床应用相关的9条伦理原则,特别强调了西方国家对胚胎捐赠在知情同意方面的伦理耍求。第二部分讨论了制定监管人类干细胞研究的3个原则,并简单地介绍了在英美各国监管的情况,其中较详细地评论了英国的种种立法过程、设立的法定机构和执行的种种政策与机制,作为在我国讨论类似政策参考之用。     

Voluntary sector counselling: Has inadequate research resulted in a misunderstood and underutilised resource?

Although much counselling already takes place in the voluntary sector, little is known about the nature of the work being done or about its effectiveness or the training and experience of its practitioners. Given the gap between the demand for and supply of psychological therapies in Britain today, lack of research into the effectiveness of this work could mean that a valuable resource is being under‐utilised. This paper describes a study of a large, generic counselling centre and, using the CORE monitoring and evaluation system, makes comparisons between its work and that of a number of NHS psychological therapy services. It shows; that it is of at least as complex or severe a nature; and that it is as effective. It also shows that the therapy carried out in this agency is done by appropriately qualified and experienced practitioners.     

A Comprehensive Training Initiative for Educators to Develop and Implement Effective Anti-Bullying Policies in K–12 Schools

Although most states across the United States have enacted anti-bullying legislation, state laws vary greatly in detail and direction, leaving many school districts wondering how to best address the problem of bullying and comply with their state’s legislative requirements. In response, a comprehensive, statewide training initiative was conducted for school personnel to offer guidance on developing and implementing such policies at the local level. In the present piece, the authors explicate the process by which they (a) derived theoretically grounded, empirically driven recommendations; (b) developed training materials and a project website; and (c) disseminated the material and recommendations across the state. They also present key outcomes as a result of this training initiative.     

Encountering Dissimilar Views in Deliberation: Political Knowledge,Attitude Strength,and Opinion Change

Conversing with diverse points of view stands as the central tenet of deliberative democracy, yet empirical evidence has suggested mixed outcomes related to perspective change as a result of deliberative encounters. I propose a difference‐driven model that suggests individual predispositions moderate the processing of dissimilar views when changing policy preferences. My analysis is based on a random sample of over 400 voters at a California‐wide deliberative event, where participants discussed proposals for reforming the state politics. I find that encountering more and different arguments transforms policy attitudes. Yet it is more difficult for people to change their minds on issues about which they hold strong beliefs. Some evidence suggests that different psychologies are at play for people who enter deliberation with substantial or weak political knowledge and for those who deliberate while holding strong or moderate prior opinions. Well‐grounded strong opinions are resistant to change, while well‐grounded moderate opinions are persuadable in deliberative groups. Uninformed positions can become entrenched in like‐minded groups, yet they can be adjusted once participants deliberate with dissimilar views, especially opinions that are held strongly without good informational ground. The findings urge deliberative forums that introduce participants to diverse perspectives to foster a considered public opinion.     

Exploring everyday experiences of cultural diversity: The construction,validation, and application of the normative multiculturalism scale

The 3-factor structure of the Normative Multiculturalism Scale (NMS)—Contact with Diversity (CD), Multicultural Ideology (MI), and Multicultural Policies and Practices (MPP)—was tested and confirmed with community samples from New Zealand (N = 381) and the United States (N = 311). Correlations with criterion measures (e.g., perceived minority disadvantage and attitudes to diversity) supported the criterion validity of the subscales. NMS factors were then examined as predictors of social connectedness in a British community sample (N = 347). Hierarchical multiple regression revealed that MI predicted general trust, and MI and MPP predicted national attachment. While MPP was associated with greater perceived threat, this relationship was dampened by the joint influences of MI and CD. The research presents a novel perspective on multiculturalism by adopting a normative approach and examining the main and interaction effects of contact with diversity, multicultural ideology, and multicultural policies on interpersonal and intergroup outcomes.     

国家卫生财政政策补助对象的顺序选择

论述了国家卫生财政政策补助对象的选择问题,公共卫生服务物品提供机构与医疗服务物品提供机构之间的选择、医疗机构与患者之间的选择、公共卫生服务物品提供机构与居民之间的选择以及医疗机构与医生之间的选择,提出了卫生财政政策补助对象的选择顺序,公共卫生服务物品生产和分配机构,医疗保障机构,患者,医生,医疗机构。     

Consumer Rights to Informed Choice on the Food Market

The discourse about traceability in food chains focused on traceability as means towards the end of managing health risks. This discourse witnessed a call to broaden traceability to accommodate consumer concerns about foods that are not related to health. This call envisions the development of ethical traceability. This paper presents a justification of ethical traceability. The argument is couched in liberal distinctions, since the call for ethical traceability is based on intuitions about consumer rights to informed choice. The paper suggests that two versions of ethical traceability find justification. The first version of ethical traceability entails that governments ensure that all consumers are provided with foods that respect some threshold level of, e.g., animal welfare that is supported by an overlapping consensus. The second version of ethical traceability entails that food producers provide consumers with products, and sufficient information about these products, that are relevant for reasonable, non-superficial values that are not supported by an overlapping consensus. Governments should facilitate this in the sense that consumers are not provided with misinformation about characteristics of foods that are relevant for reasonable, non-superficial values that are not supported by an overlapping consensus.

Worldviews in Foreign Policy: Realism, Liberalism, and External Conflict

International relations studies have been unable to determine whether realist or liberal theories better fit state behavior in various situations, possibly because these studies have attributed motive and action to the states rather than to the decision-makers within them. This article develops a new, more direct approach to resolving this problem. Hypotheses were tested regarding conditions under which decision-makers are likely to articulate a problem representation consistent with liberal or realist elements of a worldview. This was done by content analysis of statements about 36 foreign conflicts by the governments of three "bystander" nations—the United States, Canada, and India—over a 16-year period. The findings indicate that systemic and situational factors are far more important than domestic factors. States tend to represent wars in congruence with liberalism primarily when their security is already assured by another power or when the conflict does not involve allies, rivals, or fellow democracies. Thus, most of the expectations of realism are supported at the psychological level.