Courteous service: Its assessment and modification in a human service organization

We evaluated strategies to increase behaviors associated with courteous provision of service by 3 staff members of a human service agency. Training included written instructions, practice, and performance feedback. A lottery procedure was introduced to maintain courteous service after training. The results of a multiple baseline design across the 3 participants showed marked increases in courteous behaviors following training. These effects were maintained at 3-, 5-, and 8-month follow-ups. Consumers' satisfaction with service also increased. These findings suggest that simple training and reinforcement procedures can enhance courtesy afforded those who receive service from public and nonprofit organizations.     

PARENT REINFORCEMENT FOR CHILD ACHIEVEMENT: THE USE OF A LOTTERY TO MAXIMIZE PARENT TRAINING EFFECTS

This study describes and evaluates a reinforcement program in which parents earned lottery tickets and won prizes for the progress made by their handicapped children during home-based intervention. An ABAB reversal design replicated across three families was used to assess the effects of the lottery on the children's mastery of language skills. Results showed that the reinforcement of the parents for training accomplishments, as indexed by their children's achievements, produced clinically significant increases in the children's progress when compared with the children's progress under the routine supportive practices of the baseline condition. The implications of the findings for parent training programs in general are discussed.     

彩民命运控制对问题购彩的影响:购彩预期和购彩意向的链式中介作用

为考察命运控制对彩民问题购彩的影响,以及购彩预期和购彩意向在其中的链式中介作用,本研究采用问卷法对2538名彩民进行调查。结果发现:(1)彩民问题购彩与命运控制、购彩预期和购彩意向均存在正相关;(2)命运控制不仅能直接预测问题购彩,还能通过两条路径的间接作用影响彩民的问题购彩:购彩意向的中介作用;购彩预期和购彩意向的链式中介作用。本研究构建的中介效应模型在一定程度上揭示了命运控制影响彩民问题购彩的内在机制。     

A company-based lottery to reduce the personal driving of employees

A company-based lottery was used to reduce the number of nonessential miles employees drove their personal cars each day and thereby save gasoline. Employees were divided into an experimental and a contrast group. The experimental design involved two conditions: (a) a baseline in which no consequences were attached to driving behavior, and (b) a month-long lottery in which the experimentals were rewarded for decreasing their percentage of average miles driven per day relative to their initial baseline average. The experimentals received an ABA order of conditions while the contrast group remained in baseline. The lottery condition consisted of four weekly lotteries and one grand drawing held at the end of the month. During the lottery condition, the experimentals reduced their average daily mileage by 11.6% relative to their initial baseline (7.85 miles per employee per day) while the contrast employees increased their average mileage by 21.2%. Both groups exceeded their initial baseline averages in the return to baseline. The study was almost cost-effective because the experimentals' gas savings ($75) was within $4 of the cost of motivating them to reduce their mileage ($79).     

The effects of questionnaire length and lottery ticket inducement on the response rate in mail surveys

Abstract

As part of a study on functional gastrointestinal disorders in the Australian community, we surveyed 500 subjects to test the effects of questionnaire length and lottery inducement on the response rate in mail surveys. By random allocation, n = 124 subjects received a short form questionnaire (28 pages) with a lottery ticket, n = 126 received a short form with no lottery ticket, n= 124 received a long form (32 pages) with a lottery ticket and n= 126 received a long form with no lottery ticket. The overall response rate for the study was 74%. The response rates for the short (76.8%) versus long (71.2%) form and lottery ticket (74.2%) versus no lottery ticket (73.8%) were not significantly different. Significantly more short forms compared with longer forms were received after each stage of the follow-up protocol. A long questionnaire can however be successfully used in survey research.     

Epistemic Judgments are Insensitive to Probabilities

Multiple epistemological programs make use of intuitive judgments pertaining to an individual’s ability to gain knowledge from exclusively probabilistic/statistical information. This paper argues that these judgments likely form without deference to such information, instead being a function of the degree to which having knowledge is representative of an agent. Thus, these judgments fit the pattern of formation via a representativeness heuristic, like that famously described by Kahneman and Tversky to explain similar probabilistic judgments. Given this broad insensitivity to probabilistic/statistical information, it directly follows that these epistemic judgments are insensitive to a given agent’s epistemic status. From this, the paper concludes that, breaking with common epistemological practice, we cannot assume that such judgments are reliable.     

Truthlikeness and the Lottery Paradox via the Preface Paradox

In a 2017 AJP paper, Cevolani and Schurz (C&S) propose a novel solution to the Preface Paradox that appeals to the notion of expected truthlikeness. This discussion note extends and analyses their approach by applying it to the related Lottery Paradox.     

Lottery judgments: A philosophical and experimental study

In this paper, we present the results of two surveys that investigate subjects’ judgments about what can be known or justifiably believed about lottery outcomes on the basis of statistical evidence, testimonial evidence, and “mixed” evidence, while considering possible anchoring and priming effects. We discuss these results in light of seven distinct hypotheses that capture various claims made by philosophers about lay people’s lottery judgments. We conclude by summarizing the main findings, pointing to future research, and comparing our findings to recent studies by Turri and Friedman.