But we’re here to help! Positive buffers of the relationship between outsider incivility and employee outcomes

Incivility from sources outside the organization (e.g., customers, patients) is increasingly recognized as an important workplace stressor, having been linked to a variety of negative outcomes. It is therefore becoming more important to understand not only the negative effects of outsider incivility, but also potential buffers of these negative effects. As such, the current study sought to explore the impact of outsider incivility directed towards emergency workers (called “victim” incivility) and to identify and test potential positive psychological buffers of the relationship between victim incivility and burnout, physical symptoms and objective absenteeism. Specifically, utilizing a resource perspective, we sought to determine whether work engagement and empathy buffered these negative effects. Survey data from 208 firefighters at two time points showed that victim incivility predicted burnout, physical symptoms and absenteeism, and that both engagement and empathy ameliorated some negative outcomes of victim incivility, including burnout and physical symptoms. Theoretical and practical implications of the research are discussed and areas for future research are proposed.     

Etude des Facteurs psychosociaux,du burnout,de la Vigueur et des troubles musculosquelettiques chez les soignants hospitaliers

Psychosocial factors, the burnout and the musculoskeletal disorders coexist in health professionals at the hospital. From 176 answers to a questionnary built from Karasek (1990) and Siegrist (1996) theories of psychosocial factors, Shirom (2004) of burnout and vigor and finally Kuorinka (1987) of musculoskeletal disorders, we measure and put in link these different aspects, then we propose a predictive model for burnout and pains.     

A meta-analysis of burnout with job demands, resources, and attitudes

A meta-analysis was conducted on job demands, resources, and attitudes and their relation with burnout in regard to the COR theory. The version of the Maslach Burnout Inventory used was explored as a moderator of the aforementioned variables. Results suggest that higher demands, lower resources, and lower adaptive organizational attitudes are associated with burnout. In particular, results of the current study show stronger relations than previous meta-analysis (Lee & Ashforth, 1996) have suggested. The scale type also provided some evidence of moderation, with stronger effects found in samples that utilized the MBI-HSS. Implications of the findings in relation to the COR theory and future research directions to clarify the relation between job demands, job resources, organizational attitudes and burnout are discussed.     

员工职业倦怠、应对方式、生活满意度与心理健康的相关研究

目的：探讨职业倦怠、应对方式、生活满意度对心理健康水平的影响。方法：运用问卷调查法测量了南京市移动公司共132名员工（剔除无效后获得有效问卷113份）的职业倦怠、应对方式、生活满意度和心理健康水平。所用工具分别是职业倦怠问卷（MBI中文修订）,简易应对方式量表,生活满意度指数（LSIA）,症状自评量表（SCL-90）。结果：（1）职业倦怠三个维度与症状自评量表总分存在显著相关（0.655;0.502;0.365）。（2）简易应对方式量表中,积极应对方式与症状自评量表存在负相关（-0.134）,消极应对方式与症状自评量表存在显著正相关（0.460）。（3）职业倦怠量表的情感枯竭,讥诮态度和简易应对方式量表的消极应对方式对心理健康有一定的预测效应。（4）生活满意度指数与症状自评量表没有达到显著相关,且该指数对心理健康没有明显的预测作用。     

Burnout in Mothers and Fathers of Children Surviving Brain Tumour

The aim of this paper was to investigate the occurrence of burnout among parents of brain tumour survivors. Burnout was assessed in 24 mothers and 20 fathers of childhood brain tumour survivors, using the Shirom–Melamed Burnout Questionnaire. Parents of children with no history of chronic or serious diseases served as a reference group. Mothers’ burnout scores were significantly higher compared with reference mothers. For fathers, no relation between burnout and being a parent of a brain tumour survivor was established, despite a nonsignificant tendency in the same direction as for the mothers. In conclusion, the parenting burden after a child’s brain tumour may include chronic strain, and this may be particularly taxing for mothers. The findings encourage further studies of psychological exhaustion among parents of children with special needs.     

职业院校教师情感承诺与职业倦怠的关系：情感承诺的中介作用和职称的调节作用

通过整群取样法对全国14个省市36所职业院校共1237名专职或兼职专业教师进行测查,探讨心理契约履行对教师职业倦怠的影响作用机制,即情感承诺在其中的中介作用,以及职称对上述关系的调节效应。结果表明：（1）情感承诺在心理契约履行对职业倦怠的影响关系中起了部分中介作用;（2）教师职称对心理契约履行对职业倦怠的影响作用具有调节效果;使用总效应调节模型对情感承诺在心理契约履行对教师职业倦怠的中介效应及教师职称的调节作用进行综合性分析,发现教师职称主要在第一阶段,即心理契约履行对情感承诺的影响作用上调节效果显著。当教师的职称较低时,上述关系及效应也越强。     

Développement et validation de l’Inventaire francophone de l’Épuisement Professionnel (IFEP)

IntroductionThe prevention of burnout is a major issue for companies. However, they do not always have access to tools adapted to the implementation of prevention policies.ObjectiveThis study is part of a project to create a questionnaire adapted to employees’ needs in the field of burnout measurement.MethodThe survey was distributed online to French-speakers workers (N = 680).ResultsThe results of the exploratory and confirmatory factor analyses indicated two dimensions (exhaustion and interpersonal stress) with high internal consistency. This factorial structure was confirmed for men and women as well as for French and Belgian workers by means of measurement invariance analyses. Criterion validity was verified regarding the relationships between the scores on the IFEP dimensions and those obtained with the MBI-GS, the measure of the intent to quit, the subjective health scale and the number of days of sick.ConclusionThe overall results of the analyses performed in this study show satisfactory psychometric qualities of the French Burnout Inventory (IFEP), a new measure of burnout that can be used in many French-speakers work contexts.     

Factor analysis of the Spanish Burnout Inventory among public administration employees

Burnout has been recognized as an important stress‐related problem. Researchers have been troubled by some of the psychometric limitations of the questionnaires developed to evaluate burnout. This study was designed to assess the factor structure of the Spanish Burnout Inventory in a sample of 548 Brazilian public administration employees. This instrument comprises 20 items distributed in four dimensions: enthusiasm toward the job (5 items), psychological exhaustion (4 items), indolence (6 items), and guilt (5 items). The factor structure was examined through confirmatory factor analysis. To assess the factorial validity of the Spanish Burnout Inventory, four alternative models were tested. The four‐factor model obtained an adequate data fit for the sample, χ²(164) = 514.358, p < .001, RMSEA = .062, GFI = .910, NFI = .915, CFI = .940, and AIC = 606.358. The results showed that the four‐model factor of the Spanish Burnout Inventory possesses adequate psychometric properties in the Brazilian cultural context. Implications for future research and practice are also discussed.     

情绪劳动与心理健康的关系:工作倦怠的中介作用

主要探讨情绪劳动与心理健康的关系以及工作倦怠对二者关系的中介作用。采用情绪劳动量表、心理健康量表和工作倦怠量表对山东省5家医院的200名护士进行问卷调查。结果表明,情绪劳动与心理健康呈显著负相关,对心理健康具有显著的负向预测作用,具体表现为对躯体化、焦虑、妄想和精神病性有负向预测作用;情绪劳动与工作倦怠呈显著正相关,对工作倦怠具有显著的正向预测作用,表现在情绪衰竭和去人格化两个方面。工作倦怠是情绪劳动与心理健康关系的中介变量,工作倦怠对情绪劳动与心理健康之间的关系具有完全中介作用,情绪劳动通过工作倦怠间接影响心理健康。     

Crossover of burnout from leaders to followers: a longitudinal study

The primary purpose of this 6-month two-wave longitudinal study among 104 Chinese leader–follower dyads is to investigate whether burnout could cross over from leaders to followers, and if so, whether this crossover process could be mediated by changes of followers’ job and personal resources. As expected, the structural equation modelling results show that after controlling for follower burnout at T1, leader burnout at T1 is negatively related to changes of followers’ job and personal resources over a period of 6 months, which in turn are negatively related to follower burnout at T2. Our longitudinal study has demonstrated that resource loss plays a mediating role in the crossover of burnout from leaders to followers. The implications of these findings for the intervention of burnout in the work context are discussed.